- Commonwealth Care Alliance (Boston, MA)
- 011520 CCA- Customer Service The Member Services Department provides a single point of contact for questions, problem solving, and access to care, for members and ... all those involved in CCA members' care. The Member Service Representative (MSR) is responsible to provide...who are able to solve problems while delivering outstanding customer service to our members. Individuals who… more
- Commonwealth Care Alliance (Boston, MA)
- …identifies both the member's existing healthcare services that will continue and new service requests. The Specialist works to ensure that member needs are addressed ... needs and concerns + Documents members' current healthcare services and new service requests + Ensures members continue to receive current healthcare services as… more
- Highmark Health (Boston, MA)
- …of the issue at hand. + Works independently of support from a senior customer service representative , frequently utilizing the knowledge center, answering ... confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned....job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of… more
- Commonwealth Care Alliance (Boston, MA)
- 011520 CCA- Customer Service The Member Services Department provides a single point of contact for questions, problem solving, and access to care, for members and ... all those involved in CCA members' care. The Member Service Representative (MSR) is responsible to provide...who are able to solve problems while delivering outstanding customer service to our members. Individuals who… more
- Beth Israel Lahey Health (Cambridge, MA)
- …and efficiently. Preferred Qualifications & Skills: . Call Center and/or telephone customer service experience . Strong typing skills 40+wpm. Knowledge of ... to the patients and the communities we proudly serve. The Patient Access Representative ensures that the patient experience in accessing healthcare at BILH is… more
- Children's Hospital Boston (Boston, MA)
- …requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations. Key ... Responsibilities: + Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving… more
- Children's Hospital Boston (Boston, MA)
- …functions requiring in-depth knowledge of programs and services. Key responsibilities Customer Service : + Provides positive and effective customer ... + Excellent interpersonal skills, collaboration, teamwork, and communication + Strong customer service experience required Schedule: M-F, 100% Onsite This… more
- Beth Israel Lahey Health (Milton, MA)
- …and efficiently.** **Preferred Qualifications & Skills:** **. Call Center and/or telephone customer service experience . Strong typing skills 40+wpm. Knowledge ... Rotating Weekend coverage (every-other Saturday and Sunday). The Patient Access Representative ensures that the patient experience in accessing healthcare at BILH… more
- The Cigna Group (Waltham, MA)
- …Group ("VFP") supports patients on their journey to parenthood through efficient, compassionate customer service and expert clinical support. VFP is a private ... of prescription medications. The ideal candidate will possess strong skills in customer service , communication, and problem solving, and will exhibit excellent… more
- Highmark Health (Boston, MA)
- …the use of ULTRA and Dental Provider File systems. + Experience with the Customer Service inquiry system or claims processing concepts. **Knowledge, Skills and ... business partners, internal departments and external clients. + Provide customer oversight for our customers who have unique requirements...position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of… more
- The Cigna Group (Newton, MA)
- …deadlines and work under pressure while anticipating the needs of the customer and/or business partner and understanding the consequences of actions. + Budgeting ... connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this… more
- Beth Israel Lahey Health (Winchester, MA)
- …comprehensive health care services in the northwest suburban Boston area._ As a Customer Service Representative , this position is responsible for ... a minimum of 30 words per minute + Previous customer and answering service experience preferred +...hospitals, community and specialty hospitals, primary and specialty care, behavioral health and home care services, and more than… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …+ Experience with project administration and meeting multiple deadlines + Experience in customer service quality and/or help desk + Strong organization and time ... Experience with quality management program or training team + Experience with customer service applications + Experience with metrics reporting **Compensation… more
- Commonwealth Care Alliance (Boston, MA)
- …of CCA's patients incorporates the care of individuals with significant medical, behavioral , and social complexities that require intensive care management and care ... care delivery and care coordination for the most complex medical and behavioral health patients. The RN participates in providing the highest quality,… more
- Fallon Health (Worcester, MA)
- …plan review with providers and care team as applicable. o Demonstrates positive customer service actions and takes responsibility to ensure member and provider ... o Manages NaviCare members in conjunction with the Navigator, Behavioral Health Case Manager, Aging Service Access...and providers via telephone and in person * Exceptional customer service skills and willingness to assist… more
- OptiMindHealth (Needham, MA)
- …FLSA Status: Non-Exempt Location: Needham, MA Join a leading clinician-led behavioral health company today! OptiMindHealth (OMH) is expanding and seeking ... compassionate professionals to join our team. Today, OMH provides superior behavioral health services to patients in Massachusetts, Colorado, and Montana. Since… more
- Santander US (Boston, MA)
- …translate insights into differentiated journeys and offers. + Develop and maintain customer profiles, personas, and behavioral cohorts that guide media targeting ... analytics, lifecycle insights, and segmentation, driving data-informed decisions across the customer journey - from first impression to long-term retention. As a… more
- Beth Israel Lahey Health (Cambridge, MA)
- …Knowledge of insurance coverage and/or reimbursement required. + Experience providing customer service , while processing and verifying electronic demographic, ... to insurance companies for approval prior to the patient's date of service . Collaborate with insurance companies when necessary to proactively validate benefits,… more
- ZOLL Medical Corporation (Chelmsford, MA)
- …employees take pride in their commitment to improving patient outcomes while delivering world-class customer service . At ZOLL, you won't just have a job. You'll ... to travel up to thirty percent, including international travel. + Behavioral : Highly-motivated team contributor, sets a 'high-bar' of achievement for self… more
- HCA Healthcare (Waltham, MA)
- …at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical ... 3% to 9% of pay (based on years of service ) + Employee Stock Purchase Plan with 10% off...the rollout and implementation of our applications at our customer 's sites. In this crucial role you will be… more
