- UKG (Ultimate Kronos Group) (Lowell, MA)
- …providing customer escalation management support to Customer Experience teams. The Escalation Manager will act as a liaison and coordinate internal efforts ... issues that have a significant impact on our customer's business. The Escalation Manager will also be responsible for monitoring dashboards and metrics for… more
- ZOLL Medical Corporation (Chelmsford, MA)
- …incident management and owning a Continuous Service Improvement plan + Serve as an escalation point and incident manager . + Coordinating actions of others as ... suffering from serious cardiopulmonary and respiratory conditions. Job Summary The ITSM Manager is responsible for the ownership and management of IT Service… more
- Cengage Group (Manchester, NH)
- …leadership team. + Handle escalated customer issues (first point of contact in the " manager request" escalation path). + Assist the documentation team to audit ... customer public-facing information to ensure accuracy. + Coordinate with the Documentation & Training Team to provide training to new hires as needed. + Maintain positive working relationships with outside departments. + Perform the duties of a CTS agent when… more
- Parker Hannifin Corporation (Hollis, NH)
- Materials Manager Location : HOLLIS, NH, United States Job Family : Supply Chain/Logistics Job Type : Regular Posted : Mar 18, 2025 Job ID : 55714 Back to Search ... Now > Save JobJob Saved Position Summary The Materials Manager is responsible for optimizing supply to achieve customer...executed to ensure materials availability. Act as the first escalation point for supplier performance issues. + Ensure the… more
- Corning Incorporated (Tewksbury, MA)
- Division Data & Analytics Transformation Manager **Date:** Jun 6, 2025 **Location:** Corning, NY, US, 14831Tewksbury, MA, US, 01876Keller, TX, US, 76248Charlotte, ... Optics is seeking a visionary and execution-focused Division Data and Analytics Manager to lead data strategy, analytics delivery, and governance practices across… more
- Bristol Myers Squibb (Devens, MA)
- …in their personal lives. Read more: careers.bms.com/working-with-us . The **Senior Manager , Project Management** will manage and/or support the aspects of ... hands-on project management experience in the Pharma/Biotech regulated environments, the Project Manager is expected to manage this critical initiative in support of… more
- State of Massachusetts (Tewksbury, MA)
- …Health (DMH), Tewksbury Hospital is seeking a highly motivated and experienced Nurse Manager to work with resilient patients navigating their journey on the road to ... * Practice's principles of CARE utilizing early intervention and de- escalation techniques to intervene in escalating situations, utilizing controlled takedown… more
- Amazon (North Reading, MA)
- …over the next 3 - 5 years. Our Finance team is currently seeking a Finance Manager with a proven ability to work within a dynamic environment and partner with senior ... and able to work effectively autonomously. Key job responsibilities As a Finance Manager , you will collaborate directly with key business stakeholders to advise on… more
- Farmer Brothers (North Billerica, MA)
- The **Area Route Manager (ARM)** is responsible for overseeing a team of Route Sales Representatives and Route Sales Associates, in an assigned market. Primary ... discuss any customer issues, and provide updates on priorities. + Provide escalation to resolve customer's issues quickly and drive customer satisfaction. + Adhere… more
- WATTS (North Andover, MA)
- …reputation - and we have a dynamic future ahead. As the Global Commodity Manager for casting & machining, you will develop and execute strategic sourcing strategies ... our teams (Engineering, Product Management) and external suppliers. + Provide escalation support for site purchasing managers and improve supplier performance… more
- Amazon (North Reading, MA)
- …last mile) and internal teams. We are seeking a seasoned technical product manager to own the technical roadmap for workcell onboarding and management product suite. ... Sr. PM-T, you will lead high-impact projects, anticipate bottlenecks, provide escalation management, make trade-offs, and balance the business needs versus technical… more
- Amazon (North Reading, MA)
- …fulfill orders with unmatched accuracy. The Business Strategy and Concepts (BSC) Finance Manager is a pivotal role responsible for strategic support within the FTR ... incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience - 6+ years of solving complex business challenges… more
- Comcast (Manchester, NH)
- …products, as appropriate. + Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise. + Manage the cultivation, ... execution and delivery of sales and services to local and Regional accounts in the Enterprise and mid-market segment. + Collaborate with Sales, Finance and Operations leadership to develop specific account management plans to meet assigned accounts needs and… more
- Target (Wilmington, MA)
- …for AP team leaders in your district/market + Lead investigative and verbal de- escalation classroom trainings; facilitate other trainings as needed for your AP team, ... store or district + Maintain all required training + Manage the identification and resolution of internal investigations; complete internal interviews for your store and nearby stores at the discretion of your leader + Anticipate and identify theft and… more
- Amazon (North Reading, MA)
- …and business stakeholders. * Identify, assess and mitigate risks, provide escalation management, anticipate and make tradeoffs balancing the business needs versus ... constraints. A day in the life Amazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment,… more
- Amazon (North Reading, MA)
- …shipping, inventory control, cost, and all related SLAs, KPIs, CIs. * Escalation point for NA Distribution team * Responsible for quality, performance, and ... capacity of contract logistics providers. * Support business cases for new distribution strategies. * Thought leader for cost efficiencies and frugality initiatives. * Drive operational excellence by developing and improving KPIs and SLAs. * Manage daily plan… more
- Leonardo DRS, Inc. (Fitchburg, MA)
- …monitoring and management of supply and constraints, status reporting and escalation , supplier engagement and the relentless pursuit of operation excellence and ... continuous improvement. **Job Responsibilities** Manage and direct the daily execution of contract requirements to assure that cost, schedules and performance goals are met. May lead or support all meetings and the integrated product and/or project team… more
- Amazon (North Reading, MA)
- …large-scale Engineering and/or Manufacturing operations. As a Sr. Technical Program Manager , you will anticipate bottlenecks, provide escalation management, ... operations at Amazon Robotics. We are looking for a Technical Program Manager to solve innovative problems via business process and technology innovations. The… more
- Celestica (Merrimack, NH)
- …insightful solutions to increase WIN Rates. When required, the Sales Operations Manager may facilitate processes related to sales and business development for the ... the following: + Booking's governance and focal point for escalation / validation / signoff of Bookings Results and...+ Support Growth Review governance and focal point for escalation / validation + Support completion of the Growth… more
- Tufts Medicine (Burlington, MA)
- …Quality and Physician advisors and leaders. The Director oversees the manager and clinical documentation specialists (CDSs) in planning, implementing improvements, ... movement towards correct principal diagnoses, and CMI Provides strategic oversight of manager (s) and CDSs, helps develop a collaborative team, and manages multiple… more