- CareFirst (Owings Mills, MD)
- …incident , such as service owners, technical experts, vendors, customers, and senior management. The MIM coordinates the incident response, communication, ... maintained and up to date, including Incident chronology, post major incident reviews, and problem management intake. Implements improvements and strategies… more
- CareFirst (Owings Mills, MD)
- …Facilitate and coordinate the necessary IT response to system problems. Provide event management and problem management support to service owners and ... serves as the centralized focal point for observability and event management at CareFirst. Event Monitoring Engineers...in incident review meetings, participate in active incident and problem management activities, routinely follow… more
- System One (Woodlawn, MD)
- …including latent semantic indexing (LSI), entity identification and tagging, complex event processing (CEP), and the application of analysis algorithms on ... cyber security data collection tools, cyber security information and event management (SIEM) technology supports threat detection, compliance, and security… more
- SitusAMC (Annapolis, MD)
- …Management team + Using company ticketing software to record, track and document problem solving process + Apply company approved diagnostic utilities to aid in ... troubleshooting + Access FAQ resources on the Internet/Intranet to aid in problem resolution + Perform trouble resolution fixes remotely or in person, including… more
- CareFirst (Baltimore, MD)
- …vendors in the realization of platform solutions strategy. + Participates/supports incident management and problem resolution, capacity planning/management and ... improvement, technical disaster recovery planning support and operational system hardening. This senior leadership role is expected to be proficient in cloud &… more