- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- Mass Markets (Savannah, GA)
- …Manage hiring, onboarding, coaching, and, when necessary, terminations. + Serve as a subject matter expert on client-specific operations. + Perform ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- Mass Markets (Garden City, GA)
- …+ Support hiring, onboarding, and disciplinary actions as needed. + Serve as a subject matter expert on client-specific processes and expectations. CANDIDATE ... and able to report to one of our physical contact center locations. To be considered for...and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I… more
- Lowe's (Newnan, GA)
- What You Will Do The BDC Support Supervisor is the subject matter expert and is directly responsible for monitoring and supporting the inventory controls ... of the Bulk Distribution Center . The Supervisor is the primary point of contact for BDC/Lowe's leadership and is responsible for monitoring and mentoring the… more
- Mass Markets (Savannah, GA)
- …Manage hiring, coaching, and, when necessary, termination of staff. + Serve as a subject matter expert on client-specific operations. + Perform other duties ... to report to work at one of our physical contact center locations. To be considered for...results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure… more
- Mass Markets (Garden City, GA)
- …coaching, and termination processes for call center staff + Serve as a subject matter expert on client-specific operations + Manage employees as needed ... This is a full-time, on-site position at one of our physical contact center locations. We offer competitive compensation, performance-based bonuses,… more
- Quality Technology Services, LLC (Suwanee, GA)
- …in the preparation of and implementation of an effective operating budget. Confer with subject matter experts ( SME 'S) to find resolution to operational ... The Supervisor , Critical Operations is responsible for the supervision,...addition, this person must assist customers on the Data Center floor with their requests, assist with customer installs,… more
- Allied Universal (Sandy Springs, GA)
- …improvements to strengthen security applications. + Access Control Support: Serve as a subject matter expert for badge managers, badge administrators, and ... day + This position is the first direct supervisory contact for shift supervisors (if applicable to site) or...the Security Department, such as fire control room, command center , and loading docks as applicable to job site.… more
- Southern Company (Atlanta, GA)
- …and training materials to support existing or newly established procedures + Serve as a subject matter expert for all lease agreements, data, and the related ... CoStar Real Estate Manager ("CoStar"), as well as the primary contact for lease-related financial data requests, audit inquiries, and financial reporting… more