- UKG (Ultimate Kronos Group) (Lowell, MA)
- …providing customer escalation management support to Customer Experience teams. The Escalation Manager will act as a liaison and coordinate internal efforts ... issues that have a significant impact on our customer's business. The Escalation Manager will also be responsible for monitoring dashboards and metrics for… more
- ZOLL Medical Corporation (Chelmsford, MA)
- …incident management and owning a Continuous Service Improvement plan + Serve as an escalation point and incident manager . + Coordinating actions of others as ... suffering from serious cardiopulmonary and respiratory conditions. Job Summary The ITSM Manager is responsible for the ownership and management of IT Service… more
- Cengage Group (Manchester, NH)
- …leadership team. + Handle escalated customer issues (first point of contact in the " manager request" escalation path). + Assist the documentation team to audit ... customer public-facing information to ensure accuracy. + Coordinate with the Documentation & Training Team to provide training to new hires as needed. + Maintain positive working relationships with outside departments. + Perform the duties of a CTS agent when… more
- Parker Hannifin Corporation (Hollis, NH)
- Materials Manager Location : HOLLIS, NH, United States Job Family : Supply Chain/Logistics Job Type : Regular Posted : Mar 18, 2025 Job ID : 55714 Back to Search ... Now > Save JobJob Saved Position Summary The Materials Manager is responsible for optimizing supply to achieve customer...executed to ensure materials availability. Act as the first escalation point for supplier performance issues. + Ensure the… more
- Bristol Myers Squibb (Devens, MA)
- …in their personal lives. Read more: careers.bms.com/working-with-us . The **Senior Manager , Project Management** will manage and/or support the aspects of ... hands-on project management experience in the Pharma/Biotech regulated environments, the Project Manager is expected to manage this critical initiative in support of… more
- Corning Incorporated (Tewksbury, MA)
- Division Data & Analytics Transformation Manager **Date:** Jun 6, 2025 **Location:** Corning, NY, US, 14831Tewksbury, MA, US, 01876Keller, TX, US, 76248Charlotte, ... Optics is seeking a visionary and execution-focused Division Data and Analytics Manager to lead data strategy, analytics delivery, and governance practices across… more
- Hologic (Marlborough, MA)
- Project Manager - Global Supply Chain Marlborough, MA, United States We are seeking a highly motivated, detail-oriented, and dynamic **Project Manager ** to join ... across the Global Supply Chain (GSC) and RAQA organizations. As a Project Manager , you will be responsible for managing complex projects and portfolios, ensuring… more
- State of Massachusetts (Tewksbury, MA)
- …Health (DMH), Tewksbury Hospital is seeking a highly motivated and experienced Nurse Manager to work with resilient patients navigating their journey on the road to ... * Practice's principles of CARE utilizing early intervention and de- escalation techniques to intervene in escalating situations, utilizing controlled takedown… more
- TD Bank (Marlborough, MA)
- …**Line of Business:** Personal & Commercial Banking **Job Description:** The Store Manager II develops, leads and contributes to the growth and profitability of ... to High risk potential (loss/reputational) + Acts as the highest point of escalation /contact within the store for issues raised from customers, other internal groups… more
- Farmer Brothers (North Billerica, MA)
- The **Area Route Manager (ARM)** is responsible for overseeing a team of Route Sales Representatives and Route Sales Associates, in an assigned market. Primary ... discuss any customer issues, and provide updates on priorities. + Provide escalation to resolve customer's issues quickly and drive customer satisfaction. + Adhere… more
- Takeda Pharmaceuticals (Lexington, MA)
- …true to the best of my knowledge. **Job Description** The **Senior Manager Omnichannel Launch Excellence, Medical Digital Engagement & Insights (Sr. Mgr., MDE&I)** ... excellence, and propose ways to leverage industry-leading technical strategies. + Escalation Management: Identify and mitigate MDE&I strategic roadmap risks, resolve… more
- MIT Lincoln Laboratory (Lexington, MA)
- …reporting + Identify ways to mitigate future risk to the Laboratory + Recommend escalation of systems of interest for policy violations and risk to the threat ... This position is under general supervision of the Cyber Security Sector Manager This position does not have direct financial responsibility. However, technical… more
- Leonardo DRS, Inc. (Fitchburg, MA)
- …monitoring and management of supply and constraints, status reporting and escalation , supplier engagement and the relentless pursuit of operation excellence and ... continuous improvement. **Job Responsibilities** Manage and direct the daily execution of contract requirements to assure that cost, schedules and performance goals are met. May lead or support all meetings and the integrated product and/or project team… more
- Jabil (Clinton, MA)
- …doing presentations to external senior level engineers.. Act as the main escalation point between Jabil Design and the mass-production BU.. Serves as primary ... contact relationship owner with the customer's design/central engineering group and supports all of their technical projects. Functions as the point of contact in technical questions between Jabil and the customer.. Establishes strategic direction for Jabil… more
- Target (Wilmington, MA)
- …for AP team leaders in your district/market + Lead investigative and verbal de- escalation classroom trainings; facilitate other trainings as needed for your AP team, ... store or district + Maintain all required training + Manage the identification and resolution of internal investigations; complete internal interviews for your store and nearby stores at the discretion of your leader + Anticipate and identify theft and… more
- allego (Waltham, MA)
- …process for provisioning new customer systems + Serve as a product expert and escalation point for the Customer Support team for diagnosis and resolution of customer ... requests + Oversee the management and tracking of customer interactions via Salesforce.com + Maintain Customer Success Troubleshooting guides and documentation + Drive collaboration to create and improve self-service resources for customers required to scale… more
- Comcast (Manchester, NH)
- …products, as appropriate. + Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise. + Manage the cultivation, ... execution and delivery of sales and services to local and Regional accounts in the Enterprise and mid-market segment. + Collaborate with Sales, Finance and Operations leadership to develop specific account management plans to meet assigned accounts needs and… more
- Celestica (Merrimack, NH)
- …insightful solutions to increase WIN Rates. When required, the Sales Operations Manager may facilitate processes related to sales and business development for the ... the following: + Booking's governance and focal point for escalation / validation / signoff of Bookings Results and...+ Support Growth Review governance and focal point for escalation / validation + Support completion of the Growth… more
- Tufts Medicine (Burlington, MA)
- …Quality and Physician advisors and leaders. The Director oversees the manager and clinical documentation specialists (CDSs) in planning, implementing improvements, ... movement towards correct principal diagnoses, and CMI Provides strategic oversight of manager (s) and CDSs, helps develop a collaborative team, and manages multiple… more
- TD Bank (Bedford, MA)
- …meeting Operational, Customer and Sales objectives. In the absence of any other manager , the Store Supervisor is expected to manage the Store and have the ... and resolution where necessary; empowers colleagues to act as a point of escalation for Customer concerns, and takes personal ownership when concerns cannot be… more