- City of New York (New York, NY)
- …/ Quality Assurance Specialist to join its Quality Assurance Unit, reporting to the Assistant Director, QA Unit. Responsibilities shall include, but ... For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp or on its...not be limited to: - Under direction of the Assistant Director, work with Licensing units and other DCWP… more
- City of New York (New York, NY)
- …comments and concerns, as well as actions taken. - Collaborate with the Quality Assurance team to identify training needs and improve customer satisfaction. ... as continuously improving the customer satisfaction. The Customer Service Assistant may also become involved in quality ...Assistant will: - Review customer inquiries submitted via 311 call centers and IDNYC website, and respond in… more