- Amazon (Chicago, IL)
- …and required deployment skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to ... related field, or equivalent experience - 5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact… more
- Anywhere Real Estate (Chicago, IL)
- ** Agent Recruiter - Remote** You're a talent scout, energetically searching the real estate landscape to connect with high-performing real estate agents and let them ... zone. **Who you are:** + Phone friendly, enthusiastically reaching out to contact prospective agents throughout the day, getting their attention and igniting their… more
- AGI (Naperville, IL)
- …preferred. Education in Supply Chain or Engineering will be an asset. + 3 years contact center experience in technical support or sales. Work experience in a ... **Description** **Position Title: Customer Experience Agent ** **Compensation Range: $26.00/hr - $30.00/hr** **Department: Sales Execution** **Location: Naperville,… more
- HUB International (Des Plaines, IL)
- …and tackling challenges, this is the right fit for you. The Personal Lines Retention Agent provides a high level of service to our individual clients and helps us ... with others. **Responsibilities:** + Successfully work in a call center type of environment. + Process endorsement requests for...any and all users. If you would like to contact us regarding the accessibility of our website or… more
- Staff Management | SMX (Bensenville, IL)
- …old.Able to Lift 60 pounds., required education: HS Diploma or GED. Recruiting Center : FARO O'Hare-0438, 630 North Access Road, Bensenville, IL 60666. Work Location: ... If you require disability-related accommodation during the recruitment process, please contact your Recruiter or Employee Relations at ###@trueblue.com or ###.… more
- Help at Home (Chicago, IL)
- …on serving people and the communities we are part of._ **Job Summary:** The Contact Center Supervisor will be responsible for overseeing the daily operations of ... the contact center , ensuring customers are receiving the...etc.). + Monitor key performance indicators (KPIs) to optimize agent performance, including customer satisfaction, first contact … more
- ASM Research, An Accenture Federal Services Company (Springfield, IL)
- …and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure ... 2 - Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience… more
- Paylocity (Schaumburg, IL)
- …experience. + Minimum of 2-3 years of experience in a workforce management or contact center operations role, with a strong focus on real-time management. Strong ... with various teams. + Proficiency in WFM software (eg, Verint, NICE IEX) and contact center technologies (Five9). + Ability to remain calm and make decisions… more
- Anywhere Real Estate (Chicago, IL)
- …of residential real estate services in the United States. Through Anywhere Inc. Customer Contact Center & Engagement, we deliver high quality leads to the agents ... caseload + Convert leads into sales by maintaining close contact and problem solving throughout the home buying/selling lifecycle...as a liaison between the customer and real estate agent to ensure excellent service + Appropriately handle high… more
- Verint Systems, Inc. (Springfield, IL)
- …and partner channels, as well as having a deep understanding of the contact center market landscape, solutions, technology, competitive analysis, and pricing ... Strategy Sr. Director, you will be responsible for our Agent Copilot Strategy and offers to drive overall business...experience in go-to-market strategy and execution + Experience with agent assistant and IVA solutions and as a practitioner… more
- ADM (Chicago, IL)
- …regulatory examinations, and a variety of other matters connected to transfer agent ); liaise with Depository Trust & Clearing Corporation (DTCC) re stock-related ... monitoring and compliance with New York Stock Exchange matters and policies ( contact re various matters in connection with Listing Manager portal/dividend reporting,… more
- HUB International (Des Plaines, IL)
- …and tackling challenges, this is the right fit for you. The Personal Lines Retention Agent provides a high level of service to our individual clients and helps us ... + Identify customer's need and clarify information for Call Center Agents. + Seize the opportunity to transfer calls...any and all users. If you would like to contact us regarding the accessibility of our website or… more
- Quality Technology Services, LLC (Chicago, IL)
- …life safety systems, Electrical, Mechanical, and EPMS/BMS systems of a Data Center environment. This role will oversee, document, and track various aspects of ... serve as a project manager and liaison to a third-party commissioning agent . This role requires work hours to support construction/commissioning activities of data… more
- Nestle (Chicago, IL)
- …in Supply Chain or Supply Chain Customer Service, preferably within a Customer Contact Center environment. * 1-2+ years of People Leadership experience managing ... closely with cross-functional business partners, as well as the Center of Scale (CoS). This is also a People...Ability to lead through change management as a change agent and deliver key business outcomes. * Willing and… more
- NTT America, Inc. (Chicago, IL)
- …process All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material. Must Pass Drug screen ... Issue Tracking** + Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations....any and all users. If you would like to contact us regarding the accessibility of our website or… more
- Guidehouse (Chicago, IL)
- …Capital Business Partner will work collaboratively with Human Capital Center of Excellence COEs (compensation/rewards, benefits, workplace relations, recruiting, ... the role will also include functioning as a change agent to the business, assisting in processes, process improvement...for a position, and you require an accommodation, please contact Guidehouse Recruiting at ### or via email at… more
- Zoom (Springfield, IL)
- …for the enterprise, and today help people communicate better with products like Zoom Contact Center , Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom ... expect We are seeking a customer-focused Senior Product Designer to lead AI agent design, own key areas, mentor designers, and create scalable, innovative solutions.… more
- Cushman & Wakefield (Chicago, IL)
- …& Wakefield's legacy firms, new financial system conversions and outsourced Finance Service Center (FSC) activities managed by Accenture. This person will also be a ... change agent to help the Company's controllership function prepare for...**###@cushwake.com** . Please refer to the job title and job location when you contact us. INCO: "Cushman &… more
- Sharecare (Springfield, IL)
- …chat to deliver coaching sessions a plus + Experience with benchmarks and contact center metrics preferred, including adherence to schedule + Proficiency in ... or disease conditions. The Certified Health Coach looks to be a positive change agent in helping members alter behaviors that lead to better health and reduction /… more
- Avnet (Springfield, IL)
- …for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at ###. ... making hiring recommendations and compensation decisions. + Acts as a change agent by ensuring employees have a good understanding of changes, ensuring readiness,… more