- Honeywell (Phoenix, AZ)
- …in the industry. + Lead and drive the customer experience program management strategy and initiatives. + Develop and implement customer-centric programs ... MUST HAVE** + 6 + years of experience in customer experience program management or related field. + Knowledge in technical publications process and methods.… more
- Coinbase (Phoenix, AZ)
- …the business. *What you'll be doing (ie. job duties):* * Lead Coinbase's CX risk and payment program as an individual contributor, owning the strategy and ... to transform the customer experience. We're hiring a Senior Program Lead , a pivotal role focused on... program management of our customer experience with… more
- Coinbase (Phoenix, AZ)
- …automation, and optimizing customer support interactions to create an effortless experience. As a CX Technical Senior Program Lead you will play a critical ... is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to provide the...equivalent experience. * 5+ years of experience in technical program management , preferably in consumer facing experiences.… more
- Coinbase (Phoenix, AZ)
- …that power our global Consumer and Compliance CX functions. As Director of CX Analytics, you will lead the end-to-end CX Analytics strategy, overseeing ... foster collaboration, connection, and alignment. Attendance is expected and fully supported. The CX Analytics team is responsible for delivering data-driven insights… more
- Coinbase (Phoenix, AZ)
- …goals, and driving targeted improvements. *What We're Looking For* * 5+ years in CX program management , project management , or product operations ... Design, prioritizing fixes that deliver measurable outcomes * Enhance the Coinbase Debit Card support program by owning the full CX experience, setting quarterly… more
- Coinbase (Phoenix, AZ)
- …regulatory requirements, and consistently deliver high-quality resolutions. As a Compliance Lead Analyst, Compliance Operations within the CX Compliance team, ... foster collaboration, connection, and alignment. Attendance is expected and fully supported. The CX Compliance team is essential in ensuring that our global CX … more
- Concentrix (Phoenix, AZ)
- …the full breadth of Concentrix tech-powered solutions and human-centered services. They lead and manage the opportunity from initial sales qualification to pursuit ... new client relationships from qualification to close. - Demonstrates a strong understanding of CX Operations and the tech-led solutions that innovate CX at B2B… more
- Verint Systems, Inc. (Phoenix, AZ)
- …creates a program summary outlining both strengths and shortcomings of the program management process and perceived customer experience. + Leads a program ... Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering CX...work experience + 6+ years of experience in technical program or project management , process improvement, … more
- Coinbase (Phoenix, AZ)
- …alignment. Attendance is expected and fully supported. As the CX Compliance Program Manager at Coinbase, you'll lead the charge in combating money laundering ... cryptocurrency accessible to everyone. We are seeking an experienced Compliance Program Manager to oversee the execution of high-priority regulatory compliance… more
- Coinbase (Phoenix, AZ)
- …look for in you (ie. job requirements):* * 7+ years of technical program management experience in technology-first environments, with direct engagement in ... programs simultaneously while ensuring quality and timeliness *Nice to haves:* * Program or project management certifications (eg, PMP, PgMP, CSM) *… more
- Cognizant (Phoenix, AZ)
- …years of experience in Salesforce solution architecture and design. + Ability to lead multi-cloud opportunities in the areas of CX /CRM leveraging Salesforce tech ... are seeking an Engagement Delivery Partner to join our CX /CRM Team supporting our Retail/CPG industry team! As an...and CPG space supporting Salesforce engagements in technical and management capacity. Focused on growing our client base, this… more
- General Motors (Phoenix, AZ)
- …models to identify opportunities with high ROI. Note that this role performs functions of program management but does not sit within a program management ... upper management and other stakeholders and provide recommendations for program improvements. **Your Skills & Abilities (Required Qualifications)** + 7+ years of… more
- Coinbase (Phoenix, AZ)
- …is expected and fully supported. The Compliance team within Customer Experience ( CX ) is responsible for developing and delivering best in class support across ... responsible for executing Compliance controls with adherence to Coinbase's BSA/AML program , transaction monitoring, KYC, CDD, and EDD policies, procedures and… more
- Sharecare (Phoenix, AZ)
- …with Sharecare's goals while maintaining a positive consumer experience + Proactive management of client program performance to maximize profitability while ... delivery of service across multiple platforms and products (including email, lead generation, digital display, digital video and integrated programs). By developing… more
- Coinbase (Phoenix, AZ)
- …support to transform the customer experience. *What you'll be doing* * Build and lead a high-performance social support program across Reddit, X, LinkedIn, and ... is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to provide the...proactive. As Head of Social Support, you'll build and lead the teams that respond to users in the… more
- Coinbase (Phoenix, AZ)
- …audits on transaction monitoring system (TMS) cases, working with production teams from CX and Compliance. In your day-to-day role, you will be responsible for ... Coinbase's AML/CFT (Anti-Money Laundering / Combatting the Financing of Terrorism) program . This role will also identify opportunities to improve procedural updates,… more
- Navient (Phoenix, AZ)
- …can demonstrate specialized knowledge and expertise in this field. + Project Management Certification. + Customer Experience ( CX ) Training. **Where:** + This ... Nice InContact CX1, Ada Chatbot, and related systems. + Experience in project management , process improvement, and technical mentoring. + Willing to travel to the… more
- Sumitomo Pharma (Phoenix, AZ)
- …Marketing** . This person will help develop the patient/consumer strategy and lead tactical execution of marketing initiatives for the ongoing growth of GEMTESA, ... with market research and analytics teams to generate patient insights, evaluate program effectiveness, and optimize messaging and channel mix. + Build strong… more