- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1 . 5 ) to join our support team operating within a secure Azure enterprise ... part in keeping operations running smoothly while delivering exceptional service to end users. This is a great opportunity...with established SLAs and SLOs. + Troubleshoot and resolve Tier 1 . 5 -level issues related to… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- …and connectivity issues, using monitoring tools to proactively detect potential problems. + Provide Tier 1 and Tier 2 support for network connectivity, ... **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST | TIER II...users and clients. **Qualifications** + Associate's degree or five ( 5 +) years of practical experience in service … more
- Virtual Service Operations (Lorton, VA)
- …improvement initiatives. Responsibilities: + Serve as the escalation point for complex network issues from Tier 1 and Tier 2 support. + Lead the diagnosis ... existing infrastructure. + Provide mentorship and technical guidance to Tier 1 and Tier 2...technology, or a related field (or equivalent experience). + 5 + years of experience in network operations, engineering, or… more
- ManTech (Chantilly, VA)
- …to join our team in **Chantilly, VA** . This opportunity is part of a TIER 1 Identity and Access Management program, supporting cybersecurity operations in a ... dynamic environment. You will provide essential Tier 1 support for access and credentialing...years of relevant experience in a customer support or service desk role + 5 + years of… more
- Nightwing (Sterling, VA)
- …role will serve as the primary technical point of contact for issues ranging from Tier 1 to Tier 3 support, providing leadership, direction, and hands-on ... and subject matter expert for technical escalations and critical issue resolution ( Tier 1 -3). + Drive the implementation of virtualization and automation… more
- CACI International (Reston, VA)
- …hands on support to a mission customer as part of a small team that provides Tiers 1 , 2, and 3 level support. You will be the primary point of contact for, and own ... the IT Operations Manager by understanding appropriate and applicable Tier support levels. * Escalate Tier 3...with the user. * Demonstrated experience with providing customer service for systems that reside in a secure environment.… more
- General Dynamics Information Technology (Mclean, VA)
- …a passion for delivering exceptional customer service . **Key Responsibilities:** Lead, coach, and mentor Tier 1 and Tier 2 teams, fostering a culture of ... Help Desk or IT Support role, with at least 1 year in a leadership or supervisory capacity, and...communication skills with a proven ability to lead a customer- service -oriented team. + Familiarity with ticketing systems such as… more
- Customs and Border Protection (Ashburn, VA)
- …identified. Responsibilities In this position, you will be responsible for providing tier one support of Spectrum Requests for Frequency Assignments, working with ... position starts at a salary of $84,601.00 (GS-11, Step 1 ) to $109,975.00 (GS-11, Step 10). As a Telecommunications...Males born after 12/31/1959 must be registered with Selective Service Primary US residency for at least three of… more
- The Metamorphosis Group (Chantilly, VA)
- …to continuously deliver high value enhancements to software in a service -based architecture. * The Contractor shall ensure all application security vulnerabilities ... to continuously deliver high value enhancements to software in a service -based architecture. * The Contractor shall ensure all application security vulnerabilities… more
- Crash Champions (Lorton, VA)
- …a key role in upholding ATE's standards of safety, accuracy, and customer service . Technicians are expected to demonstrate integrity in all service ... by OEM standards are performed. **Responsibilities** * Deliver fast and accurate ATE service support to internal and external customers. * Travel daily to assigned … more
- Amazon (Herndon, VA)
- …security related issues, such as penetration testing, network and service configuration, advising on security policy compliance, handling data confidentiality ... security issues. Provide information security support during events impacting tier one customer-facing services. Identify and troubleshoot recurring issues and… more
- CoreSite (Reston, VA)
- …Exchange Points + Experience working in a data center environment + Experience dealing with Tier 1 & 2 carriers, ISPs, etc. + Excellent written and verbal ... manage small projects independently. Duties: + Provide 8 x 5 support of the Telecom and Network infrastructure environment,...to perform the essential functions. + Able to stand 1 /3 - 2/3 of the time + Able to… more
- Meta (Ashburn, VA)
- …optimization. **Required Skills:** Network Engineer, Operations and Support Responsibilities: 1 . Incident Response: Drive work investigating complex technical and ... closely and effectively with a variety of cross functional teams, managed service providers, and third-party vendor partners 2. Operational Leadership: As an… more
- HCA Healthcare (Reston, VA)
- …VA. **Qualified Candidates:** + Board certified or board eligible + Minimum of 5 years of experience required; exceptional candidates with less experience will be ... Hospital Center:** + Reston Hospital Center is a 243-bed, full- service facility and medical campus that serves Northern Virginia,...Hospital is continuously recognized by Healthgrades in the Top 5 % of hospitals for patient safety and was named… more
- CGI Technologies and Solutions, Inc. (Reston, VA)
- …services across the globe. **Your future duties and responsibilities:** * Provide Tier 2/3 support for Windows 10/11 physical and virtual environments * Assist ... **Required qualifications to be successful in this role:** * 5 + years of experience in a Windows desktop engineering...skills * Strong knowledge of ITIL Foundation. Understanding of service lifecycle, service strategy, and continual … more
- Republic Services (Manassas, VA)
- …Repairs or replaces parts as directed by a work order system. Completes field service reports in a work order system. + Overhauls or replaces machine components and ... other job-related duties as assigned or apparent. QUALIFICATIONS: + Minimum of 1 year experience with building maintenance, HVAC, odor systems and negative pressure… more
- ManTech (Chantilly, VA)
- …Management (IAM) program in **Chantilly, VA** . This entry-level opportunity provides vital Tier 1 customer support for identity services in a fast-paced, ... **ManTech** is seeking a dedicated and service -oriented **Staff Information Security Analyst** to support our...+ Availability to work between 6:00 AM ET and 5 :00 PM ET (shifts may vary) **Minimum Qualifications:** +… more
- CoreSite (Reston, VA)
- …of data transport equipment to ensure accurate monitoring and provisioning. + Responsible for tier 1 trouble shooting on the CoreSite customer facing network. + ... technical duties: + Manage Trouble Tickets, Remote Hands Requests and Building Service Requests through resolution. + Manage and complete work order provisioning as… more
- Valvoline (Chantilly, VA)
- …Together, we'll help keep our guests safe on the road by providing top- tier customer service , while performing preventative maintenance services for their ... : Hands-on training for the potential to become a Service Center Manager within 18-24 months. + **Debt-Free Education**...401(k) savings plans with a 100% match up to 5 %. **QUALIFICATIONS: What you'll need to keep moving forward**… more
- Meta (Ashburn, VA)
- …**Required Skills:** Network Engineer, Operations and Support (Labs) Responsibilities: 1 . Incident Response: Drive work investigating complex technical and process ... work closely and effectively with a variety of cross-functional teams, managed service providers, and third-party vendor partners 2. Operational Leadership: As an… more