- The Hertz Corporation (Boston, MA)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience ... success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate… more
- United Site Services (Westborough, MA)
- …and excellence in every aspect of our business. **Primary Purpose** The Marketing Manager for Customer Experience and Communications represents the ... and will help to develop a vision for the Customer Journey. This Manager crafts all ...Functions** + Help craft USS vision for an overall Customer Experience program and contribute the Marketing… more
- Acxiom (Boston, MA)
- The Manager , Customer Experience & Experimentation plays a critical role in driving continuous improvement across the customer lifecycle by analyzing, ... customer behaviors, pain points, and motivations through comprehensive customer experience analysis. By translating these insights into data-driven… more
- Wilson Language Training (Boston, MA)
- Senior Customer Success Manager **Department:** Customer Experience **Location:** Here at Wilson Language Training, we are committed to working together ... is growing and is looking to hire a Senior Customer Success Manager . Our company is growing...ensure seamless onboarding, smooth product adoption, and a consistent customer experience throughout the journey. + Act… more
- Coinbase (Boston, MA)
- …at the intersection of product and support to transform the customer experience . We're hiring a Program Manager , Coinbase One, to evolve Priority Support ... You'll Do* * Own the end-to-end Coinbase One CX experience across Priority Support, Coinbase One Card, and Account...CB1 contact drivers to analyze root causes, frequency, and customer impact, and propose solutions that reduce friction through… more
- Fujifilm (Boston, MA)
- …adoption and addressing any customer issues, to ensure ongoing positive customer experience + Support Territory Manager counterpart by maintaining ... Managers to demo FUJIFILM Sonosite products, close deals, and ensure ongoing positive customer experience . After the sale, this role owns client relationships… more
- Ryder System (Boston, MA)
- …in experience in transportation/logistics industry a plus., Preferred + Customer experience insights methods, analytics, tools, and practices. Advanced, ... by clicking here (http://ryder.com/job-applicant-privacy-policy) ._ **Job Description** : **Summary** The Customer Insights & Data Analytics Manager plays a… more
- Medtronic (Boston, MA)
- …with internal stakeholders to ensure customer needs are met and the customer experience is optimal. + Support customers toward long term operational success ... is essential for this role. POSITION DESCRIPTION: The Senior Customer Success Manager will be a key...surgery program. + Improve existing processes to streamline the customer success and customer experience … more
- Shaw Industries Inc (Boston, MA)
- Job Title Sr Manager , Customer Marketing East Region Position Overview Shaw Industries Group, Inc. is a leader in flooring and other surface solutions designed ... more than $6 billion in annual sales and 18,000 associates worldwide. The Senior Manager of Customer Shopper Marketing will serve as a strategic bridge between… more
- Celestica (Boston, MA)
- …Country: USA State/Province: New Hampshire City: Remote Employee US **Summary** The Global Customer Business Unit General Manager leads a team of multiple Global ... need to develop Director and VP-level relationships with the customer and prioritize multiple initiatives and priorities on a...initiatives and priorities on a daily basis. The General Manager is responsible for the profitable growth and the… more
- Acxiom (Boston, MA)
- The Consultant - Customer Success Manager (Adobe Practice) performs client relationship management, value measurement execution, and stakeholder engagement ... within consulting engagements. The Customer Success Manager supports client Value Realization...templates and tools **QUALIFICATIONS** **Required** + 2-4 years of Customer Success or Account Management experience in… more
- Stratasys (Waltham, MA)
- …**Participate in cross-functional initiatives** to streamline and optimize the full customer experience and engagement lifecycle-from first contact through ... Customer Success Manager Location: Waltham, MA,...experience in **additive manufacturing** with a focus on customer adoption and application development. + 5 Years or… more
- Chewy (Boston, MA)
- …management with deep analytical expertise. You will not only improve the customer experience through strategic partnerships, escalation handling, and executive ... Manager & Data Scientist, Voice of the Customer (VoC)** to lead and drive one of our... customer satisfaction. **What You'll Do** + **Lead customer experience initiatives** : Drive cross-functional programs… more
- Staples (Framingham, MA)
- …Certified Practitioner (PMI-ACP)) or product management certifications (eg, AIPMM Certified Product Manager ) + Experience in the specific industry (eg B2B, ... You're what binds us together. Our eCommerce team delivers customer -centric site experiences to position Staples as a digital...our mobile, desktop, and app platforms deliver the digital experience that our customers expect. We do this through… more
- NTT America, Inc. (Boston, MA)
- …and work with cross-functional teams to drive initiatives that enhance the customer experience . **Revenue Growth and Business Impact** + Proactively identify ... or 20, Discover Rewarding Journeys with Us!** The **Principal Customer Success Manager ** is an experienced and...Bachelor's degree required; advanced degree (MBA or equivalent) preferred. ** Experience :** + 10+ years of customer success,… more
- Acxiom (Boston, MA)
- The Consultant - Solution Customer Success Manager for Adobe Workfront (Adobe Practice) will serve as the primary advocate for client success, ensuring maximum ... templates and tools **QUALIFICATIONS** Required + 2-4 years of Customer Success or Account Management experience in...years of Customer Success or Account Management experience in client-facing roles in consulting or agency settings… more
- Datavant (Boston, MA)
- …of customer -centricity **What You Bring To The Table:** + 7+ years experience in healthcare technology and customer facing roles (required) + Proven ability ... customer stakeholders + Seasoned strategic program and project manager focused on connect the dots thinking that puts...one or more of the following areas (required): + Experience working within RWD health analytic companies, CROs, or… more
- ISC2 (Boston, MA)
- …connectedness that empowers all of our successes. Learn more. **Position Summary** The Manager , Customer Success & Account Management leads the team responsible ... logistics, or training services + Proficiency in CRM, reporting tools, and customer success platforms + Experience in education, certification, training… more
- Proofpoint (Boston, MA)
- …little or no direction, and above all a passion for ensuring a world class customer experience **Your day-to- day:** + Guide customers through each phase of ... our growing field services team. The mission of the Customer Success Manager is to ensure that...a strong technical background, especially related to cybersecurity; extensive experience driving concurrent projects and issues to completion with… more
- MongoDB (Boston, MA)
- …and Toyota, trust MongoDB to build next-generation, AI-powered applications. Individuals in the Customer Success Manager role have a passion for technology and ... working model. **Our ideal candidate will have** + 7+ years experience working in Customer Success, Account Management, Client Services or other similarly … more