- Prime Therapeutics (Boston, MA)
- … Voice of Customer and Journeys - Remote **Job Description** The Director Voice of Customer and Journeys oversees teams that drive continuous ... director leads teams that consult, provide insights from voice of customer (VOC) and lead experience...+ Oversee team that develops and maintains understanding of customer journeys to identify brand and … more
- Cengage Group (Boston, MA)
- …leading both direct reports and matrixed execution teams. + Deep understanding of customer journeys across both B2B and B2C environments (faculty, student, ... and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these… more
- Wolters Kluwer (Waltham, MA)
- … customer -firm size, buying behaviors, pain points, personas, and journeys + Prioritize marketing initiatives based on Professional segment needs, opportunities, ... adjust plans to optimize impact and ROI + Be the voice of the Professional customer unit in cross-company marketing planning and strategy **Qualifications** +… more
- Point32Health (Canton, MA)
- …and/or external vendor partners. + Capture and document detailed and complete customer journeys , including touchpoints and accountabilities for end-to-end macro ... colleagues and communities. **Job Summary** Under direction of the Director , Customer Experience, the Customer ...journeys . + Lead the development and execution of customer research strategies that brings qualitative insights and the… more
- Highmark Health (Boston, MA)
- …data and/or personas to inform content strategy and/or content deliverables + Analyzes customer journeys to align content with each stage + Stays updated ... key member of the enGen Strategy team (Reports to Director of B to B Marketing with dotted line...performance + Plans for and effectively uses qualitative, quantitative, Voice of the Customer , and data insights… more