- CACI International (Arlington, VA)
- …Acceptable Quality Levels of team performance. + Escalate incidents to advanced help desk (eg, Tier III ) support as appropriate and partner with senior ... and pay system ever deployed!" The CACI Team is looking for a Senior Tier 2 Help Desk Analyst to fill a position in Arlington, VA. The candidate will provide… more
- General Dynamics Information Technology (Fort Meade, MD)
- …to end-users for PC, server, mainframe applications and hardware. + Handles problem that the first- tier of help desk support is unable to resolve. + May ... Secret SCI + Polygraph **Job Family:** SCA **Skills:** Desktop Computers, Help Desk Support,Troubleshooting **Experience:** 7 + years...at Tier I/II. Efficiently escalates incidents to Tier III when required. + Documents incident… more
- ManTech (Washington, DC)
- …opportunities for advancement. Currently, **ManTech** is seeking a motivated, career and customer-oriented ** Help Desk Manager III ** to join our team in ... but are not limited to: ** + Directs the Help Desk Team to meet specific customer...Desk Team members + Monitor problem management and tier escalation procedures to deliver efficient query and complaint… more
- DCCA (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier 2 (Escalation) ... Software Administrator III Location Annapolis Junction, MD Job Code 2195...implementation, troubleshooting and maintenance of IT systems . Provide Tier I ( Help Desk ) problem… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …-II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier - III support as required for advanced ... and deploy complex, IT-enabled, and mission-essential capabilities. Our goal is to help you develop and expand your professional capabilities while working on… more
- Farfield Systems (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... DoD 8570 compliance with Information Assurance Technical (IAT), Level III or higher is required.4. CISSP Certification is required....for implementation, troubleshooting and maintenance of IT systems2. Provide Tier 1 ( Help Desk ) problem… more
- ARSIEM (Annapolis Junction, MD)
- …monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 ... degree. + DoD 8570 compliance with Information Assurance Technical (IAT), Level III or higher, is required. + CISSP Certification is required. Clearance Requirement:… more
- Kennedy Krieger Institute (Baltimore, MD)
- …, provide Tier 3 level support for support tickets submitted to the Help Desk . 9. Maintain all systems documentation, statistical and management reports, as ... efficiency, growth and control. This position, in collaboration with the Network Engineer III , takes the lead on monitoring and resolving issues as they arise within… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …articles, documentation, and work instructions used by the Malware, server, desktop teams, Tier 2/3 Help Desk technicians and remote/deployed units. WHAT ... differentiator. As a Trellix ePO System Administrator you will help ensure today is safe and tomorrow is smarter....protection across multiple air-gapped networks. HOW A SYSTEM ADMINISTRATOR III WILL MAKE AN IMPACT * Installing and configuring… more
- CACI International (Annapolis Junction, MD)
- …lower level employees + Provides advice, guidance, and direction to other technical help desk technicians with complicated user questions or requests + Interacts ... to complicated user questions + Escalate complex system questions to Tier II & III Support and appropriate Government stakeholders + Escalate complex issues… more