- GAP Solutions Inc (Boise, ID)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... overall execution and oversight of the HSI Tip Line Call Center contract. The DPM serves as the alternate...contract personnel. + Assist in implementing and maintaining the Quality Control Plan (QCP) and performance metrics. + Monitor… more
- GAP Solutions Inc (Boise, ID)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... reports of criminal or suspicious activity. Jr. CSRs serve as frontline call handlers, responsible for responding to calls and web tips, recording information… more
- GAP Solutions Inc (Boise, ID)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... and performance issues related to the HSI Tip Line Call Center contract. The PM is responsible for ensuring...and other government stakeholders. + Develop, implement, and monitor Quality Control Plans (QCP) and performance metrics. + Coordinate… more
- Orthopedic Physical Therapy Institute (Coeur D Alene, ID)
- …benefits prior to their initial evaluation Give new patients a reminder call the day before their appointments Maintain dependable and consistent communication with ... parties. Record all referral sources for all new patients. Call current patients who are not scheduled and track...Work Environment: Orthopedic Physical Therapy Institute operates in a professional office environment. Days and hours of work are… more
- Micron Technology, Inc. (Boise, ID)
- …safety programs and procedures to ensure personnel and plant-wide compliance with air quality regulations. You will conduct EHS audits to assess the level of ... implement vital programs that fulfill federal, state, and local air quality regulations while interpreting regulations for applicability and developing compliance… more
- Micron Technology, Inc. (Boise, ID)
- …world to learn, communicate and advance faster than ever. Work with Global Quality to review new product specifications to identify potential issues. Develop tester ... in less time. Work with Product Engineering & Global Quality to analyze the data generated by our reliability...opportunities to provide optimizations for Qual Operations teams. Provide on- call support for Qual Operations issues to maintain 24x7… more
- Humana (Boise, ID)
- …uniquely positioned to put those customers at the center of everything it does. Call Quality Professionals (CQP2) provide information that will assist in the ... Team (CST). Prior to supporting agents, CQP2 complete Medicare Certification, Call Quality Certification, and technology training (Mattersight, MARx, Genesys,… more
- Mass Markets (ID)
- …department when necessary. + Meet or exceed performance metrics including call quality , response time, and customer satisfaction. CANDIDATE QUALIFICATIONS ... established ourselves as a trusted partner in the industry. We are hiring Remote Call Center Representatives to join our customer support team. This role is perfect… more
- Stantec (Boise, ID)
- Grounded in safety, quality , and ethics, our experts lead their fields with dedication, a creative spirit, and a vision for growth. We draw from more than 20 ... insurance, short-term/long-term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage and paid family leave. Regular… more
- ASM Research, An Accenture Federal Services Company (Boise, ID)
- …training for BPO Quality Assurance personnel. + Reviews metrics to ensure call quality standards are being met with respect to timeliness and resolution. ... Responsible for the administration of the quality monitoring program and quality assurance...implementing test scripts for service rehearsal testing. + Maintains professional and technical knowledge in the field by reviewing… more
- Humana (Boise, ID)
- …sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our ... Advancement team is searching for a Senior Strategy Advancement Professional focused on continuous improvement and optimization across omnichannel transformation… more
- BASF (ID)
- **Now hiring! Quality Assurance Technician II** We are looking for a Quality Assurance Technician II to join our Agricultural Solutions team based in Parma, ID. ... value creation for sustainable and efficient agriculture. As a Quality Assurance Technician II, you will execute tests on...repetitive work. + Complete tasks in a timely and professional manner with concrete deadlines. + Be highly motivated… more
- Humana (Boise, ID)
- …of our caring community and help us put health first** The Sales Support Professional 1 provides timely and effective sales administrative support to assist with the ... acquisition or retention of customers. The Sales Support Professional 1 work assignments are often straightforward and of...updates ( Launch my Group (LMG) + Attend Implementation call + Partner with and provide support to brokers… more
- Cardinal Health (Boise, ID)
- …your work shift. Excellent phone and customer service skills with a focus on quality , empathy and first call resolution. + Previous experience working in a ... various communication channels including written communication, verbal communication, fax, call /phone, email, text, web, and other platforms. Place inbound orders… more
- Cardinal Health (Boise, ID)
- …order issues, researching accounts and providing resolutions in a high-volume call center. The Representative II, Customer Service Operations processes orders for ... interest in the speaker + Ability to handle high call volumes consistently throughout the workday that range in...order placement process + Maintain a positive, empathetic, and professional attitude toward customers and co-workers at all times… more
- EFI Global (Boise, ID)
- …and environmental services teams around the world share a dedication to expertise, quality and demonstrating to customers that caring counts(R). Each of our more ... than 700 professional engineers, fire investigators, architects and scientists was selected for their technical proficiency, in-depth industry knowledge and… more
- Carrington (Boise, ID)
- …such as penetration, right party contact rate, abandonment rate, compliance and quality testing. + Perform actions required to maximize production within the dialer ... communicate on a regular basis to business units overall routing and call flow design for inbound/outbound IVRs, campaigns, system and project health, including… more
- EFI Global (Boise, ID)
- …and environmental services teams around the world share a dedication to expertise, quality and demonstrating to customers that caring counts(R). Each of our more ... than 700 professional engineers, fire investigators, architects and scientists was selected...round, you will receive an e-mail notification or phone call from a recruiter to schedule an initial … more
- EFI Global (Boise, ID)
- …and environmental services teams around the world share a dedication to expertise, quality and demonstrating to customers that caring counts(R). Each of our more ... than 700 professional engineers, fire investigators, architects and scientists was selected...losses in the assigned area of responsibility and manages quality control.** **Surveys losses and loss scenes at residential… more
- Conduent (ID)
- …an additional $350 per month after training, by meeting performance metrics ( call quality , attendance, and schedule adherence). + **Career Growth:** ... skills, able to clearly explain complex information and connect with customers in a professional manner. + A calm and composed professional who can navigate… more
