- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Extensive experience with quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Graham Packaging Company (York, PA)
- …improvement and awareness. As a member of the Plant's management team the Quality Assurance Manager also has shared responsibility for overall Plant operations, ... customer audit requirements). + Work as required with Engineering, Sales, and Customer Service in completing the above responsibilities. + Work with suppliers… more
- Graham Packaging Company (York, PA)
- …activities of the plant quality staff based on the direction of the Quality Assurance Manager. + Monitors and provides feedback on the compliance of ... inspection devices. + Communicates on a regular basis any customer issues and overall plant quality performance...deadlines, while maintaining a positive attitude and providing exemplary customer service . + Ability to work independently… more
- Graham Packaging Company (York, PA)
- …Assist in break relieves and helps out in production area when needed. + Keep Quality Assurance inspection areas clean. + Communicate about quality with ... customer . Train new personnel on the importance of quality and on various plant quality systems...deadlines, while maintaining a positive attitude and providing exemplary customer service . + Ability to work independently… more
- Cardinal Health (Harrisburg, PA)
- …experience, preferred. + Adverse Event reporting experience strongly preferred. + Strong customer service / quality background experience. + Excellent verbal ... industry regulations. Tracks and reports any trends from the customer experience that can be improved or celebrated. +...prioritization and leadership skills. + High regard for superior quality of service . + Ability to prioritize… more
- CVS Health (Middletown, PA)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...differentiate CVS from competitors **Primary** **Job Duties & Responsibilities:** ** Customer Service ** + Greet each customer… more
- CenterWell (Harrisburg, PA)
- …The Care Delivery Call Quality Professional is responsible for conducting quality assurance reviews of service recovery interactions, resolving escalated ... are maintained while working independently. **Role Responsibilities:** + Maintain Quality Assurance scorecard + Align with Training...customer service role + Telephonic Sales, service recovery and/or call quality auditing experience… more
- CVS Health (Middletown, PA)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- City Wide Facility Solutions (Camp Hill, PA)
- …priorities and collaborating on solving problems. + Review scope of work and ensure quality assurance per account to retain existing business and gain new ... standards and company guidelines and discharge if not meeting service level agreement. + Manage inspections, customer ...meeting service level agreement. + Manage inspections, customer complaints, customer requests, new client starts,… more
- Dairy Farmers of America (Lebanon, PA)
- …**JOB SUMMARY** Swiss Premium Dairy has an immediate job opening for a quality assurance technician to perform microbiological and chemical testing of finished ... raw materials and associated items, while adhering to food safety and quality system requirements by committing to meet all pertinent regulatory, customer… more
- Datavant (Harrisburg, PA)
- …will:** + Answer and conduct business on the telephone while maintaining excellent Customer Service . This includes: 100% + Answering release of information ... and procedures accordingly. + Meet and maintain the department's productivity and quality assurance expectations. + Responsible for following all company… more
- Siemens (Mechanicsburg, PA)
- …development of a master schedule to deliver service for all customers in the service area and lead quality assurance activities that will support ... Service Manager, ensuring the financial performance of our service agreements and customer satisfaction are critical to our success. You'll be working… more
- Intertek (York, PA)
- … assurance , testing, inspection and consulting services are the risk management and quality assurance partner you need to ensure the reliability, safety and ... Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide. Our...more. ESSENTIAL JOB DUTIES AND RESPONSIBLITIES + Provide exceptional customer service + Review and thoroughly understand… more
- Highmark Health (Harrisburg, PA)
- …care and service to members and provide recommendations to internal customer supporting quality improvement programs. Train dental office staff and providers ... interchange and electronic funds transfer. Collaborate with sales and customer service to respond to client/broker/member inquiries...on all updates to quality assurance guidelines, with state and local… more
- UPMC (Harrisburg, PA)
- …and performance of food service associates to maintain food safety, food quality , and customer satisfaction in the varied Food and Nutrition operations. ... of inventory and cash revenues. + Conduct and document service recovery on all customer complaints as...+ Supervise services according to department standards and complete quality control and quality assurance … more
- Intertek (York, PA)
- … assurance , testing, inspection and consulting services are the risk management and quality assurance partner you need to ensure the reliability, safety and ... go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide. Our Purpose: Bringing quality… more
- Intertek (York, PA)
- …testing, inspection, and certification services and building science solutions to deliver Total Quality Assurance to the built environment. The team offers the ... follow directions and work with minimal supervision + Excellent customer service skills + Strong communication skills...computer skills using Word and Excel + Familiarity with Quality Assurance policies and procedures which relate… more
- Compass Group, North America (Lebanon, PA)
- …repair parts, working within established budget parameters + Conducts and compiles Quality Assurance records and reports necessary for compliance with ... certification (CRES) in these different modalities + Good communication and strong customer service skills + Ability and willingness to serve "on-call" duty as… more
- Intertek (Harrisburg, PA)
- …go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide. Our Purpose: Bringing quality ... Assured Intertek is a world leader in the Quality Assurance market, with a proven, high-...quality business model and a global network of customer -focused operations and highly engaged subject matter experts. With… more