- Ryder System (Atlanta, GA)
- …Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) ._ **Job Description** : **Summary** The Call Center Workforce Analyst assists in ... delivering accurate and cost-efficient contact volume forecasts, and agent workforce schedules for our call center...forecasts, and agent workforce schedules for our call center activities, both real-time and planned.… more
- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- …support for everyday issues (eg, locating a plumber or automobile mechanic). The Workforce Analyst collects, analyzes, and reports metrics on Military OneSource ... workforce and workload to help the Workforce ...DoD and/or federal government contracts/programs + Experience supporting large call center operations + Ability to effectively… more
- Intuit (Atlanta, GA)
- …Mathematics, Business Studies, Business Administration, or equivalent, combined with 5 years of workforce strategy in call center or back office operations. ... **Overview** Our company is seeking a Workforce Senior Business Consultant to assist in our...Oracle, and I3 software (Interactive Intelligence) or any other workforce management software used to manage schedules, workflow, and… more
- Elevance Health (Atlanta, GA)
- …degree in Business, Statistics or related field and a minimum of 2 years call center operations experience with 3 years real-time management, scheduling and ... adaptable workplace. Alternate locations may be considered. The **WFM Analyst Senior** is responsible for accurately predicts call...forecasting experience in a centralized call center environment; or any combination of… more
- Intermountain Health (Atlanta, GA)
- …and understands business reporting needs for end users * Participates in on- call and command center responsibilities * Develops and maintains comprehensive ... health, consumer and patient facing technologies, enterprise resource planning, workforce scheduling, time and attendance, customer relationship management) The… more
- Verint Systems, Inc. (Atlanta, GA)
- …+ Voice of Customer/CX experience with multiple types of visitor touchpoints (website, call center , physical store, etc.) + Experience with analytics tools such ... mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the… more
- UKG (Ultimate Kronos Group) (Atlanta, GA)
- …inspired by you. **About the Team** As a Senior Security and Threat Monitoring Analyst , you will be part of UKG's Global Security Operations Center (GSOC) ... of the work, you are required to have occasional on- call duties on weekends and/or holidays. Additional work hours...we already hold the #1 market share position for workforce management and the #2 position for human capital… more