- Home Depot (Atlanta, GA)
- …Integration:** + Lead the development and deployment of chatbot solutions to enhance customer service and interaction on the platform. + Optimize conversational ... balances immediate project goals with future scalability. + Partner with cross -functional teams to integrate core business requirements into technical solutions.… more
- Piedmont Airlines (Augusta, GA)
- …Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary ... aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70)… more
- Zoom (Atlanta, GA)
- …for someone with a deep understanding of customer experience (CX), self- service automation, and AI-driven technologies. Zoom Virtual Agent is transforming ... fit. Responsibilities + Leading the go-to-market strategy for Zoom Virtual Agent -driving awareness, pipeline, and adoption across customer segments. Craft… more
- Microsoft Corporation (Atlanta, GA)
- …and business impact. + Familiarity with MarTech platforms (journey orchestration, customer data platform (CDP), email service provider (ESP)/marketing ... cutting-edge marketing technology capabilities with tremendous growth potential - customer -facing AI Agents. These agents guide customers through their eCommerce… more
- Southern Company (Atlanta, GA)
- …apply broad seasoned judgment to decisions + Strong Communications skills + Strong Customer Service skills + Analytical, negotiation and interpersonal skills + ... **Contracts Agent ** **JOB SUMMARY** This position will develop contracts...Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones… more
- Southern Company (Atlanta, GA)
- …to excel in high-level communications with Management at multiple levels + Strong customer service skills + Analytical and interpersonal skills + Ability to ... Self-motivated and ability to work with minimal supervision + Customer focused with ability to build and maintain relationships...effectively work and participate in cross -functional and cross -company teams at all levels… more
- Sage Hospitality Group (Savannah, GA)
- …experience in dealing directly with the public and acquired general knowledge of basic customer service skills. + Must be fluent in oral and written English. ... be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. + Must be… more
- CVS Health (Atlanta, GA)
- …Lead the deployment, testing, and optimization of generative AI models to support agent -assist, customer self- service , and operational analytics. + Build and ... year of demonstrated experience with generative AI, agentic AI, and emerging technologies in customer service or operational environments. + A minimum of 1 year… more
- The Coca-Cola Company (Atlanta, GA)
- …+ Change agent - ability to drive large-scale change in cross -functional processes and capabilities. + Deep understanding of syrup production, formulation, and ... The ideal candidate will bring extensive experience in supply chain planning, cross -functional leadership, and a deep understanding of the beverage industry. **What… more
- Coinbase (Atlanta, GA)
- …responsible for building the customer experience platforms that streamlines the customer service and compliance processes with innovative services, tools and ... at Coinbase in supporting Coinbase's goals of improving security, customer service , and cost. You will be...doing (ie. job duties):* * Wear multiple hats of Customer Experience, CX Agent Experience and Technology… more
- ServiceNow, Inc. (Atlanta, GA)
- …+ Configure and implement workflows across lead-to-cash, CPQ/CLM, order management, customer service , field service , and AI agent use cases. + Perform ... our lighthouse customers transform how they sell, fulfill, and service . Because NowNext CRM is a new category, we...to external systems (Salesforce, Pega, Dynamics, SAP, Oracle). + Customer Engagement & Advisory + Act as a trusted… more
- Coinbase (Atlanta, GA)
- …feedback loops to product teams. * Develop and implement strategies to optimize customer service operations and drive continuous improvement * Collaborate with ... connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to provide the most… more
- Navient (Atlanta, GA)
- …Implement process changes and automation to enhance agent productivity and customer experience. + Liaise with cross -functional stakeholders (eg, customer ... financial future, including: + **Private student loans** - low rates, people-first service , and flexible payments. + **Student loan refinancing** - break free from… more
- UNUM (Atlanta, GA)
- …etc. + Strong communication skills, both verbal and written, are essential. + Strong customer service orientation and skills; ability to thrive in a team ... Here, we work to provide the employee benefits and service solutions that enable employees at our client companies...to our HRIS Consulting business. + Define and configure customer system changes in support of business strategy and… more
- Navient (Atlanta, GA)
- …to Earnest's long-term investment in building a unified, scalable infrastructure for customer engagement, lead management, and agent enablement. This is an ... financial future, including: + **Private student loans** - low rates, people-first service , and flexible payments. + **Student loan refinancing** - break free from… more
- ServiceNow, Inc. (Atlanta, GA)
- …to analyze, design, and optimize end-to-end workflows across sales, CPQ/CLM, order management, customer service , field service , and AI-driven use cases. You ... Consult & Advise + Serve as the functional and process expert during customer engagements. + Guide customers on configuration vs. customization and adoption of best… more
- UNUM (Dunwoody, GA)
- …quickly and positively to change, and socializing change with others + Developing customer service /teamwork skills within job area. + Highly motivated individual ... the Program Job Rotations The program consists of 3-4 cross functional job rotations within the Finance organization, and...preferred + Proficient in Word and PowerPoint + Exhibit customer service skills in working with functional… more
- Iron Mountain (Atlanta, GA)
- …leadership, and stakeholder engagement skills + Previous knowledge of best in class Customer Service & Support teams + Ability to maintain a positive ... solutions, full management of implementations for new customers, support in monitoring customer 's environments through a managed service solution, POCs as well… more
- Honeywell (Atlanta, GA)
- …Cybersecurity business and engaging in developing collaborative relationships with customer prospects, assisting in architecting solutions, designing business cases ... Consultants will partner with Honeywell account executives/business development teams, service and operations personnel across the respective Pole, providing… more
- Coinbase (Atlanta, GA)
- …responsible for building the customer experience platforms that streamlines the customer service and compliance processes with innovative services, tools and ... Attendance is expected and fully supported. * *Team*- The Agent Productivity Tools (APT) team is a vital part...efficiency and effectiveness of CX agents. This helps resolve customer issues and compliance KYC processes faster, with greater… more
