- Red River (Chantilly, VA)
- …courage in searching for the truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit of excellence. + **Resilience** - ... Engineer I** to join our fast-paced, customer-first global service desk team. This is a hybrid role based in...unresolved issues to team leads or senior staff to help identify and resolve root causes. + Collaborate with… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 3 Help Desk Support Engineer to support KITS and our government customer ... and self-motivated individual to perform the duties of a Tier 3 System Administrator to support a...Administrator will:** + Serve as an Escalation point for Tier II help desk . +… more
- GovCIO (Washington, DC)
- …The Help Desk Analyst supports the IAM Operations and Maintenance team by providing Tier 3 Help Desk and troubleshooting support to end users of ... tickets escalated from Tier 2 help desk staff + Collaborate with Tier 3 Subject Matter Experts (SMEs) to resolve and document their fix + Assist the… more
- Leidos (Reston, VA)
- …and troubleshooting. * Industrial computer and Dell systems installation, configuration, and troubleshooting. * Tier 3 Help Desk support with some ... (CMDB) and performs corrective action on any discrepancies or findings. 3 ) Develops technical solutions and resolves complex user, computer, server, network,… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in ... two-week coverage - Onsite in downtown Washington, DC three ( 3 ) days per week; Monday through Friday. _This position...and self-motivated individual to perform the duties of a Tier 1 Help Desk Engineer… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in ... onsite in downtown Washington, DC a minimum of three ( 3 ) days per week - 80 hours per 2-week...and self-motivated individual to perform the duties of a Tier 2 Help Desk Engineer… more
- TekSynap (Rockville, MD)
- …maintenance windows + Occasional floating shift coverage + Other tasks as assigned related to Tier 3 help desk support, system and database ... administration, computer and storage management, network management, access management, data center equipment operations management, FISMA related tasks, Non-routine change requests, and Nonroutine Operations & Maintenance tasks **REQUIRED QUALIFICATIONS** +… more
- General Dynamics Information Technology (Washington, DC)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means ... operate. At GDIT, people are our differentiator. As a Help Desk Technician you will help...TO SUCCEED: + Required Education and Experience: HS/GED + ** 3 +** **years** + Certifications: DoD Manual 8570.01-M at the… more
- Insight Global (Washington, DC)
- …Global is assisting a large cybersecurity and bug bounty client of ours in identifying a Tier 2 Help Desk partner for a direct hire opening they have. ... Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements - 3 years of relevant experience in a support and/or… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- **What is the position?** The Bilingual Tier 1 Service Desk Representative plays a significant role on a fully remote team supporting the English and Spanish ... customers. **What will I get to do?** As a Tier 1 Service Desk Representative, you will...and a resident of the US for at least 3 years within the last 5 years. + Fluent… more
- Koniag Government Services (Washington, DC)
- …time off, and more. Koniag Management Solutions, a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I and Tier II ... managing SCIF security operations. Core responsibilities include: + Provide Tier I and II technical support via phone, email,...degree (AS/AA) with 1 year of experienceOR + Minimum 3 years of related help desk… more
- St. George Tanaq Corporation (Washington, DC)
- …performance reviews, and ensure adherence to quality standards. **Operational Management** + Oversee Tier 1 Help Desk operations providing front-line support ... Project Manager - Technical Support Services/ Help Desk WFH Flexible*Washington, DC (http://maps.google.com/maps?q=Washington+DC+USA)...chat, remote desktop tools, and on-site visits. + Supervise Tier 2 and Tier 3 … more
- CACI International (Reston, VA)
- Help Desk Specialist Job Category: Information Technology...and applicable Tier support levels. * Escalate Tier 3 tickets by entering them in a ... Travel: None * * * CACI is seeking a Help Desk Specialist to join our Luke...supporting systems for visibility and communication purposes. Communicate with Tier 3 support partners for issue resolution.… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …servers, printers, VDIs, and other peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff. + Simulate and recreate user issues ... Secret Clearance Location: Adelphi, MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1... to 5 years in IT support or related help desk environments * Education: High School… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting in ... fully remote position within the United States. **Responsibilities** + Provide Tier I phone support and troubleshooting in compliance with established… more
- TEKsystems (Washington, DC)
- …must have 3 + years of professional experience supporting macOS (MacBooks). They'll provide Tier 2 and Tier 3 deskside end user support including imaging, ... with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing...management system. * Performs day-to-day activities required to provide Tier 2 and Tier 3 … more
- CACI International (Chantilly, VA)
- …operations in lieu of formal education. + Minimum 3 years of experience in Help Desk support, IT service desk , or systems administration roles. + Proven ... restart services and hardware when needed, and coordinate with Tier 2/ 3 teams to address complex problems....as HP OpenView or CA Concord. + HDI Customer Help Desk Analyst certification or equivalent. +… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …well. System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 . Analysis of ticket types and categories to identify trends ... and ongoing technical support. Partner with the National Service Desk (NSD) Tier 1 team and personnel...in waves of districts over a roughly 18-month period. Help continuously improve the day-to-day operations of the applications… more
- Pacific Northwest National Laboratory (Washington, DC)
- …Management, Career Development, Performance Management, Succession Planning, Recruiting, Learning, HR Help Desk , Health & Safety, Manager Experience, Employee ... of relevant experience -OR- + MS/MA or higher and 3 years of relevant experience -OR- + PhD and...this credential, new employees must successfully complete the applicable tier of federal background investigation post hire and receive… more
- Leidos (Laurel, MD)
- …**Provide support for** Implementation, troubleshooting, and maintenance for IT systems + **Provide Tier 1 ( Help Desk ) problem identification, diagnosis and ... candidate will work with less than 10 people supporting the Customer Service Desk to manage IT systems infrastructure and any process related to these systems.… more
