- Trustmark (Hartford, CT)
- …to gather information and make appropriate decisions focusing on the first call resolution; documents the customer interaction in the appropriate systems. **Key ... Accountabilities** + Researches and resolves high volume of complex customer inquiries and escalations, through a strong understanding of business rules, products and procedures. May be involved in retaining clients at risk of terminating. May support several… more
- WM (Windsor, CT)
- …M-F** **Site Location: 1 Griffin Rd N, Windsor, CT 06095** **1+ years of call center and/or Customer Service experience** **Problem Solving and Behavioral Skills ... for apply today? **I. Job Summary** The Customer Service Representative I is responsible for receiving and processing customer...with a team of customer service representatives to achieve call center goals and enhance the customer… more
- ASM Research, An Accenture Federal Services Company (Hartford, CT)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and ... quality assurance program creation or execution. + Experience with call center call monitoring/recording software....requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an… more