- Coinbase (Springfield, IL)
- …and automation, and optimizing customer support interactions to create an effortless experience. As a CX Technical Program Manager , you will play a ... is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to provide the...or equivalent experience. * 7+ years of experience in technical program management, preferably in consumer facing… more
- Stantec (Chicago, IL)
- …Join us and design your place with Stantec. Your Opportunity The Project Manager is directly responsible for the overall successful execution and delivery of the ... to the Client, according to the contract. The Project Manager represents and is the primary administrator and communications...and oversees project tasks to be performed by other Cx team members. - Manage assigned projects through all… more
- Coinbase (Springfield, IL)
- …we look for in you (ie. job requirements):* * 7+ years of technical program management experience in technology-first environments, with direct engagement in ... across cloud, networking, storage, and compute platforms, driving highly technical and cross-functional outcomes * Partner cross-functionally with engineering,… more
- Deloitte (Chicago, IL)
- …collaborative environment? As the Contact Center Technology Strategy & Modernization Manager you will lead the technology workstream for the transformation, focusing ... solutions, including the migration of an on-premise Cisco platform to a cloud-based Genesys CX platform. The ideal candidate will possess expertise in Genesys CX … more
- Coinbase (Springfield, IL)
- … technical and non- technical leaders with ease via weekly and monthly program updates. * Quickly distill complex technical themes so that an entry level, ... is expected and fully supported. * *Team* - EAA CX Agent Experience organization is a vital part of...*Role* - We would like to add an Engineering Manager to help extend our platform at Coinbase in… more
- Coinbase (Springfield, IL)
- …business impact. *What you'll be doing (ie. job duties): This role combines technical expertise with business impact, whether it's building robust data pipelines or ... of analytics engineers who will work closely with finance, CX , HR, compliance and data science teams. * *Architect...data modeling initiatives: *Architect our core data models. Provide technical leadership while guiding a team of expert modelers,… more
- US Bank (Chicago, IL)
- …alignment, and ensuring organizational readiness to implement. Deep expertise in CX methodologies and exceptional communication and visualization skills to drive ... skills that inspire action and alignment. + Apply advanced CX techniques to identify and solve customer pain points....Comprehensive to expert knowledge of assigned business function & technical skills. The incumbent is an expert in conducting… more
- IDEX (Northbrook, IL)
- …or Headquarters **Position Summary** The EDI Manager is a hands-on technical expert and program owner responsible for leading, executing, and continuously ... chances are, we have something special for you. **EDI Manager ** **Department:** CX Applications (Digital Operations) /...and trading partner onboarding, as well as managing the technical relationship with SPS Commerc **e** , the organization's… more
- Coinbase (Springfield, IL)
- …* Demonstrated technical aptitude (via degree or prior experience in a technical role). * Must have experience in CX , AI/ML, and ideally automation-related ... you'll be doing (ie. job duties): * Group Product Manager (L7) and all of the associated expectations *...becomes a real issue * AI-driven assistive tooling for CX agents (you will not own all agent tooling,… more
- Constellation (Warrenville, IL)
- …with 8 to 10 years of experience in application development + Strong technical background including experience with C#.NET, Angular, CX /UX, REST APIs, Postman, ... the future. In addition to highly competitive salaries, we offer a bonus program , 401(k) with company match, employee stock purchase program ; comprehensive… more
- EPAM Systems (Chicago, IL)
- EPAM is seeking a dynamic and highly skilled **SAP Business Consulting Manager ** to lead our SAP engagements and serve as a trusted advisor to clients on SAP ... expectations and resolving issues alongside account managers + Provide technical expertise in SAP configuration, customization, and integration, ensuring compliance… more
- Coinbase (Springfield, IL)
- …is expected and fully supported. The Compliance team within Customer Experience ( CX ) is responsible for developing and delivering best in class support across ... responsible for executing Compliance controls with adherence to Coinbase's BSA/AML program , transaction monitoring, KYC, CDD, and EDD policies, procedures and… more
- Stantec (Chicago, IL)
- …solutions to general technical problems. - Works in conjunction with Senior Cx Authority to prepare project deliverables per the client's intent and scope of ... your place with Stantec. Your Opportunity The Commissioning Analyst performs basic technical and project management duties under the supervision of a Senior… more
- United Airlines (Chicago, IL)
- …Experience Platforms. This role will need to have the expertise on technical development in Content Management Systems, personalization rules engine, A/B Testing, ... 360 Profile Integrations, Web Applications & Cloud platforms. + Lead technical design, development, execution, and delivery of artifacts/code involving Content… more
- GovCIO (Springfield, IL)
- …integration. + Write QA notebook(s) for all engineering work to be checked by CX Insights QA personnel, aligned with published policy. + Align engineering work with ... + Documentation for Data Products + Assist in reducing technical debt related to the items listed above. +...Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on +… more
- CVS Health (Springfield, IL)
- …future products based on consumer insights, research, business goals, and Customer Experience ( CX ) needs. + Play a crucial role in analyzing and translating business ... needs into high quality business and technical system requirements. + Coordinate with business teams and...principles and methodologies** . + Proven experience in refining program backlogs in collaboration with scrum teams, framing clear… more
- Amazon (Chicago, IL)
- …testing. You will own your projects' successes where you Deep Dived to resolve technical issues and had Bias for Action to address schedule impacts and coordination ... You will be sharing your lessons learned leading towards team growth and program improvements. You will get the opportunity to provide multi-discipline input into… more
- CIBC (Chicago, IL)
- …opportunities and refer potential sales to appropriate client relationship/cash manager sales managers. Recognize business risk elements of situations being ... and centralized back-office units across Canada). + **You have strong technical skills** with Microsoft Office suite, particularly Excel, Word, and PowerPoint,… more