- GAP Solutions Inc (Boston, MA)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal ... overall execution and oversight of the HSI Tip Line Call Center contract. The DPM serves as...each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable… more
- GAP Solutions Inc (Boston, MA)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal ... The Homeland Security Investigations Tip Line (HSITL) is a national intake center for the receipt of alleged criminal or suspicious activity administered by… more
- GAP Solutions Inc (Boston, MA)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal ... and performance issues related to the HSI Tip Line Call Center contract. The PM is responsible...contact for the Contracting Officer (CO) and Contracting Officer's Representative (COR). + Provide overall management, direction, and oversight… more
- GAP Solutions Inc (Boston, MA)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal ... The Homeland Security Investigations Tip Line (HSITL) is a national intake center for the receipt of alleged criminal or suspicious activity administered by… more
- Commonwealth Care Alliance (Boston, MA)
- …is a plus. Required Experience: - At least six months recent experience in a call center environment - Currently or recently employed in customer service, public ... those involved in CCA members' care. The Member Service Representative (MSR) is responsible to provide a best-in-class service...also report to and receive daily instruction from contact center leadership. After training, the MSR will be expected… more
- Commonwealth Care Alliance (Boston, MA)
- …communication **Required** **Education** Bachelor's Degree or relevant experience in call center and/or Medicare/Medicaid plan **Required** **Experience** + ... is established, both through direct member outreach and inbound call support + Leverages internal and external resources (such...preferred **Other** + The physical demands described here are representative of those that must be met by an… more
- Fenway Health (Boston, MA)
- Medical Call Center Representative Boston, MA (http://maps.google.com/maps?q=1340+Boylston+St+Boston+MA+USA+02215) * Patient Services Job Type Full-time ... of the Medical Call Center Manager, the Medical Call Center Representative will provide patients with superior access by creating opportunities… more
- Tufts Medicine (Boston, MA)
- …school diploma or equivalent. 2. One (1) year of customer service or call center experience working in billing, collections, or insurance. **Preferred ... 1. Associates degree. 2. Three (3) years of customer service or call center experience working in billing, collections, or insurance. 3. Bilingual **Duties and… more
- Enterprise Mobility (Boston, MA)
- …The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Call Center Representative . The responsibilities include providing a high ... the Call Center , communicating primarily through email. The Call Center Representative will also gain knowledge through local training and hands-on… more
- Cardis Furniture & Mattresses (Swansea, MA)
- Our Customer Service Representatives - Call Center associates are friendly, energetic individuals who provide quality service to our customers. Whether they're ... warranty questions. + Determine who is responsible for the cost of the service call . + Schedule and create even exchanges, return authorizations and in home service… more
- Beth Israel Lahey Health (Boston, MA)
- …screening and processing a high volume of incoming calls in a dedicated call center . **Job Description:** **Essential Responsibilities:** 1. Answers, screens and ... may include Outlook, Word, Excel, PowerPoint or Access. **Preferred Qualifications:** 1. Call Center and/or telephone customer service experience 2. Strong… more
- Transdev (Quincy, MA)
- …request. California applicants: Please Click Herefor CA Employee Privacy Policy Job Category: Call Center / Dispatch / Reservationist / Scheduler Job Type: Full ... personnel so classified. The physical demands described here are representative of those that must be met by an...Time Req ID: 6360 Pay Group: NCD Cost Center : 601 The above statements are intended to describe… more
- Ryder System (Boston, MA)
- …professional with management experience who can ensure the most efficient call center operations while maintaining customer satisfaction. Ensure Employee ... support, and performance feedback to direct reports (Tier 1 Call Center Representatives and Tier 2 Functional...to verify the legitimacy of an interview or Ryder representative , please contact Ryder at ###@ryder.com or ###. **Current… more
- Securitas Security Services USA, Inc. (Boston, MA)
- …SOC Operator positions are highly sought after. If you have experience in roles like Call Center Representative , Dispatch or Camera Monitoring this is a ... USA Inc.** **JOB SPECS:** + **Job Title: Security Operations Center ** + **Wage: $21/hr** + **Location: Cambridge, MA** **OVERVIEW:**...a career in the security industry. The Security Command Center Operator should have a minimum of 1(+) years… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …meetings and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in ... The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully… more
- Cardinal Health (Boston, MA)
- …resolving order issues, researching accounts, and providing resolutions in a high-volume call center environment. Strive to enhance customer experience by ... work experience preferred + 2-4 years of experience in a high-volume call center where communication and active listening skills have been utilized, preferred. +… more
- State of Massachusetts (Boston, MA)
- …filed by claimants seeking DFML benefits that have been escalated from the call center and/or internal DFML departments and staff and research inconsistencies ... *Claims Examiner/Job Service Representative I| Department of Family & Medical Leave*... I will review claims escalated by the Contact Center and internal DFML staff in accordance with applicable… more
- Cardinal Health (Boston, MA)
- …problem-solving order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations ... or equivalent work experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active listening skills have been… more
- Beth Israel Lahey Health (Needham, MA)
- …rotation every third weekend. Why Join Us? At the Needham Cancer Center , you'll join a Harvard-affiliated care team delivering world-class, multidisciplinary cancer ... Radiation Oncology, Infusion, and Specialty clinics * Contribute to a center offering clinical trials and advanced therapies through BIDMC and Dana-Farber… more
- Cardinal Health (Boston, MA)
- …or equivalent work experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active listening skills have been ... Skills with a focus on quality + Previous experience being able to achieve daily call center metrics including but not limited to average handle time, adherence,… more
