- ASM Research, An Accenture Federal Services Company (Providence, RI)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- CVS Health (Cumberland, RI)
- …and maintenance of their shift and team. This individual is the main point of contact during their shift and manage to all incoming emails to ensure accurate and ... both CAS coordinators and field employees + Report to Senior Management when required. + 10% Travel required. +...a climate of support and motivation for the operation center staff. **Required Qualifications** + 2-3 years emergency dispatch… more
- MAPFRE Insurance (Webster, MA)
- …an equal opportunity employer._ **Nearest Major Market:** Worcester **Job Segment:** Call Center Manager, Call Center Supervisor , Operations Manager, ... experience Sr. Manager to lead Insurance Operations and Call Center Reporting & Analytics. This is a highly visible...to Business Intelligence (especially important for the Advisor and Senior Advisor levels) + Participating in or leading a… more
- Cardinal Health (Providence, RI)
- …on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems **TRAINING AND ... + Ability to identify, document and submit Adverse Events during customer contact or via received documentation **_Qualifications_** + High School Diploma, GED or… more
- Cardinal Health (Providence, RI)
- …on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems **Training and ... Monitoring is responsible for monitoring, analyzing and reviewing customer contact quality. **Responsibilities:** + Conduct quality reviews of Adverse Events… more
- Cardinal Health (Providence, RI)
- …on standard work; receives detailed instruction on new assignments * Consults with supervisor or senior peers on complex and unusual problems **TRAINING AND ... * Ability to identify, document and submit Adverse Events during customer contact or via received documentation **Qualifications** * Minimum high school diploma or… more