- ManTech (Herndon, VA)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to ... the **Herndon, VA** . This position supports a 24/7/365 service center. You will have the option of three...Provide mentorship and technical guidance and training to junior Tier 3 staff. + Manage, troubleshoot, and… more
- BRMi (Bethesda, MD)
- …escalating unresolved problems to Tier 3 , as needed. The IT Service Desk Tier 2 analyst will also be responsible for creating and maintaining ... **Overview** We are seeking a customer-focused IT Service Desk Tier 2...Perform other duties as assigned **Qualifications** + Minimum of 3 years of experience working in a technical support… more
- ManTech (Herndon, VA)
- …ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. + Responds ... for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 2 Service Desk Senior Analyst** to join our team in the… more
- Leidos (Bethesda, MD)
- …career path. The Leidos has an exciting opening for you as our next Tier 3 Service Desk / Systems Administrator supporting the OSINT Integration Center ... of Atlassian software suite tools such as JIRA, JIRA Service Desk , Confluence, etc. + Experience with...this job requisition will remain open for at least 3 days with an anticipated close date of no… more
- Xcelerate Solutions (Bethesda, MD)
- System Administrator- TS/SCI Xcelerate Solutions is currently seeking a Tier 3 Service Desk / Systems Administrator supporting the OSINT Integration ... + Knowledge of Atlassian software suite tools such as JIRA, JIRA Service Desk , Confluence, etc. + Experience with data engineering tools such as… more
- BRMi (Bethesda, MD)
- **Overview** We are seeking a customer-focused IT Service Desk Tier 1 analyst to join our team. The ideal candidate will have strong communications skills, a ... and the customer user community. **Responsibilities** + The IT Service Desk Tier 1 analyst...or have been a permanent resident for more than 3 years. + Preferred Certifications-Microsoft 365 Certifications BRMi will… more
- ERP International (Washington, DC)
- **Overview** **ERP International, LLC** ( www.erpinternational.com ) is currently seeking a Full Time ** Tier 1 Service Desk Analyst** to support our DFC ... Tasks:** + Support and respond to tickets for ongoing Tier 1 Service Desk activities...and troubleshooting **Job Locations** _US-DC_ **Posted Date** _5 months ago_ _(1/8/2024 3 :32 PM)_ **_Job ID_** _2024-4374_ **_Category_** _Information… more
- RightDirection Technology Solutions LLC (Washington, DC)
- Help Desk Tier II Desktop Specialist - Cleared Washington, DC (http://maps.google.com/maps?q=Washington+DC) Description The Help Desk Tier II Desktop ... This role is also responsible for providing excellent customer service to VIP staff within the Human Resources bureau....property, assisting with office moves, and other related help desk duties. + Occasionally assist Tier I… more
- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy....this job requisition will remain open for at least 3 days with an anticipated close date of no… more
- General Dynamics Information Technology (Arlington, VA)
- …our differentiator. We are seeking a customer service centered Service Desk Specialist to provide timely and professional Tier I-II support to users. To ... Desk Specialist will make an impact:** + Provide Tier 2 IT operations control support using ITSM ticketing...: 3 + years of related experience on Service Desk + **Required Technical Skills** :… more
- Leidos (Rockville, MD)
- …best practices according to the systems in the environment. + Provide technical guidance to Tier 2 and Tier 3 support teams. + Performs systems maintenance ... **Description** We are looking for a **Deskside Technician ( Tier 2).** Leidos, Inc. is seeking qualified, creative,...user where a ticket has been dispatched from the Service Desk . + Break/Fix support for end-user… more
- SAIC (Sterling, VA)
- …with SLAs. + Update inventory and configuration management records daily to reflect completed service requests. + Coordinate Tier 3 personnel response to ... **Description** SAIC is seeking a Service Desk Supervisor. This role will...five (5) years or more experience; Master's and three ( 3 ) years or more experience; Additional experience can be… more
- General Dynamics Information Technology (Arlington, VA)
- …5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government ... life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW...the problem to ensure a timely resolution. + Provides second- tier support to end users for either PC, server,… more
- Tesla Laboratories. Inc. (Vienna, VA)
- Active Secret Clearance Required Hybrid Schedule - 3 days on site in Vienna VA (Tysons Corner) Tesla Laboratories is actively seeking Application Support Analyst to ... strong skills in leveraging chat functionality, providing exceptional customer service with excellent typing speed, and quality oral and...as part of the Application Support team responsible for Tier 1 through Tier 2 support leveraging… more
- CACI International (Arlington, VA)
- …enable mission critical processes to be completed by system users. + Improve current service desk processes and procedures and champion continuous service ... deployed!" The CACI Team is looking for a Senior Tier 2 Help Desk Analyst to fill...may require shift work in support of a 12x7 service level agreement, excluding federal holidays, and on-call critical… more
- General Dynamics Information Technology (Rosslyn, VA)
- …RPC Help Desk , guaranteeing timely and effective customer service . + Oversees Tier 2 and Tier 3 support for the START software application, managing ... non-technical audiences. Desired: + Experience using an out of the box help desk / service desk ticketing required, with ServiceNow ITSM tool experience highly… more
- CACI International (Bethesda, MD)
- …desk resolution and service delivery. + Tier 2 in-depth technical support. + Tier 3 expert product and service support. + Tier 4 outside ... services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem + Providing...Tier 1-4 support: + Tier 1 basic help … more
- Leidos (Washington, DC)
- …supporting our AmeriCorps ITMS contract in the Washington, DC area. The Help Desk Tier II professional will provide technical support and troubleshooting ... proper handling of requests. + Contributes knowledge and updated information to maintain the Help Desk SOPs and Training manuals for Tier I support. + Works with… more
- Koniag Government Services (Silver Spring, MD)
- …to:** + Responsible for performing the following tasks: + Tier I and Tier II Help Desk support during normal business hours 0700-1700 Monday - Friday, ... Solutions,** a Koniag Government Services company, is seeking an experienced Help Desk Technician to support **ATS** and our government customer in Silver Spring,… more
- Leidos (Ashburn, VA)
- …lieu of degree + 2 to 6 years of experience with End User Support operations (Helpdesk, Service Desk , End User Support). + US Citizen + Must be able to obtain a ... for. The TPVS program has an opening for a Tier 2 Help Desk Specialist supporting the...duties will include: + Provide great and prompt customer service to CBP Officers by assisting them with IT-related… more