- Insight Global (Cary, NC)
- Job Description The Service Desk Analyst is responsible for resolving IT service requests and incidents reported by end users within the organization, ... * Tier 2 Support: o Resolve application-related bugs and fixes. o Execute service and enhancement requests. o Support problem management and root cause analysis. We… more
- GovCIO (Raleigh, NC)
- **Overview** GovCIO is seeking a Help Desk Analyst to support the Identity and Access Management (IAM) Program with the Department of Veterans Affairs (VA). The ... Help Desk Analyst supports the IAM Operations and...Help Desk Analyst supports the IAM Operations and Maintenance team by... training documentation that is released to the Enterprise Service Desk (ESD)/Help Desk staff… more
- Koniag Government Services (Durham, NC)
- …the KPI/Scorecard application. + Automate workflows and integrate new features to improve help desk service delivery. + Analyze help desk performance using ... Services, a Koniag Government Services company **,** is seeking a Senior IT Analyst to support TGS and our government customer in Durham, NC. This position… more
- Humana (Raleigh, NC)
- …channels such as the Security Incident email ( ###@humana.com ) and the IT Service Desk . **CASB (Cloud Access Security Broker) Responsibilities:** + Utilize CASB ... and help us put health first** The Senior Data Protection Security Investigations Analyst conducts level two triage of insider threat events including analysis of… more
- ASM Research, An Accenture Federal Services Company (Raleigh, NC)
- …Experience with project administration and meeting multiple deadlines + Experience in customer service quality and/or help desk + Strong organization and time ... of the quality monitoring program and quality assurance escalations for Service Delivery/Contact Centers. Creates, reviews, and finalizes quality documentation and… more
- Evolent (Raleigh, NC)
- …solver + Basic knowledge of web development + Familiarity with JIRA Service Desk ticketing system/Confluence experience, Microsoft Azure - Application Insights ... Be Doing:** Evolent is seeking a dedicated Application Support Analyst to join our team. In this role, you...databases, SQL, XML, EDI/x12 transactions is preferred + Customer service experience is preferred To ensure a secure hiring… more
- ENFRA (Durham, NC)
- …leveraging emerging technologies ensures that we remain at the forefront of the Energy-as-a- Service sector. We believe in growth not just for our business, but for ... continued success. **Overview** The IS Technical Services Building Systems Analyst II (BSA II) is highly skilled member of...on-site environments * Prolonged periods of sitting at a desk and working on a computer. * Ascending and… more
- Public Consulting Group (Raleigh, NC)
- …To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. The agent will ... the use of data-driven problem solving and case management. Our service professionals partner with internal and external stakeholders including clients, client… more
- TEKsystems (Raleigh, NC)
- …providers, resolving escalated issues, clarifying technical workflows, and enforcing service delivery standards. * Sustain provider network integrity through prompt ... resolution of service inquiries and enforcement of performance expectations. * Lead...enrollment in services * Coordinates with Technical Support Help Desk to provide timely resolution to issues/inquiries. 20% -… more