- Deloitte (Chicago, IL)
- …pioneer in technology who wants to work in a collaborative environment? As the Contact Center Technology Strategy & Modernization Manager you will ... Qualifications Required: + Bachelor's degree + 7+ years of experience in contact center technology strategy , design, and implementation. + Proven… more
- Deloitte (Chicago, IL)
- …desktop applications such as Salesforce, SreviceNow, Oracle, or SAP. + Experience with contact center technology strategy , multi-channel routing, ... may be available Preferred : + Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations, including integrations… more
- Capgemini (Chicago, IL)
- **ROLE TITLE:** **_Senior Consultant - Contact Center (_** _NYC, ATL, CHI, SFO)_ **_About the Enterprise Transformation team_** At Capgemini Invent, we believe ... Invent, you will support and deliver end-to-end transformation initiatives across contact center operations, customer service, and service operations. Your… more
- Capgemini (Chicago, IL)
- …enterprise service strategy roles. . Deep expertise in customer service, contact center transformation, and/or service operations, with proven impact across ... **ROLE TITLE:** **_Managing Consultant - Contact Center (_** _NYC, ATL, CHI,...strategy , interaction design, workforce transformation, performance management, and technology enablement. . Drive the development of routing and… more
- Amazon (Chicago, IL)
- …business. The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve ... resources - 5+ years of experience building integrations across WFM, CRM, and contact center solutions or experience with communications protocols and APIs such… more
- Bank of America (Chicago, IL)
- …programs. We are looking for someone who can lead the Contact Center and Interactive Voice Response Authentication Strategy and drive the transformation ... based insights + Partner across organization lines including Fraud Strategy , Technology , Risk & Compliance in the...Risk & Compliance in the development of IVR & Contact Center authentication strategy and… more
- Publicis Groupe (Chicago, IL)
- …Solutions Architecture will draw on your experience and expertise in media and data strategy as it relates to the technology and platforms solutions marketplace ... grounded in our founding principle that people are at center of all we do. Each day, we apply...strategy or operations), digital and advanced analytics, marketing technology , digital strategy , and media investment +… more
- Publicis Groupe (Chicago, IL)
- …We are an agency still grounded in our founding principle that people are at center of all we do. Each day, we apply this belief to harness the transformative ... power of data and technology to inspire and move people and business forward....Visa and more. **Overview** The Vice President oversees the strategy of media campaigns across multiple channels. This role… more
- Publicis Groupe (Chicago, IL)
- …We are an agency still grounded in our founding principle that people are at center of all we do. Each day, we apply this belief to harness the transformative ... power of data and technology to inspire and move people and business forward....Company, McDonald's, Novartis, Samsung, Visa and more. **Overview** The Strategy and Insights team partners with Planning, Analytics, and… more
- Humana (Springfield, IL)
- …Qualifications** + Bachelor's Degree + 5+ years of technical implementation or contact center transformation experience + 3+ years of project management ... health first** We are seeking an accomplished and experienced Senior Strategy Advancement Professional to join the Conversational Experience Platform (CXP) Product… more
- Publicis Groupe (Chicago, IL)
- …We are an agency still grounded in our founding principle that people are at center of all we do. Each day, we apply this belief to harness the transformative ... power of data and technology to inspire and move people and business forward....Novartis, Samsung, Visa and more. **Overview** The Associate Director, Strategy oversees a strategy team and manages… more
- ServiceNow, Inc. (Chicago, IL)
- …today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500(R). Our ... team as a ServiceNow Business Process Consultant with Call Center experience. If you have experience with Salesforce Service...a real impact. **Job Overview** As a ServiceNow Solution Strategy Architect you will shape the vision, architecture, and… more
- Publicis Groupe (Chicago, IL)
- …We are an agency still grounded in our founding principle that people are at center of all we do. Each day, we apply this belief to harness the transformative ... power of data and technology to inspire and move people and business forward....Samsung, Visa and more. **Overview** The Associate Director, Connections Strategy will use research, data, and analytics to generate… more
- Publicis Groupe (Chicago, IL)
- …We are an agency still grounded in our founding principle that people are at center of all we do. Each day, we apply this belief to harness the transformative ... power of data and technology to inspire and move people and business forward....Samsung, Visa and more. **Overview** The Vice President, Client Strategy will drive seamless execution of integrated client bound… more
- Zurich NA (Springfield, IL)
- …confident, outgoing, and self-motivated Customer Care Professionals to join our dedicated contact center team inNovember 2025. If you are passionate about ... Claims Call Center Representative 127686 Zurich is a leading multi-line...We serve more than 25 industries, from agriculture to technology , and we insure 90% of the Fortune 500(R).… more
- Chicago Transit Authority (Chicago, IL)
- …or utility company preferred. * Experience leading, developing, and implementing Information Technology strategy desired. * Experience developing and managing IT ... directs the strategic long-term goals, policies, and procedures for the Authority's Technology department. Directs the strategy and procedures for acquiring,… more
- United Airlines (Chicago, IL)
- …affect our flight and airport operations take place within the Network Operations Control center . As a Future NOC intern, you will have the opportunity to work with ... more customers get to their destinations on time. **Key Responsibilities:** . Strategy and Analytics o Translate data into practical operational insights and… more
- World Wide Technology (Edwardsville, IL)
- …digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center , a collaborative ecosystem of the world's most ... NAIC2 - 3rd shift** **Why WWT?** At World Wide Technology , we work together to make a new world...relating to the project. This person will have direct contact with customers and vendors. Ensures projects are completed… more
- World Wide Technology (Chicago, IL)
- …transformational outcomes for large public and private organizations. Through its Advanced Technology Center , a collaborative ecosystem of the world's most ... **Why WWT?** At World Wide Technology , we work together to make a new...pricing for Strategic Resourcing engagements + Establish and maintain contact with assigned clients. Develop relationships with key clients… more
- Amazon (Chicago, IL)
- …engaging new and existing customers in transformative projects involving IT Strategy , distributed architecture, and hybrid cloud operations. You'll work closely with ... the SOW. Your experience in selling services within the technology /consulting sector, will equip you with the ability to...Cloud, AWS International Product, and the Generative AI Innovation Center . You'll join a diverse team of technical experts… more