- Mass Markets (Garden City, GA)
- …in client services or account management in a BPO or contact center . + Strong relationship management and communication skills. + Ability to analyze ... the main point of contact for assigned client accounts. + Ensure service delivery aligns...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and… more
- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- …to ensure adequate coverage and most effective, efficient use of Contact Center Triage Consultants + Possesses strong customer service skills, knowledge of ... reinforces quality and customer service standards + Oversees functions of Customer Contact Center to include assigning staff shifts and schedules and ensures… more
- Mass Markets (Garden City, GA)
- …equivalent + 1+ years of customer service experience, preferably in a contact center . + Strong communication and interpersonal skills. + Ability to multitask ... We are looking for a friendly and reliable Customer Service Representative to support our clients in a BPO...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and… more
- Mass Markets (Savannah, GA)
- …drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and IT Services ... communication skills, we need your help in managing call center customer service agents. While your team...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
- Mass Markets (Garden City, GA)
- …test. POSITION RESPONSIBILITIES Key Responsibilities: + Manage overall contact center operations, including staffing, performance, and service delivery. + ... drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and IT Services … more
- Mass Markets (Garden City, GA)
- …RESPONSIBILITIES Key Responsibilities: + Supervise and support a team of contact center agents to meet performance targets and client SLAs. + Monitor ... drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and IT Services … more
- Mass Markets (Garden City, GA)
- …drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and IT Services ... synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT … more
- Mass Markets (Savannah, GA)
- …that offers on the job paid training. Compensation is commensurate with experience. Prior contact center or customer service experience is required. There ... service representative to support inbound and outbound customer service projects for Finacial Services clients. We...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and… more
- Mass Markets (Savannah, GA)
- …drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and IT Services ... center agents to support inbound and outbound customer service and sales projects for a wide variety of...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
- Mass Markets (Savannah, GA)
- …drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and IT Services ... synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT … more
- Capgemini (Atlanta, GA)
- …as a trusted advisor to client executives, shaping strategic roadmaps for contact center modernization, service operating model evolution, and customer ... solutions. Join us to drive transformation tailored to our client 's challenges of today and tomorrow. Informed and validated...initiatives that reshape how organizations design and deliver customer service and contact center experiences.… more
- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- Provides assistance, services , resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues ... to military service members and their families. Demonstrates expertise in handling...needs. + Educates participants on specialty program offerings, promote services , and demonstrate knowledge of military culture. + Conducts… more
- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- Responsible for supervising direct reports who provide assistance, services , resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee ... Assistance Programs (EAP) and work/life issues to military service members and their families. Demonstrates an ability to...+ Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation… more
- Sprinklr (GA)
- …escalation point, and point of contact for clients, ensuring optimal client service as it relates to platform performance, functionality, enhancements, and ... about our culture here: The Sprinklr Way. **Job Description** ** Contact Center experience is required for this...internal escalation point, collaborating with Sales, Customer Success & Services to resolve issues. The **PSAM** also acts as… more
- Capgemini (Atlanta, GA)
- …at Capgemini Invent, you will support and deliver end-to-end transformation initiatives across contact center operations, customer service , and service ... play a key role in: . Partner with senior client stakeholders to shape customer service transformation...change levers. . Serve as a thought leader across contact center and service operations… more
- Mass Markets (Pembroke, GA)
- …drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and IT Services ... synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT … more
- Mass Markets (GA)
- …drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and IT Services ... to simple requests. You will apply the latest customer service techniques and learn our account management systems while...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
- Mass Markets (GA)
- …drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and IT Services ... synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT … more
- SCRAM Systems (Atlanta, GA)
- …role requires a dynamic sales expert with a deep understanding of enterprise-level contact center services , technology solutions (eg, CCaaS, CRM ... Job Summary: We are seeking an experienced, results-driven Director of Contact Center Sales to lead and scale our sales strategy within the contact center… more
- State of Georgia (Fulton County, GA)
- Contact Center Analyst - SPD Georgia - Fulton - Atlanta (https://careers.georgia.gov/jobs/68346/other-jobs-matching/location-only) Hot ... The Team Georgia Marketplace initiative continues to grow with the addition of this Contact Center Analyst position. We are seeking an individual with strong… more