- ASM Research, An Accenture Federal Services Company (Springfield, IL)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- Fresenius Medical Center (Lake Bluff, IL)
- …the coordination of customer service orders in a timely and accurate manner. + Serve as subject matter expert ( SME ) by providing support to additional ... as required. + Serve as the primary point of contact for patients and/or healthcare providers to ensure the...+ Assist with various projects as assigned by direct supervisor . + Other duties as assigned **Additional responsibilities may… more