- ASM Research, An Accenture Federal Services Company (Indianapolis, IN)
- The Quality Assurance (QA) Specialist is responsible for analyzing the efficiency and effectiveness of individual case analysts. The QA Specialist reviews ... in both English and Spanish languages. **Key Responsibilities:** The QA Specialist reviews cases, emails, and recorded telephonic interactions and evaluates them… more
- Leidos (Indianapolis, IN)
- …+ Prepare and deliver monthly reports with recommendations to improve content, quality assurance, and customer satisfaction + Implement a flexible content ... The Leidos Civil team is seeking an accomplished **Contact Center Content Specialist ** to join our federal-agency omni-channel contact center program. In this role,… more