- Beacon Mobility (Chicago, IL)
- SCR Medical Transportation LLC We are hiring for onsite bi-lingual Call Center Representatives to join our team. Pay for this position is $17.00 for training ... Provide trip status updates in the form of ETA calls. * Ensure that all call center requirements outlined in the PACE contract are met or exceeded, ie * 95+… more
- Health Care Service Corporation (Chicago, IL)
- …development. **Job Summary** This Position Is Responsible For The Full Lifecycle Management of the Call Center Agent Capability and Agent AI Product, ... either using the Careers website or completing the application process, you can call us at ### to request reasonable accommodations. Please note that only **requests… more
- Aspen Dental (Springfield, IL)
- …affordability, transparency, and access. Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our patients to schedule ... to set appointments.Focus on appointment acceptance and customer care to reach individual and call center goals. + Additional duties as assigned by the Call … more
- Sedgwick (Naperville, IL)
- …is required.** **Experience** At least one (1) year of customer service experience; call center experience strongly preferred. **Skills & Knowledge** + Strong ... Work(R) Fortune Best Workplaces in Financial Services & Insurance Licensed Auto Insurance Agent **_Schedule:_** Monday - Friday 9:00 AM - 5:30 PM **Central time (for… more
- Cayuse Holdings (Springfield, IL)
- …System. + Customer service experience and strong focus on customer satisfaction. + Call center experience. + Experience in a technology support organization. + ... **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Civil Services, LLC **_LOCATION_** Remote **_SALARY:_** $15.00-$16.00 **_EMPLOYEE… more
- Cayuse Holdings (Springfield, IL)
- …System. + Customer service experience and strong focus on customer satisfaction. + Call center experience. + Experience in a technology support organization + ... **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services **_LOCATION_** Remote (M-F 8am-5pm EST) **_SALARY:_** $15.00-$17.00… more
- HUB International (Des Plaines, IL)
- …by developing relationships with others. **Responsibilities:** + Successfully work in a call center type of environment. + Process endorsement requests for ... and tackling challenges, this is the right fit for you. The Personal Lines Retention Agent provides a high level of service to our individual clients and helps us… more
- Eligo Energy, LLC (Chicago, IL)
- …for energetic, self-motivated individuals to make an impact as part of a dynamic call center team. We offer competitive hourly compensation with bonus potential. ... Customer Service Representative: As a Customer Service Representative in a call center environment, you will work to support commercial and residential customers… more
- ManpowerGroup (Itasca, IL)
- …Our client, a leader in customer service solutions, is hiring **entry-level Call Center Agents** to support customers during roadside emergencies, insurance ... **Customer Service Agent - Start Your Career with Purpose!** **Location:**...**Hear From the Team** "I started here with no call center experience. Within a year, I… more
- NTT America, Inc. (Chicago, IL)
- …inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Call Center Senior Representative to join our team in CHICAGO, ... center metrics and goals including those for Availability, Call Handling and Quality Assurance. **Preferred Skills** -Continuous vocational training, college… more
- Teleperformance USA (IL)
- …**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** ... **Purpose** **Develop, implement,** **assess** **and improve day-to-day operations of inbound call centers** **in order to** **meet and exceed all aspects of client… more
- AbbVie (North Chicago, IL)
- …for the development of the capacity planning function as a key member of call center team. Create forecasts by drawing on historical, inferred, and driver-based ... Corporate and Divisional Policies and procedures. + Analyzes contact center trends, including call volumes, call...administer the workforce management platform within the ACA contact center . + Oversees contact center agent… more
- Navient (Springfield, IL)
- …smooth transitions to newer platforms. **About You:** + 6+ years experience managing contact center software in a call center environment. + Proven ... + Identifying opportunities for process automation through technology to streamline contact center workflows, improve agent efficiency, and enable customers to… more
- Kyndryl (Springfield, IL)
- …goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive outreach). + ... lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in the Healthcare… more
- Deloitte (Chicago, IL)
- …needs and drive the functional architecture and design of the future-state contact center , including call routing, IVR flows, and omnichannel capabilities. + ... who wants to work in a collaborative environment? As the Contact Center Technology Strategy & Modernization Manager you will lead the technology workstream… more
- Staff Management | SMX (Chicago, IL)
- …Work Location: Chicago Lighthouse, Chicago, IL 60608. Job Types: Call Center , Supervisory, Management, Finance-Accounting. Industry: Miscellaneous. The ... currently searching for a Senior Vice President of Contact Center Operations, based onsite in Chicago, IL, to lead...exceed the client service metrics and goals; + Optimize agent utilization percentages across all centers to maintain service… more
- Rush University Medical Center (Chicago, IL)
- **Job Description** Location: Chicago, Illinois Business Unit: Rush Medical Center Hospital: Rush University Medical Center Department: Access Center Qual & ... (3) years' experience working with EPIC Cadence in a practice or Access Center environment. * Experience within a large hospital or integrated healthcare delivery… more
- Cardinal Health (Springfield, IL)
- …resolving order issues, researching accounts, and providing resolutions in a high-volume call center environment. Strive to enhance customer experience by ... the training is completed, the leader connects with the agent on the go-forward shift. This position is full-time...preferred + 2-4 years of experience in a high-volume call center where communication and active listening… more
- BioLife Plasma Services (Bannockburn, IL)
- …center performance and vendor effectiveness **Technical Integrations** : + Implement advanced call center technologies, such as AI, IVR systems, CRM tools, ... management, and attention to detail. Proven track record in optimizing large-scale call center operations and achieving measurable improvements. + Proficiency… more
- Cardinal Health (Springfield, IL)
- …order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations processes ... **_Responsibilities_** The Customer Care Representative operates as a "Universal Agent ", who is able to meet the needs of...experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active… more