- Chewy (Boston, MA)
- **Opportunity:** Chewy is seeking a **Senior Program Manager , Voice of the Customer ** to lead and drive one of our VoC program verticals. This role is ... responsible for improving the ** customer experience ** through strategic partnerships, structured program management, escalation handling, and executive… more
- Amazon (Boston, MA)
- Description We're seeking aTechnical Program Manager to join our Amazon Web Services Generative and Agentic AI professional services team. This strategic role ... span delivery, product, and GTM teams to improve overall customer experience * Influence product roadmaps based...Basic Qualifications - 5+ years of technical product or program management experience - 7+ years of… more
- Amazon (Boston, MA)
- …and changing environment. To support the evolution of the AWS customer experience and/or Customer Solutions Manager discipline, you are expected to ... Education space by paving the way for innovation through customer advocacy? Do you have the program ...'s mission? Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to come join… more
- Acosta Group (Boston, MA)
- …Paid Time Off (PTO) program **Description and Requirements** Position Title: Senior Customer Manager - KEN'S For Human Resources Use: Job Code: 100459 ... **Senior Customer Manager - KEN'S** **General Information**...Degree Bachelor of Science Degree Other (Or Equivalent Work Experience ) Experience Requirement: A minimum of five… more
- CVS Health (Wellesley, MA)
- …and more compassionate. And we do it all with heart, each and every day. Our Customer Experience Center of Excellence is at the heart of our customer ... and data sources (new custom research, ongoing brand tracking research, customer experience tracking and measurement channels, syndicated research, etc.),… more
- Celestica (Boston, MA)
- … Business Unit General Manager 2 leads a team of multiple Global Customer Business Unit Directors, Global Program Managers, and Commercial Managers to manage ... must deal with complex and controversial negotiations, problem resolution, and project/ program implementations all while doing this in an ever changing competitive… more
- Amazon (Boston, MA)
- …thought leadership, business case development, realizing customer benefits, and successful program completion experience - 7+ years of customer -facing ... more agile, and innovate faster. AWS is seeking a Customer Solutions Manager (CSM) to help customers...want you to be passionate about delivering a great customer experience , and contributing to a team… more
- Celestica (Boston, MA)
- …team of one or more global program managers or directors for a large strategic customer , or customer group. The Global Accounts General Manager 1 has the ... and execution. + Coordinates & hosts regular (as needed) program tracking or business meetings with the customer...within the local existing Health and Safety guidelines **Typical Experience ** + Twelve plus years of relevant experience… more
- Neotech (Westborough, MA)
- Summary: The Sr. Program Manager is the voice of the customer and leader of the Customer Focus Team (CFT). The PM is accountable for NEOTech's ... the customer and the achievement of NEOTech's internal financial performance of the customer . The Sr. Program Manager works directly with sales to… more
- American Express (Boston, MA)
- …to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, ... relationship with existing Small Business and Middle Market Card Members. As a Senior Manager on the Digital Customer Growth Team you will lead strategic… more
- allego (Waltham, MA)
- As an Allego Customer Success Implementation Manager , you will be at the forefront of our customer journey, playing a pivotal role in ensuring the successful ... platform for new customers. You are a seasoned project manager with a strong customer -centric mindset and...and best practices based on lessons learned and evolving customer needs. Requirements + Proven experience (5+… more
- Confluent (Boston, MA)
- …One team. One Data Streaming Platform. Data Connects Us. **About the Role:** The Strategic Customer Success Manager (SCSM) will play a key role in driving ... duty service members who are enrolled in the Skillbridge program or are looking for a Skillbridge internship only....financial aspects of their business relationship with Confluent + Experience with the sales discovery process and customer… more
- Amazon (Boston, MA)
- …members of the rapidly growing Customer Success COE. As the Partner Customer Success Development Manager , you will lead on content creation, including ... technology services - MBA or advanced degree - Understanding of enterprise customer success delivery models - Experience building partner enablement programs… more
- Pegasystems (Boston, MA)
- …teams globally to deliver next-generation solutions that redefine what's possible in customer experience . **Picture Yourself at Pega:** Step into the future ... Senior Manager of Specialist Solutions Consulting - Customer...**What You've Accomplished:** + 10+ years of progressively responsible experience in customer service solutions, with at… more
- Quadient (Boston, MA)
- …business connections through digital and physical channels. **About the Role** As a ** Customer Success Manager (CSM)** at Quadient, you will play a key ... post-sale role, ensuring customers experience the full value of our solutions. You will...work closely with Sales and Professional Services to drive customer adoption, usage, and satisfaction. This position is critical… more
- GovCIO (Boston, MA)
- **Overview** GovCIO is currently hiring for a Lead Program Manager to oversee and guide the execution of a multiple software development program . This ... budgets and financial terms/conditions of contract. Acts as primary customer contact for program activities, leading ...from technical, manufacturing and administrative areas. + The Lead Program Manager (LPM) serves as the overall… more
- Proofpoint (Boston, MA)
- …little or no direction, and above all a passion for ensuring a world class customer experience . **Your day-to- day** + Guide customers through each phase of ... our growing field services team. The mission of the Customer Success Manager is to ensure that...or equivalent + 4 + years of industry leadership experience in a customer success, sales engineer,… more
- Olympus Corporation of the Americas (Westborough, MA)
- …about Life at Olympus (https://www.olympusamerica.com/careers) . **Job Description** The Program Manager will be responsible for managing mid-to-large-scale, ... schedule, resource requirements, risk assessment and project investment analysis/budget. The Program Manager is responsible for both directly and indirectly… more
- Beth Israel Lahey Health (Boston, MA)
- …not just taking a job, you're making a difference in people's lives.** The Program Manager , Research and Administration, is responsible for the creation and ... the BIDMC/BILH Chief Academic Officer and across various research operations functions. The Program Manager will be expected to lead the development of several… more
- Chewy (Boston, MA)
- **Our Opportunity:** Chewy is looking for a **Senior Program Manager - Delivery Experience New Verticals** to join our exciting and fast-paced Supply Chain ... new delivery options. The primary focus of a Senior Program Manager in this role is to...into new markets, new businesses, delivery options, and improve customer experience in existing programs. + Scope… more