- Robert Half Technology (Woburn, MA)
- Description We are looking for a Senior Help Desk Analyst to join our team in Woburn, Massachusetts, and provide exceptional IT support to our organization. ... issues and improve operational efficiency. * Train and mentor entry-level help desk staff, fostering skill development and knowledge sharing. * Prepare reports… more
- Robert Half Technology (Woburn, MA)
- …Bachelor's degree required Must be a US citizen or permanent resident. Must be self-motivated and a self-starter. 2+ years of experience in an information technology ... role or related discipline required 2+ years of experience in a support or service role, actively interacting with customers on a regular basis required 2+ years of experience with maintenance and repair of computer hardware required 1+ year of project… more
- Robert Half Technology (Needham, MA)
- …We are seeking a highly motivated and skilled IT professional with Level 2/3 support experience to join our Systems Support team. The ideal candidate will manage ... escalated technical issues, provide white-glove support to executives, and ensure smooth IT operations across the organization. This role entails a mix of technical expertise, customer service, and team collaboration. Key Responsibilities: + Escalation… more
- Parker Hannifin Corporation (Woburn, MA)
- …or problems by identifying, researching, and resolving technical problems. The Senior IT analyst will help support a variety of IT processes and manufacturing ... Digital & IT Senior Analyst Location : Woburn, MA, United States Job...incidents and requests in coordination with global IT service desk , utilizing ITIL foundational principles. + This role is… more
- Robert Half Technology (Marlborough, MA)
- …issues, providing timely fixes, workarounds, and solutions. * Manage and respond to help desk tickets, documenting actions taken and ensuring resolution in line ... Description We are looking for an experienced Desktop Support Analyst to join our team on a contract basis in Marlborough, Massachusetts. In this role, you will… more
- Tufts Medicine (Burlington, MA)
- …on call support rotation, troubleshooting and resolving system issues escalated by the Help Desk . 17. Collaborate with vendor support personnel to research and ... resolve vendor product issues. 18. Participate in vendor user groups and online listservs, and review contents of vendor updates, to ensure optimization of the capabilities of the assigned applications. 19. Participate in cross-training, as a trainer and a… more
- Tufts Medicine (Burlington, MA)
- …most skilled level of response. Troubleshoot and resolve system issues escalated by the Help Desk . 20. Collaborate with vendor support personnel to research and ... resolve vendor product issues. 21. Participate in vendor user groups and online listservs, and review contents of vendor updates, to ensure optimization of the capabilities of the assigned applications. 22. Participate in cross-training, as a trainer and a… more