- TEKsystems (Harrisburg, PA)
- Call Center -Customer Support Specialist (Onsite) TEKsystems is currently partnering with a local leader in transit technology, to hire onto their call ... and celebrations also occur as well bringing food trucks Qualifications: + Call Center Experience OR 6+ months Customer Service Skills + Proficient Data Entry… more
- Vaco (Harrisburg, PA)
- …Firm in 2020. For more information, visit pivotpointconsulting.com. **Description:** The Level 1 Call Center Agent will be responsible to support customers ... from our 24x7 call center . This person must provide exceptional call center support. Customer Service and Communication skills are a must and critical to… more
- Penn State Health (Hershey, PA)
- …Ability to respond calmly in emergencies required. **PREFERRED QUALIFICATIONS:** Previous call center experience preferred. Previous experience in a medical ... **Penn State Health - Milton S. Hershey Medical Center ** **Location** : US:PA:Hershey **Work Type** : Full Time **FTE** : 1.00 **Shift** : Evening **Hours** : 3:00p… more
- Cayuse Holdings (Harrisburg, PA)
- …System. + Customer service experience and strong focus on customer satisfaction. + Call center experience. + Experience in a technology support organization + ... and accelerated time to market. **Primary Focus** The Service Desk Agent provides customer service solutions within service level agreements using company… more
- Humana (Harrisburg, PA)
- …South Dakota. Connectivity requirements are detailed below. **Preferred Qualifications** + Prior call center experience + Prior Medicare Product Sales experience ... + Prior Sales (any industry) experience + In addition to English, proficiency in additional languages; ability to read, write, and speak without limitations or assistance. **Additional Information** + Any Humana associate who speaks with a member in a language… more
- Navient (Harrisburg, PA)
- …smooth transitions to newer platforms. **About You:** + 6+ years experience managing contact center software in a call center environment. + Proven ... + Identifying opportunities for process automation through technology to streamline contact center workflows, improve agent efficiency, and enable customers to… more
- Humana (Harrisburg, PA)
- …first** With management direction the Workforce Management Professional 2 will focus on call center efficiency and resource utilization for our multi-channel ... call center operations. Analyze forecast, manage data, real-time operations and...schedules that balance the needs of the business and agent preferences. Ensure appropriate scheduling of meetings, training, PTO,… more
- Marriott (Harrisburg, PA)
- … Call Management Systems, Session Manager, Communications Manager, Interaction Center , Workforce Optimization, One-X Agent and Central Management, System ... consumers. This includes but is not limited to the Avaya Call Center Technologies platform, Nice/Incontact CCaaS Platform, Voice Mail, Oracle SBC's (formally… more
- CVS Health (Harrisburg, PA)
- …care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just ... to grow and expand our footprint each year. This position is broker/ agent service centric, addressing compensation inquiries and processing critical data. It… more
- Penn State Health (Hershey, PA)
- **Penn State Health** - **Hershey Medical Center ** **Location:** US:PA:Hershey **Work Type:** Full Time **FTE:** 1.00 **Shift:** Varied **Hours:** 8 hours per day / ... staff/professional development expertise as an educator, consultant, facilitator, change agent and leader. This occurs through developing, planning, implementing and… more
- Penn State Health (Hershey, PA)
- **Penn State Health - Milton S. Hershey Medical Center ** **Location** : US:PA: Hershey **Work Type** : Full Time **FTE** : 1.00 **Shift** : Day **Hours** : 8-Hour ... **Recruiter Contact:** Denisse Rosado at ###@pennstatehealth.psu.edu Penn State Hershey Medical Center is Central Pennsylvania's only Academic Medical Center ,… more
- Verint Systems, Inc. (Harrisburg, PA)
- …+ Voice of Customer/CX experience with multiple types of visitor touchpoints (website, call center , physical store, etc.) + Experience with analytics tools such ... Duties and Essential Responsibilities:** + Create insights (CXSA, Hybrid, Scorecard, Agent Level Reporting, Dashboards, adhoc) which as requested by customers and… more
- Vista Outdoor (Harrisburg, PA)
- …medium sized infrastructure project. **You might also have:** + Experience with: call center technologies, Microsoft Teams, Server Administration + Cisco ... able to collaborate with varying levels of technical understanding. You must be a change agent who is able to adapt in a very fast paced ever changing environment.… more