- Point32Health (Canton, MA)
- …direction of the Director, Customer Experience (CX), the CX Measurement & Improvement Program Manager is directly responsible for leading two heavily ... internal colleagues, working with external vendors or stakeholders and ensure year-over-year customer experience improvement . Using a research-based and… more
- Point32Health (Canton, MA)
- …the healthcare industry or consulting industry + Project/program management, customer experience measurement & improvement , and business plan development ... and strategic improvement plans that execute against improvement opportunities. The Customer Experience ...plans that execute against improvement opportunities. The Customer Experience Manager manages multiple data-driven … more
- GAF (Boston, MA)
- …supplier audit program, quality control processes (eg, standardized test methods, measurement capability, and process capability or CpK), and provide technical ... defect rate, corrective & preventive actions, etc), and drive continuous improvement initiatives to ensure GAF specification compliance. **Essential Duties** +… more
- Wilson Language Training (Boston, MA)
- …story for internal and external audiences. + Utilize findings to guide program improvement activities. + Respond to customer questions and support proposal ... as applicable. + Oversee implementation of pilot studies to guide program improvement activities and communications with clients. + Recruit research partnerships and… more
- Sunrise Senior Living (Norwood, MA)
- … engagement. + Leads the development and regular review of the engagement improvement plan. + Effectively resolves customer concerns through consistent use of ... operations supervision, and leading a team through change. + Previous sales experience preferred, including building customer relationships, and resolving … more
- Santander US (Boston, MA)
- …+ Collaborate with cross-functional teams, including product marketing, PR, compliance, and customer experience to ensure correct execution of the brand, ... Influencer Strategy will play a pivotal role in shaping the bank's online presence, customer engagement, and brand narrative. Reporting to the SVP, Head of Brand and… more
- Mill Creek Residential (Marshfield, MA)
- …Functions/Responsibilities** ** Customer Service** + Understand, support, and embody the customer experience vision and brand promise for Mill Creek ... Residential + Communicate service guarantees and customer service standards to prospective and current residents +...School diploma or equivalent (GED), Bachelor's degree or related experience preferred + 3+ years of sales experience… more
- Mill Creek Residential (Marshfield, MA)
- …duties as assigned ** Customer Service** + Understand and support the customer experience vision for Mill Creek Residential + Communicate service guarantees ... point of contact for residents and prospective residents. Providing outstanding customer service and demonstrating sales excellence are essential. The Leasing… more
- Mill Creek Residential (Medford, MA)
- …drives financial performance, operational and leasing excellence, and delivers outstanding customer service at one or more communities. Provides leadership and ... **e** + High School diploma or equivalent (GED), Bachelor's degree or related experience preferred + 3-5 years of multi-family or related property management … more
- GE Aerospace (Boston, MA)
- … measurement techniques, metrology, Inspection Methods, and Equipment + Experience with and Geometric Dimensioning & Tolerancing (GD&T) and engineering drawings ... develop the Management of Change process in line with the design intent of the customer and verify their systems to ensure they are compliant with the end … more
- Saint-Gobain (Norwood, MA)
- …Flow functions such that the Plants' Objectives for Shipping/Inventory Accuracy and Customer Fulfillment Rates are being achieved using the SAP Platform. Perform a ... customers + Collaborates with others in Logistics Department to continually improve Customer Service key measurements - On Time and In-Full (OTIF) Measurement… more
- Meta (Boston, MA)
- …Qualifications:** Minimum Qualifications: 11. 5+ years of experience in developer support, customer support, customer experience , or similar roles. 12. ... ecosystem to ensure best-in-class developer support services. You will have extensive experience building effective and efficient developer or customer support… more
- Meta (Boston, MA)
- …Qualifications:** Minimum Qualifications: 11. 5+ years of experience in developer support, customer support, customer experience , or similar roles. 12. ... ecosystem to ensure best-in-class developer support services. You will have extensive experience building effective and efficient developer or customer support… more
- Wayfair (Boston, MA)
- …thriving community of Wayfair Rewards members. The ideal candidate will have experience in data-driven marketing strategies and customer relationship management. ... role (marketing, business strategy/operations, finance, startup/tech, etc.) + Preferred experience in Marketing Engagement ( customer communications, promotions,… more
- Datavant (Boston, MA)
- …analytics features. + Stay informed on industry benchmarks, regulatory needs, and customer pain points to drive a differentiated analytics roadmap. **Execution & ... Work closely with internal stakeholders (eg, Operations, Clinical, Engineering, and Customer Success) to ensure that analytics deliver real-time visibility and… more
- Citizens (Westwood, MA)
- Description At Citizens, we're more than a bank and here you'll experience new things, create new opportunities, think beyond your role, and make an impact! In this ... and UDAAP risk. You will provide and direct complex analysis on product and customer strategies to establish risk thresholds. While in this role, you will be… more
- Commonwealth Care Alliance (Boston, MA)
- …internal stakeholders related to the identification and implementation of quality- improvement and cost-savings initiatives * Collaborates with and builds strong ... * None/stationary Required Education (must have): * Bachelor's Degree or Equivalent experience Desired Education (nice to have): * Masters Degree Required … more
- Deloitte (Boston, MA)
- …works closely with other Deloitte groups and vendors to provide exceptional customer support. Including the Deloitte Cyber organization for any requests about ... + Oversees the development and evaluation of network performance criteria and measurement methods for short-team and long-term needs including capacity. + Evaluates… more
- Meta (Boston, MA)
- …cross-functional strategic initiatives from problem framing and modeling through execution and measurement . 2. Manage and develop a small team focused on strategic ... partners. 5. Identify opportunities to innovate and support continuous improvement across network build programs. 6. Develop executive-level communications,… more
- Nutanix (Boston, MA)
- …Partner Sales, and Operations to create compelling, high-impact enablement content. ** Measurement ** + Establish, track, and refine OKRs to measure program ... to maximize organizational productivity. **What You Will Bring** + 8+ years of experience in partner sales, partner revenue enablement, or related roles. + Proven… more