- MetLife (Tampa, FL)
- …Key Responsibilities: * Conducts quality reviews of Americans with Disabilities Act ( ADA ) claims . * Identifies trends, root causes, and quality gaps ... the operational transactions and processes supported. Required: * 3+ years of experience managing ADA claims . * Experience managing absence claims for a… more
- Mass Markets (Tampa, FL)
- …call center environment. In this role, you will be responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal ... to complete performance reviews and coaching to ensure maximum quality and production of direct reports. You will also...REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act ( ADA ), it is the policy of MCI and its… more
- WTW (Tampa, FL)
- …to manage a range of reimbursement accounts supported by service centers and claims processing capabilities. The Client Service Manager will use their knowledge and ... and internal partners * Provide documentation and training to Customer Service and Claims on the clients' plan design rules **Qualifications** * Five+ years of… more
- WTW (Tampa, FL)
- …and key clients internally and externally, create client deliverables, and ensure quality standards are met. You will have the opportunity to significantly grow ... to day to day service issues and questions (eligibility, carrier coverage and claims issues, compliance, etc.) + Preparation for client meetings (prepare agendas and… more