- Home Depot (Atlanta, GA)
- …experience distilling complex and / or ambiguous business process, technology and customer experience opportunities into actionable plans for improvement. + ... Experience in identifying new growth opportunities, customer behavior and technology trends and evaluating them for application in the direct area of business… more
- White Cap (Norcross, GA)
- …**Major Tasks, Responsibilities and Key Accountabilities** + Defines and executes the enterprise Customer Experience ( CX ) vision in alignment with White ... **Job Summary** Responsible for leading the strategy, execution, and measurement of customer experience initiatives across White Cap. This role focuses on… more
- Coinbase (Atlanta, GA)
- …business needs into analytics solutions that drive measurable improvements in customer experience , operational efficiency, and compliance effectiveness. * ... data-driven insights that power our global Consumer and Compliance CX functions. As Director of CX...all levels of the organization. *Nice to haves:* * Experience in customer support, compliance, or operations… more
- Ascension Health (Augusta, GA)
- …location and salary range at the time of the offer._ **Responsibilities** The Director of Customer Service and Self-Pay Revenue Cycle Operations is responsible ... in self-pay cash performance. This role partners closely with the Consumer Experience ( CX ) team, Revenue Cycle Vendor leadership, and internal functional… more
- Concentrix (Atlanta, GA)
- …game for our staff and our clients. Concentrix is a global leader in customer experience solutions and technology, improving business performance for some of the ... Job Title: Executive Director - Business Development Job Description Our Business Development...sales hunter (B2B sales) and individual contributor. - Demonstrated experience in the CX tech and/or BPO… more
- Mass Markets (GA)
- …call center footprint and operations that extend across multiple countries. We deliver Customer Experience ( CX ), Business Process Outsourcing (BPO), and ... target organizations. + Sales Presentations:Present and sell a range of customer experience measurement services, including mystery shopping, contact center… more
- Sumitomo Pharma (Atlanta, GA)
- …and scaling new digital marketing initiatives. + Skilled in insights-driven CRM and customer experience ( CX ) best practices to optimize omnichannel campaign ... dynamic, highly motivated, and experienced individual for the position of **Associate Director ** **,** **Consumer Marketing** . This person will help develop the… more
- Verint Systems, Inc. (Atlanta, GA)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... a benefits team **Minimum Requirements:** + Bachelor's degree or equivalent experience in business administration, healthcare, human resources or a related field,… more
- White Cap (Atlanta, GA)
- …Cap's omnichannel product operating model, ensuring a seamless and integrated customer experience across digital and physical touchpoints. Drives innovation, ... model that aligns with business objectives and delivers a consistent customer experience . Leads cross-functional product teams, fostering collaboration across… more
- The Hertz Corporation (Atlanta, GA)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience ... In this role, you will serve as the primary CX partner to cross-functional leaders in Customer ...is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex… more
- The Hertz Corporation (Atlanta, GA)
- …creates loyalty at scale. You'll also play a pivotal role in redefining our customer experience strategy post-transaction - one of the most critical inflection ... to transform our service recovery model. As the **Senior Director of Customer Care & Service Recovery**...You'll Work With:** You'll report to the VP of Customer Experience and work closely with leaders… more
- Mass Markets (Garden City, GA)
- …Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital ... A background in call center operations management is required, with additional experience in customer service, technical support, or back-office operations… more
- Wolters Kluwer (Kennesaw, GA)
- …Manager of CX /UX Research, Tax & Accounting North America, reporting to the Director of CX /UX Research, will be responsible for managing a highly talented ... **_Manager, CX /UX Research_** **_The Company_** Wolters Kluwer is a...clients get it right. **_The Business Unit_** The Digital eXperience Group (DXG) co-creates products and solutions and consults… more
- Verint Systems, Inc. (Atlanta, GA)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... and shortcomings of the program management process and perceived customer experience . + Leads a program team,...drive successful outcomes. + Interacts regularly with the PMO Director , keeping them informed of program progress and seeking… more
- Mass Markets (GA)
- …call center footprint and operations that extend across multiple countries. We deliver Customer Experience ( CX ), Business Process Outsourcing (BPO), and ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital… more
- Mass Markets (Savannah, GA)
- …Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital ... and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and… more
- Navient (Atlanta, GA)
- …something great together! **The Contact Center Engineer position will report to the Director , Customer Experience .** **As the Contact Center Engineer, you ... knowledge and expertise in this field. + Project Management Certification. + Customer Experience ( CX ) Training. **Where:** + This role will be based… more
- Sharecare (Atlanta, GA)
- …office every Tuesday.** **Job Summary:** Working in tandem with the Strategic Sales Director in the Lifesciences division, the Account Manager is a critical client ... Functions:** The individual that will succeed in this role will have experience driving client engagement, on-boarding new customers and agencies, leading campaign… more
