- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Prime Therapeutics (Boston, MA)
- …necessarily report to this position + Demonstrated ability to focus on customer service while providing for quality assurance in client solutions + ... areas/potential projects where process redesign/improvement can significantly impact efficiency, quality , profitability, competitive position, and customer satisfaction,… more
- Amazon (North Reading, MA)
- Description MULTIPLE POSITIONS AVAILABLE Employer: AMAZON.COM SERVICES LLC Offered Position: Quality Assurance Engineer II Job Location: North Reading, ... plans, test cases, and drive continuous improvements to the quality assurance processes using Internet and Web...box tests. Work closely with engineers, business owners, and customer service professionals throughout the development and… more
- Defense Contract Management Agency (Lynn, MA)
- …a risk-based surveillance program and assessment plan associated with the quality assurance provisions of contracts. Identifies opportunities for process ... customers. Requirements Conditions of Employment Qualifications To qualify for a Quality Assurance Specialist (Deployable) position your resume and supporting… more
- National Safety Council (Boston, MA)
- …Instructor Service Specialist is assigned classes state-wide to conduct quality assurance monitoring. Observe and document instructor activities covertly ... Impairment We are currently looking for a Program Delivery Quality Assurance Monitor to join us in...and Powerpoint + At least 2 years of relevant customer service or call center experience preferred… more
- Cardinal Health (Boston, MA)
- …experience, preferred. + Adverse Event reporting experience strongly preferred. + Strong customer service / quality background experience. + Excellent verbal ... industry regulations. Tracks and reports any trends from the customer experience that can be improved or celebrated. +...prioritization and leadership skills. + High regard for superior quality of service . + Ability to prioritize… more
- Vontier (Boston, MA)
- …of our Distributor partners. The CS Quality Coach assures that our Customer Service team is efficiently and effectively providing world-class quality ... to our Distributor partners. The Quality Coach supports our Customer Service Representatives, Franchised Distributors, District Managers, Regional Managers… more
- Children's Hospital Boston (Boston, MA)
- 80629BRJob Posting Title:Supervisor, Customer Service & Patient Collections (Shared Serv Ctr)Department:Shared Service ... Summary: This position supervises the daily operations of Inbound and Outbound Customer Service communication within the Shared Service Center… more
- CVS Health (Gloucester, MA)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...$42.00 Whether in our pharmacies or through our health service offerings, we are pioneering a bold new approach… more
- L3Harris (Wilmington, MA)
- …The Software Quality Engineer (SWQE) is Responsible for the Software Quality Assurance (SWQA) of products and services provided to our customers. ... NOT a test or development role, but instead a Quality Assurance role to evaluate and ensure...on process compliance, product conformance to requirements, and the quality of the end product or service .… more
- Cardinal Health (Boston, MA)
- …culture of energy, passion and positive atmosphere while delivering superb customer service . + Takes actions to continually improve quality in daily work. ... **_What Quality Assurance / Supplier Quality...service providers to ensure prompt attention to identify quality and service -oriented solutions and/or identified … more
- CODAMETRIX (Boston, MA)
- …coding in line with CPT, ICD-10, and HCPCS standards. + Develop and implement quality assurance processes to reduce coding errors and support audit readiness. + ... Assessment (CQA) projects, including work assignments, training, and quality assurance for offshore coding staff. +...in Surgery & Endoscopy coding. + Excellent communication and customer service skills, capable of effectively engaging… more
- CVS Health (Ipswich, MA)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- ConvaTec (Boston, MA)
- …distribution chains and regional distributors within assigned territory. + Conduct in- service demonstrations sales and customer service representatives ... todevelopprograms to promoteConvatecproducts within serviced hospitals. + Assist Product Development/ Quality Assurance Manager and Market Research Analyst in… more
- Eastern Bank (Lynn, MA)
- …for the day-to-day management of the business services team within the corporate customer service center. The incumbent is responsible for ensuring that team ... support specialists. + Ensures a superior level of customer service by monitoring customer /agent...motivate, encourage and retain staff. **Recruitment, Staff Development and Quality Assurance ** + Assists with the recruiting… more
- Prime Therapeutics (Boston, MA)
- …or designated customer contacts. + Directs operations account manager in resolving customer service issues and actions supportive of the achievement of ... customer service requirements including attainment of performance...ensuring ongoing contract performance through risk management activities including assurance of Service Level Agreement performance, … more
- Cardinal Health (Boston, MA)
- **_What Quality Assurance / Supplier Quality Management contributes to Cardinal Health_** Quality develops and implements quality policies, ... to ensure products and services comply with regulatory standards and specifications. Quality Assurance develops and implements a compliant and cost-effective … more
- Compass Group, North America (Boston, MA)
- …repair parts, working within established budget parameters + Conducts and compiles Quality Assurance records and reports necessary for compliance with ... certification (CRES) in these different modalities + Good communication and strong customer service skills + Ability and willingness to serve "on-call" duty as… more
- Beth Israel Lahey Health (Boston, MA)
- …people's lives.** Job Summary: The Retail Staff Pharmacist is responsible for the quality assurance of the provided pharmacy services. Ensures the correct ... delivery department managers. **Job Description:** **Essential Responsibilities:** 1. Performs quality assurance of prescriptions and medications to dispense.… more
- Cardinal Health (Boston, MA)
- …collaboration skills with a proven ability to develop and execute effective quality assurance programs. + Works independently within established procedures; may ... data and generate reports. + Ability to drive process improvements and implement quality assurance procedures. **TRAINING AND WORK SCHEDULES** : Your new hire… more