- Chewy (Boston, MA)
- **Opportunity:** Chewy is seeking a ** Senior Program Manager , Voice of the Customer** to lead and drive one of our VoC program verticals. This role ... for improving the **customer experience** through strategic partnerships, structured program management, escalation handling, and executive communication. You will… more
- Pegasystems (Boston, MA)
- Senior Manager of Specialist Solutions Consulting - Customer Service Job Category: Pre-Sales Consulting Location: US - Massachusetts - Remote **Meet Our Team:** ... Service opportunities, utilizing the latest Pega Customer Service features including Voice AI, Dynamic Case Management, and Agentic AI capabilities Thought… more
- Wayfair (Boston, MA)
- …across the company to bring these solutions to life. We are seeking an experienced Senior Product Manager for Supply Chain and Retail Technology to lead a ... expected in this role. + Skilled at managing stakeholders, including senior leadership, and translating technical concepts for non-technical audiences. + Positive,… more
- Wayfair (Boston, MA)
- …workflows are being completed automatically via agentic integrations. We're looking for a Senior Product Manager to both take a thought leadership role in ... platform) + Excellent communication and stakeholder management skills at the senior leadership level, as well as with cross-functional teams, especially ability… more
- Danaher Corporation (Boston, MA)
- …System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible. The Senior Sales Manager , Liquid Handling Automation ... the achievement of the company's growth objectives. Continuously drive Voice of the Customer (VoC) into all parts of...value to our lives. Whether it's a health care program or paid time off, our programs contribute to… more
- CVS Health (Boston, MA)
- …90M+ addressable ExtraCare members, we unite brands and customers with a leading, trusted voice in health and wellness - CVS Pharmacy. Our local reach at national ... 6th largest company in the US. as the Sr. Manager of Learning & Development! **Position Summary** In this...for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed… more
- NASCO (Boston, MA)
- …in Microsoft Online Services, including SharePoint, Exchange Online, Microsoft Teams, Teams Voice , and OneDrive. Communicates to manager regarding status of ... **Overview** Under general direction, the Senior Application Engineer is responsible for providing advanced technical support, troubleshooting, and administration of… more
- Point32Health (Canton, MA)
- …direction of the Director, Customer Experience (CX), the CX Measurement & Improvement Program Manager is directly responsible for leading two heavily regulated ... annual survey programs and strategic improvement initiatives. The Customer Experience Program Manager is key role on the enterprise Customer Experience team and… more
- Highmark Health (Boston, MA)
- …Health **Job Description :** **JOB SUMMARY** We're looking for a highly experienced Senior Technical Product Owner/ Manager to drive the technical vision and ... team backlog.Make trade-offs and negotiate with stakeholders (eg Product Management, Program Management, business leaders, etc.) based on team capacity to determine… more
- Amazon (Boston, MA)
- …Engineering Global Talent Development (RME GTD) team is seeking an experienced Program Manager to lead technical learning initiatives. The ideal candidate ... to schedule updates and ensure content relevance. * Drive program design from the voice of the...program strategies and plans, diving execution, and influencing senior stakeholders experience Preferred Qualifications - 3+ years of… more
- Medtronic (Boston, MA)
- …and quality in our products, processes and systems by being accountable, having a voice , and taking action. We are seeking a committed professional to join our team, ... Support + Updates sales representatives concerning procedure. Immediately notifies Account Manager regarding issues or problems requiring follow-up + Serves as… more
- CVS Health (Boston, MA)
- …Matter Expert and Technical Expert. **Responsibilities** Insights + Utilizing an array of " Voice of Customer" tools, the Digital Analytics Manager will identify ... do it all with heart, each and every day. **Position Summary** The Manager , Digital Analytics is responsible for monitoring and providing actionable insights to our… more
- Proofpoint (Boston, MA)
- …to join our growing field services team. The mission of the Customer Success Manager is to ensure that our customers realize the full value of the products ... a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within...gather feedback to identify trends and acting as the voice of the customer, provide that structured feedback to… more
- Boston Public Schools (Boston, MA)
- …to detail and creative problem solving skills. POSITION OVERVIEW: The MTEL Case Manager works in the Office of Human Resources and meets regularly with waivered ... educators to facilitate the acquisition of initial licensure. The MTEL Case Manager will track educator progress in obtaining appropriate licensure and works with… more
- Amazon (Boston, MA)
- Description We are seeking an exceptional Senior Product Manager Technical to join our Alexa AI Product team, where you will be at the forefront of ... Design, Business Development, and Legal teams * Present product vision to senior executives (VP+ audience) and drive cross-organizational alignment to deliver a… more
- Chiesi (Boston, MA)
- …a highly motivated, collaborative, and compassionate individual for the position of Senior Manager Pipeline Programs, Patient Advocacy at Chiesi Rare Diseases. ... relationships are reflected in Chiesi's decision-making process. You will represent the " voice of the patient" to inform internal cross-functional teams and champion… more
- Wayfair (Boston, MA)
- …and/or other benefits, dependent on the position offered. Wayfair is looking for a Manager on our Procurement Product team to drive the ongoing optimization of our ... to solve problems, and multi-tasking. As the lead Product Manager , you will need to understand the needs of...the experience of users. + Partner with stakeholders and senior leaders across departments to understand needs, identify gaps… more
- Wayfair (Boston, MA)
- Software Engineering Manager , Supplier Advertising Experience Candidates for this position are preferred to be based in Boston, MA and will be expected to comply ... looking for outstanding candidates to join us as full time Software Development Manager . Successful candidates will have led teams that solve complex and broad… more
- Wayfair (Boston, MA)
- …customers to create a home they love. The newly launched Wayfair Rewards program is an essential part of this mission, offering customers meaningful benefits that ... of loyalty at Wayfair! Wayfair is seeking a results-driven and innovative Manager to develop, analyze, and evolve loyalty engagement strategies that enhance our… more
- Cengage Group (Boston, MA)
- …. **What you'll do here:** We are seeking an experienced and dynamic ** Senior Product Marketing Manager , SaaS Product** who will gather, analyze, and ... and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these… more