- Amentum (Washington, DC)
- As a Top Secret cleared Service Desk Support Specialist for this program, you will be working in an organization that's mission is to develop and operate the ... You will ensure ensures that all phases of help desk support are properly coordinated, monitored, logged,...and triage user-reported issues * Resolve user issues and service desk tickets efficiently by offering step-by-step… more
- General Dynamics Information Technology (Washington, DC)
- …today is safe and tomorrow is smarter. Our work depends on you joining our team. **HOW A SERVICE DESK SUPPORT SENIOR WILL MAKE AN IMPACT.** + O&M ... **US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Service Desk Support Sr with GDIT. A career in enterprise IT… more
- Arena Technical Resources, LLC (Washington, DC)
- …Supervising the Service Desk Analysts and Senior Service Desk Analysts, providing guidance and support to ensure that they are able to provide ... managing the day-to-day operations of the service desk , ensuring that all requests for support ...IT department to ensure that the service desk is able to provide effective support … more
- CACI International (Forest Heights, MD)
- …Desk Shift Lead will provide daily supervision, technical support and direction to 6-8 Service Desk staff in support of a 24x7x365 Service Desk ... Service Desk Shift Lead Job Category:...solving skills, and a desire to provide outstanding customer support to customers of all levels. Candidate must be… more
- SMX (Fort Belvoir, VA)
- Service Desk Lead (4286) (Ft. Belvoir, VA)...IT help desk services, managing IT help desk support , ensuring platform reliability and security, and ... all jobs) (https://www.smxtech.com/careers/) Fort Belvoir, VA SMX is actively seeking a ** Senior Help Desk Manager** for a full-time, on-site position at… more
- CACI International (Forest Heights, MD)
- … of a 20,000+ user community within the Department of Homeland Security (DHS) The Senior Service Desk Analyst shall possess and demonstrate sound customer ... Up to 10% Type of Travel: Local * * * **The Opportunity:** CACI is seeking a Service Desk Analyst to support an existing IT Service Desk team. As… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …of the local Service Desk Lead as part of an integrated service desk and end-user support team. Required Qualifications: * Experience: Minimum of ... Service Desk Technician - Intermediate Clearance... Service Desk Technician - Intermediate Clearance Required: Active Secret...3 to 5 years in IT support or related help desk environments *… more
- Amentum (Fort Belvoir, VA)
- …Amentum provides intelligence analysis and security, training and education, and intelligence support strategy and policy support , intelligence and operations ... US government and commercial clients around the globe. Our Senior Leaders, Subject Matter Experts, and Operational Specialists have...in every region in the US, to include heavy support to the Washington, DC metro area and Tampa,… more
- Huntington Ingalls Industries (Annapolis Junction, MD)
- …https://vimeo.com/732533072 Summary HII, Mission Technologies is seeking an experienced Lead Service Desk Manager responsible for developing and mentoring ... Service Desk personnel while ensuring operational excellence in IT support delivery. Position will support a US Air Force cloud-based program involving… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …+ 0-2 years Personal Computer experience including customer support or Help Desk . + 0-2 years of customer service or public relations experience. + ... attains the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Seeks opportunities to… more
- Guidehouse (Silver Hill, MD)
- …written outage notifications and updates to incident stakeholders. + Conduct continuous improvement service desk support and update knowledge base as ... **Job Family** **:** User Support (Digital) **Travel Required** **:** None **Clearance Required**...proactive network and systems monitoring. + Assist in restoring service when outages occur. + Review tickets daily and… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …Develops and maintains technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Participates in ... As a Help Desk Analyst within the Defense Army Account's ITSM...team, you will be at the forefront of technical support , playing a crucial role in maintaining the efficiency… more
- ASM Research, An Accenture Federal Services Company (Falls Church, VA)
- …the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.Seeks opportunities to improve ... respond to Tier 1 and 2 tickets onsite in support of a live, production technology. The role involves...using provided knowledge articles when appropriate. Escalates to more senior team members as appropriate. + Assists with monitoring… more
- GovCIO (Washington, DC)
- …and service requests, ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly escalate issues ... USD $58,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/tier-1- service - desk -analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-5201_ **Category** _IT… more
- Sunrise Senior Living (Springfield, VA)
- **When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will ... meaningful ways to serve, grow, and shine together.** **Sunrise Senior Living was again certified as a Great Place...an overview of community information to those inquiries in support of the marketing and sales efforts. **RESPONSIBILITIES &… more
- Axxum Technologies (Mclean, VA)
- Senior Incident Response Analyst Responsibilities : + Provide effective front-line support leveraging service desk ticketing system, telephone, and email ... communications + Support the service desk shift lead in operational activities Interact with the government Program Manager for the service desk … more
- Chenega Corporation (Fort Belvoir, VA)
- … Services Specialist - Senior Ft. Belvoir, VA C-CHR-24-048 TheHelp Desk Support Services Specialist - Seniorwill provide end-user desktop support ... Helpdesk Support Services Specialist - Senior Ft....Duties and Responsibilities: + Receive customer trouble tickets and service requests for desktop support . + Respond… more
- CACI International (Washington, DC)
- Senior eDiscovery Relativity Trainer Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular ... support for the Relativity software program. As a Senior eDiscovery Relativity Trainer, you will create and provide...support . * Trains staff and sets up help desk staffing schedules. * Organizes, prepares, schedules and conducts… more
- GovCIO (Arlington, VA)
- …and will be a fully onsite position. **Responsibilities** + Provide outstanding support desk -side support , regularly scheduled backups, network storage ... (IT Specialist) with an active Secret clearance to provide outstanding desk -side support , regularly scheduled backups, network storage allocation, and… more
- Deloitte (Arlington, VA)
- …for this role will end on 6/30/2025. Responsibilities/Here is What You Will Do: Deal Desk Support , Contracting and Negotiations + Assist with deal desk and ... good business practices. Ongoing and Post Execution Risk Management and Contracting Support + Assist with ongoing contracting, risk management and mitigation … more