- Point32Health (Canton, MA)
- …direction of the Director, Customer Experience (CX), the CX Measurement & Improvement Program Manager is directly responsible for leading two heavily ... internal colleagues, working with external vendors or stakeholders and ensure year-over-year customer experience improvement . Using a research-based and… more
- Point32Health (Canton, MA)
- …the healthcare industry or consulting industry + Project/program management, customer experience measurement & improvement , and business plan development ... and strategic improvement plans that execute against improvement opportunities. The Customer Experience ...plans that execute against improvement opportunities. The Customer Experience Manager manages multiple data-driven … more
- Lumen (Providence, RI)
- …a Candidate** + 7+ years of working experience in relevant B2B marketing, customer experience field + Bachelor's degree in marketing, business, or a related ... and execute a plan to automate supporting processes and measurement tools + Build deep relationships and drive alignment...Creative thinking and a passion for innovation in Marketing, Customer Experience and Program strategies to drive… more
- CVS Health (Woonsocket, RI)
- …that inform strategies and uncover areas of opportunity to improve the customer experience . **Optimize:** + Develop, refine, and implement web optimization ... Sound like you? Read on. The Senior Manager, Digital Experience is a strategic leader who uses data and...the Adobe tech stack, tools, and technologies to tailor customer experiences. **Insights and Measurement :** + Develop… more
- CVS Health (Cumberland, RI)
- …maintain accurate HR reporting and metrics to track performance and identify areas for improvement . ** Customer Service:** Ensure a high level of customer ... metrics to measure performance and identify trends / areas for continuous improvement . **Project Management:** Experience managing Human Resources HR projects… more
- Sunrise Senior Living (Norwood, MA)
- … engagement. + Lead the development and regular review of the engagement improvement plan. + Resolve customer concerns effectively through consistent use of ... Set high goals for personal and group accomplishment, use measurement methods to monitor progress toward goals, and work...and leading a team through change + Previous sales experience preferred, including building customer relationships, and… more
- Saint-Gobain (Norwood, MA)
- …Flow functions such that the Plants' Objectives for Shipping/Inventory Accuracy and Customer Fulfillment Rates are being achieved using the SAP Platform. Perform a ... customers + Collaborates with others in Logistics Department to continually improve Customer Service key measurements - On Time and In-Full (OTIF) Measurement… more
- Middlesex Savings (Westborough, MA)
- …process improvement ideas with the management team. + Protects customer information by following department security guidelines and procedures. + Complies with ... call center related statistics, including but not limited to measurement of calls handled, not ready time and wrap-up...**Requirements** Education + High School Diploma is required Work Experience + 6-12 months customer service preferably… more
- Teleflex (Mansfield, MA)
- …manufacturers. We set ourselves apart with deep expertise, decades of experience , a dedication to design for manufacturability, and extensive, in-house capabilities, ... documentation * Daily production support * Participate in continuous improvement projects Specific responsibilities include: * Incoming, in-process, and final… more
- Amazon (Westborough, MA)
- …and fun. Amazon Robotics empowers a smarter, faster, more consistent customer experience through automation. Amazon Robotics automates fulfillment center ... in requirements development for new product development. * Identify continuous improvement opportunities and drive team continuous improvement initiatives. *… more
- Meta (Providence, RI)
- …Qualifications:** Minimum Qualifications: 11. 5+ years of experience in developer support, customer support, customer experience , or similar roles. 12. ... ecosystem to ensure best-in-class developer support services. You will have extensive experience building effective and efficient developer or customer support… more
- Meta (Providence, RI)
- …Qualifications:** Minimum Qualifications: 11. 5+ years of experience in developer support, customer support, customer experience , or similar roles. 12. ... ecosystem to ensure best-in-class developer support services. You will have extensive experience building effective and efficient developer or customer support… more
- RTX Corporation (Marlborough, MA)
- …fixed price and cost re-determinable development programs. + Develop program Performance Measurement Baseline (PMB) for earned value / project management purposes + ... Leadership Team (PLT) or corrective action implementation. + Interaction with external customer , including the preparation, submission, and review of customer … more
- Datavant (Providence, RI)
- …analytics features. + Stay informed on industry benchmarks, regulatory needs, and customer pain points to drive a differentiated analytics roadmap. **Execution & ... Work closely with internal stakeholders (eg, Operations, Clinical, Engineering, and Customer Success) to ensure that analytics deliver real-time visibility and… more
- Amazon (Westborough, MA)
- …Experience with human performance measurement or Human-System Engineering - Experience planning and executing effective customer research, solo, or in ... rewarding, fulfilling, and fun. The Amazon Robotics UX team drives the user experience for our portfolio of robotics platforms and operations management tools as we… more
- Citizens (Westwood, MA)
- Description At Citizens, we're more than a bank and here you'll experience new things, create new opportunities, think beyond your role, and make an impact! In this ... and UDAAP risk. You will provide and direct complex analysis on product and customer strategies to establish risk thresholds. While in this role, you will be… more
- BJs Wholesale Club (Marlborough, MA)
- …technologies associated with the product to identify and act on continuous improvement opportunities Requirements: + Proven product management experience in ... and set measures of success + Conduct market and/or customer research to understanding leading practices, what good looks...fields + Strong data analysis and decision-making skills + Experience taking products from concept to launch + … more
- Meta (Providence, RI)
- …cross-functional strategic initiatives from problem framing and modeling through execution and measurement . 2. Manage and develop a small team focused on strategic ... partners. 5. Identify opportunities to innovate and support continuous improvement across network build programs. 6. Develop executive-level communications,… more
- BJs Wholesale Club (Marlborough, MA)
- …projects or a program, and manage overall program budget, business case, and measurement of value delivered on an ongoing basis. + Provide program management ... including establishing documentation requirements for compliance, and driving continuous improvement of program performance. + Lead discovery activities with… more