- Amazon (Arlington, VA)
- …an experienced, data oriented, talented and highly motivated individual to drive Customer experience within the Finance Operations Global Accounts Receivable ... operational excellence and partnering with Amazon teams to positively impact customer experience . High focus on continuous improvement, innovation and… more
- ICF (Arlington, VA)
- Description ** Customer Experience Senior Advisor** @ ICF Next, we are fearless in finding new ways to solve problems, relentless in making sure it pays off ... and outside of an organization? We're currently hiring a Customer Experience Senior Advisor to...communication channels and materials (including but not limited to customer messaging, presentations, talking points, articles, leader … more
- Amazon (Arlington, VA)
- …helping customers achieve their full potential? Do you have the business savvy, customer experience , contact center sales background, and skills necessary to ... justification proposal that articulates the quantitative benefits of a customer experience transformation based on Amazon Connect,...realizing the full value of Amazon Connect. As a leader , the BVS implements ways to scale their methodologies… more
- Washington Metropolitan Area Transit Authority (Washington, DC)
- …of all program/product and project management activities supporting the customer experience . The incumbent works closely with senior leadership to co-create ... Director Customer Experience Programs Job ID: 250396...public transit better for riders? We're seeking a dynamic leader to champion our customer 's needs, understand… more
- Amazon (Arlington, VA)
- …GenAI/large language model (LLM) products by building a multi-agent framework to emulate end customer experience . In this role, you will be a core part of ... by Amazon teams and users at all levels, including senior leadership across the entire company. This is a...Amazon's products and services through evaluation of the end-to-end customer experience using both internal and external… more
- Nutanix (Washington, DC)
- …and defending it in front of a panel of experts. You will report to the Regional Leader of Customer Experience , who believes in the power of partnerships and ... **What You Will Bring** + 8-12 years of experience in customer -facing technical roles, demonstrating credibility with mid- senior level business and technical… more
- Capital One (Mclean, VA)
- Price Comparison Customer Experience Product Manager, Shopping (Remote-Eligible) We are looking for an Alerts Price Drop Send Optimization Product Manager to ... ideation to production and continually iterate improvements + A customer -first mindset + A strategic thought leader ...launch innovative, merchant focused products that drive revenue and customer value What you'll do: + Lead … more
- Amazon (Arlington, VA)
- Description The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior ... with our program. The key responsibilities of a Senior Customer Success Manager include but are...business input metrics that drive growth and improve end customer experience . Identify what is hindering growth,… more
- Amazon (Arlington, VA)
- Description The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior ... with our program. The key responsibilities of a Senior Customer Success Manager include but are...business input metrics that drive growth and improve end customer experience . Identify what is hindering growth,… more
- Exelon (Washington, DC)
- … advocate influencing how operations can transform its business around superior customer experience . Ensures the company delivers a smooth, unfragmented and ... consistent customer experience across all touchpoints and at...oral + Excellent Project Management skills + Knowledge of customer journeys + Ability to lead high… more
- Capital One (Mclean, VA)
- …experience . This role is integral to driving technology innovation and better customer experience at Capital One. Specific responsibilities include, but are ... Sr . Manager, Product Management, Associate Experience ...Experience Product Capital One is a technology-driven and customer -focused company reaching millions of consumers. We are a… more
- Amazon (Arlington, VA)
- …creative leader to join the Socially Responsible Purchasing (SRP) team as a Sr Customer Engagement Manager, working with Strategic customer vertical. In ... engagement, product selection, and partnerships. Key job responsibilities As a Sr Customer Engagement Manager, you will work cross-functionally with Sales,… more
- Amazon (Arlington, VA)
- Description The Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer ... with our program. The key responsibilities of a Senior Customer Success Manager include but are...business input metrics that drive growth and improve end customer experience . Identify what is hindering growth,… more
- Amazon (Arlington, VA)
- …customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation, and also ... Description As an Amazon Web Services (AWS) Sr . Customer Solutions Manager you will...have the ability to gain stakeholder buy-in, negotiate and lead teams. Your enterprise cloud experience and… more
- TD Bank (Vienna, VA)
- …the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience , that is why we believe that all ... of Business:** Financial Crime Risk Management **Job Description:** The Senior Financial Crime Risk Oversight Analyst provides a range...on our strategy, we are innovating to enhance the customer experience and build capabilities to shape… more
- Amazon (Arlington, VA)
- …such as telecommunications, VoIP, and/or or CRM/ERP applications. You will be passionate about customer experience and advocacy and bring the voice of the ... growing services, leveraging native generative AI capabilities to improve customer and employee experiences. You will lead ...them. You should be passionate about delivering a great customer experience by deploying AWS solutions and… more
- Amazon (Arlington, VA)
- …teams. - Develop the opportunities to expand the business scope to improve more customer experience . - Lead the cross-team activities and influence different ... We are looking for a smart, enthusiastic and creative leader with a strong background in leading program management...a cross-functional team of individuals, are data-driven, and have experience managing complex product challenges. - Customer … more
- Amazon (Arlington, VA)
- … projects, aligning cross-functionally to ensure seamless delivery and an exceptional customer experience . AWS Sales, Marketing, and Global Services (SMGS) is ... Description The Senior Manager of Customer Success is...Engineers) that may span geographic boundaries. - 10+ years experience in customer success, account management, or… more
- American Express (Washington, DC)
- …and Middle Market Card Members. As a Senior Manager on the Digital Customer Growth Team you will lead strategic projects for these revenue critical programs ... and powerful backing promise to provide the world's best customer experience every day. And we'll do...a heavy focus on attention to detail + Thought leader with proven success in leveraging customer … more
- Amazon (Arlington, VA)
- …growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly ... one of the world's largest e-commerce platforms. Join our dynamic team as a Senior Customer Success Manager in Amazon Vendor Services, where you'll drive… more