- Point32Health (Canton, MA)
- …direction of the Director, Customer Experience (CX), the CX Measurement & Improvement Program Manager is directly responsible for leading two heavily ... internal colleagues, working with external vendors or stakeholders and ensure year-over-year customer experience improvement . Using a research-based and… more
- Point32Health (Canton, MA)
- …the healthcare industry or consulting industry + Project/program management, customer experience measurement & improvement , and business plan development ... and strategic improvement plans that execute against improvement opportunities. The Customer Experience ...plans that execute against improvement opportunities. The Customer Experience Manager manages multiple data-driven … more
- Lumen (Boston, MA)
- …a Candidate** + 7+ years of working experience in relevant B2B marketing, customer experience field + Bachelor's degree in marketing, business, or a related ... and execute a plan to automate supporting processes and measurement tools + Build deep relationships and drive alignment...Creative thinking and a passion for innovation in Marketing, Customer Experience and Program strategies to drive… more
- Logitech (Boston, MA)
- …ensuring every touchpoint aligns with broader goals for loyalty and retention. Performance Measurement & Continuous Improvement : + Focus on KPIs tied to ... of customer data flows, governance, and activation for personalized customer engagement campaigns. + AI Knowledge: Experience integrating AI-driven tools… more
- Wellness Pet Company (Burlington, MA)
- …process + Lead development of materials to support CEO/CFO in Lender calls + Measurement and improvement of Commercial Spend Effectiveness + Financial leader in ... to understand and impact key business drivers: + Performance Measurement and Optimization + Define, develop, implement, and improve...annual customer joint business planning process. Lead financial assessment of… more
- Tecomet (Wilmington, MA)
- …on CMM programming. This will be accomplished within Tecomet's principles of continuous improvement , customer driven innovation and a win first culture, while ... manufacturing industry preferred; + AS9100/ISO 9001, and Aerospace and Defense customer interaction experience preferred; **WORK ENVIRONMENT / PHYSICAL… more
- CVS Health (Woonsocket, RI)
- …that inform strategies and uncover areas of opportunity to improve the customer experience . **Optimize:** + Develop, refine, and implement web optimization ... Sound like you? Read on. The Senior Manager, Digital Experience is a strategic leader who uses data and...the Adobe tech stack, tools, and technologies to tailor customer experiences. **Insights and Measurement :** + Develop… more
- Evident Scientific (Waltham, MA)
- …who are committed to a culture of regulatory compliance, high quality, continuous improvement , safety, and customer focus. **Job Duties** + Provide strategic ... to meet business and quality/compliance objectives. + Responsible for managing escalated customer issues and driving continuous improvement activities. + Ensure… more
- CVS Health (Cumberland, RI)
- …maintain accurate HR reporting and metrics to track performance and identify areas for improvement . ** Customer Service:** Ensure a high level of customer ... metrics to measure performance and identify trends / areas for continuous improvement . **Project Management:** Experience managing Human Resources HR projects… more
- Leonardo DRS, Inc. (Fitchburg, MA)
- …efforts to develop maintain and deploy quality plans and activities that translate customer requirements into planned activities + Ability to lead a group of ... technicians and/or inspectors + Responsible for leading groups of engineers on customer programs or projects + Responsible for driving process and product … more
- Teleflex (Chelmsford, MA)
- …all our customers from end to end. We pride ourselves on being totally Customer Centric in our unrelenting focus on Improving Quality, Service and Value as perceived ... driving operational transformation and fostering a culture of continuous improvement . Leveraging expertise in Lean methodologies, business acumen, and situational… more
- Teradyne (North Reading, MA)
- …physics, and silicon-photonic fabrication processes. + Working knowledge of optical measurement techniques and equipment. + Experience with automation and ... that helps employees, and communities, thrive. Our Purpose: TERADYNE, where experience meets innovation and driving excellence in every connection. We are… more
- Sunrise Senior Living (Norwood, MA)
- … engagement. + Lead the development and regular review of the engagement improvement plan. + Resolve customer concerns effectively through consistent use of ... Set high goals for personal and group accomplishment, use measurement methods to monitor progress toward goals, and work...and leading a team through change + Previous sales experience preferred, including building customer relationships, and… more
- Beth Israel Lahey Health (Burlington, MA)
- …unit resources and setting-based experts. 3. Is knowledgeable about current performance improvement activities and measurement data of unit and new product ... Participates in hospital and nursing committees 6. Develops and monitors continuous improvement initiatives on the unit. 7. Assures maintenance of educational files,… more
- Beth Israel Lahey Health (Burlington, MA)
- …and exceeds the needs of our customers and consistently adheres to Customer Service standards. 13) Participates in departmental and/or interdepartmental quality ... improvement activities. 14) Performs all other duties as needed...color vision, central macula function, depth perception, corrective lens measurement , corneal surface curvature measurement , peripheral vision,… more
- Beth Israel Lahey Health (Burlington, MA)
- …unit resources and setting-based experts. 3. Is knowledgeable about current performance improvement activities and measurement data of unit and new product ... Participates in hospital and nursing committees 6. Develops and monitors continuous improvement initiatives on the unit. 7. Assures maintenance of educational files,… more
- Mill Creek Residential (Newton, MA)
- …duties as assigned ** Customer Service** + Understand and support the customer experience vision for Mill Creek Residential + Communicate service guarantees ... point of contact for residents and prospective residents. Providing outstanding customer service and demonstrating sales excellence are essential. The Leasing… more
- RTX Corporation (Tewksbury, MA)
- …(bugs, failures, triage), and Corrective Action. + **Metrics** : Experience with identification, development, monitoring, reporting, measurement , dashboards. ... ADS, Jenkins, GitHub, Coverity, Grafana, JFrog Artifactory). + **Methodologies** : Experience with Continuous Improvement methods (eg, Six Sigma, CORE).… more
- Mill Creek Residential (Medford, MA)
- …drives financial performance, operational and leasing excellence, and delivers outstanding customer service at one or more communities. Provides leadership and ... **e** + High School diploma or equivalent (GED), Bachelor's degree or related experience preferred + 3-5 years of multi-family or related property management … more
- Middlesex Savings (Westborough, MA)
- …process improvement ideas with the management team. + Protects customer information by following department security guidelines and procedures. + Complies with ... call center related statistics, including but not limited to measurement of calls handled, not ready time and wrap-up...**Requirements** Education + High School Diploma is required Work Experience + 6-12 months customer service preferably… more