- The Mathworks (Natick, MA)
- …to streamline operations, enhance planning efficiencies, consolidate resources, and improve the customer experience . Proficient in IT, including strong skills in ... processes, and increase business value. The candidate will focus on user benefits and explore future possibilities with technology. Extensive experience… more
- Purple Carrot (Needham, MA)
- …models, and user behavior across acquisition, onboarding, and retention. Experience using customer research, experimentation, and behavioral data to drive ... to eat more plants! As the Senior Product Manager, Customer Journey, you will own the end-to-end experience...customer journey - from first visit through ongoing engagement and reactivation. Align lifecycle initiatives with company growth,… more
- National Grid (Waltham, MA)
- …the organisation and with our stakeholders to create a collaborative and informed end user experience . *Lead, develop, and mentor a team of product owners with ... we will support your professional development as part of our multi-cultural, customer -centric global team. National Grid is hiring a Digitial Product Manager- ADMS.… more
- REsurety (Boston, MA)
- …our customer engagement model, managing all aspects of the customer experience from contract signature through to facilitating transactions on our ... collaborating with internal teams to improve product features and user experience ; and contributing to the development...and contributing to the development and execution of our customer engagement strategy. This role will play… more
- Simply Business (Boston, MA)
- …Focus: Champion user -centered design principles, ensuring a seamless and intuitive user experience across all product touchpoints, especially as we integrate ... Simply Business is an insurtech pioneer with nearly 20 years of experience supporting small businesses. Simply Business is passionate about building an outstanding… more
- Keurig Dr Pepper (Burlington, MA)
- …trainings and handling customer service inquiries related to appliance service issues * Experience working in a CRM platform; Oracle Engagement Cloud a plus ... The AFH Field Service Representative will be responsible for providing comprehensive technical customer support for all Away From Home Customers, with a focus on… more
- Saviance (Boston, MA)
- …prioritizing features and initiatives based on business value, customer needs, and technical feasibility. Cross-Functional Leadership: Lead cross-functional ... performance. Market Analysis: Conduct thorough market research to identify trends, customer pain points, and opportunities for AI applications in healthcare payments… more
- State Street Corporation (Burlington, MA)
- …to Head of Product and be responsible to execute the integration productization, user research, and overall product growth. You will work jointly with the product, ... objectives. Lead client calls and workshops to collect and understand customer insights to drive product decisions. Prioritize, communicate, and support complex… more
- M&T Bank (Wilmington, MA)
- Overview: Specializes in our branch customer experience through digital engagement , lobby management, transactional processing and retail servicing ... an accurate and efficient manner. Primary Responsibilities: Adhere to the established customer service standards and provide a differentiated experience by… more
- Autodesk (Boston, MA)
- …to the Manager of Experience Design for Commerce Experiences, the Senior User Experience Designer will focus on driving innovative and user -centric ... The ideal candidate will have a deep understanding of user experience design principles, a strong background...translate business objectives into compelling design solutions that enhance customer engagement and satisfaction. At Autodesk we… more
- CVS Health (Wellesley, MA)
- …with heart, each and every day. The Product Owner of MarTech & Engagement Orchestration Platforms is an instrumental, technical role driving the day-to-day delivery ... a member of the Agile Product Team responsible for defining features and user stories and prioritizing the team backlog, streamlining the execution of team… more
- Amazon (Cambridge, MA)
- …experiences to empower and inspire each other. Imagine your future with us. ABOUT THIS ROLE User Experience Design is at the heart of Audible's goal to be ... and customer satisfaction. We are searching for a passionate and experienced User Experience Designer who can utilize their design talents to ensure that… more
- Amazon (Boston, MA)
- …of CI/CD implementation in enterprise environments - Experience evaluating customer market conditions, organizational readiness, and C-Level engagement to ... deployment - Guide cross-functional teams in integrating AI solutions while considering user experience and accessibility - Ensure security compliance and best… more
- Vontier (Boston, MA)
- …High School Degree and or Bachelor degree or an equivalent combination of education and experience . * Minimum of 3-5 years customer service / sales experience ... hourly $20 per hour + Annual Gainshare Bonus** The Customer Care Specialist, reporting directly to the CS Supervisor,...inbound / outbound calling reaching out to our End User customers who are in open territories and to… more
- Stanley Black and Decker (Boston, MA)
- … user base and goals & objectives through selling DEWALT brands to our end- user customer base. + Establish, develop, and maintain key relationships with end- ... user partners through product and services solutions as well...Continue to grow and develop accounts post-conversion through consistent engagement , tailored solutions, and strategic partnerships to ensure long-term… more
- Wayfair (Boston, MA)
- …customer service agents. Our mission is to drive improved agent engagement , streamline resolution processes, and ultimately boost customer satisfaction ... improving agent experience within ServiceHub, the internal platform powering sales, customer support, ticketing and supplier support at Wayfair. + Own the output… more
- Sanofi Group (Cambridge, MA)
- …the Job** Sanofi Oncology is on a mission to modernize and strengthen our customer engagement model, allowing us to deliver transformative therapy to patients ... in this by setting and executing a strategic, digital-first engagement plan to effectively reach and engage healthcare providers...to digital platforms to maintain relevance and improve the user experience . + Collaborate closely with the… more
- Staples (Framingham, MA)
- …the company's digital platforms. This role plays a critical part in driving user engagement , task completion, and product discovery by improving search recall ... to balance monetization (eg, sponsored listings) with organic relevance, ensuring customer experience is preserved in high-value journeys. + Communicate… more
- Wayfair (Boston, MA)
- …our go to market strategy across Supplier Advertising. + Use a combination of user experience and data science to optimize our portfolio to improve supplier ... salary offered may vary depending on location, job-related knowledge, skills, and experience . Restricted stock units will be provided as part of the compensation… more
- Datavant (Boston, MA)
- …and training materials to help users effectively utilize Salesforce. + Monitor user adoption and engagement . + Encourage Salesforce users to actively ... to improved sales and marketing alignment, a shared view of the customer journey, data accuracy, and overall operational efficiency. This position will ensure… more
