- Eligo Energy, LLC (Chicago, IL)
- …fees according to company guidelines + Act as a subject matter expert for the Tier 1 Customer Service Team + Provide courteous, prompt, and accurate ... electronic communication. + Take escalated calls that filter through Tier 1 agents + Promotes a positive work environment....by the Team Leader Requirements Qualifications: A minimum of 2 years of Customer Service … more
- Proven IT (Naperville, IL)
- Tier 2 Engineer Naperville, IL (http://maps.google.com/maps?q=Naperville+IL+USA) * IT Apply Job Type Full-time Description The Tier II Engineer is ... and trouble-shooting support. This is the intermediate level of customer support. The Tier II Engineer has...to travel to client sites + Strong knowledge of customer service + Expertise in Windows Servers,… more
- AGI (Naperville, IL)
- **Description** **Position Title: IT Infrastructure Administrator- Tier 2 ** **Compensation Range: $70,000-88,000 USD annual** **Department: IT** **Location: ... for managing and maintaining our customers workstations as a tier 2 technician, as well as interacting...attention to detail and organization + Excellent and proven customer service . + Communicate effectively both verbal… more
- Insight Global (Oak Brook, IL)
- …+ years of experience in a Tier 1 IT Support or Technical Customer Service role. * Familiarity with basic troubleshooting techniques (eg, password resets, ... knowledge, experience working with a ticketing system, and excellent customer service skills Two Openings: Central Time...Wed - Sunday We are seeking a dedicated and customer -focused Tier 1 Customer Support… more
- ASM Research, An Accenture Federal Services Company (Springfield, IL)
- …knowledgeable, and adaptable. **What qualifications do I need?** + High school diploma or GED. + Customer Service experience - 2 or more years + Must be a ... **What is the position?** The Bilingual Tier 1 Service Desk Representative plays...you will have the opportunity to showcase your exceptional customer service skills when speaking to customers… more
- Proven IT (Tinley Park, IL)
- …to detail + Must maintain confidentiality of information + Excellent organizational and customer service skills + Must be a self-motivated individual with a ... and trouble-shooting support. This is the basic level of customer support. The Tier I Engineer is...benefits through Cigna. Health options include a choice of 2 PPO plans, and a High Deductible Health plan.… more
- Proven IT (Westchester, IL)
- …+ Bachelor's degree in Computer Science or combination of related experience and certifications. + 2 plus years of experience as Tier II. + Working experience in ... Tier II Engineer- Healthcare Westchester, IL (http://maps.google.com/maps?q=Westchester+IL+USA) Apply Description As a Tier II Engineer at Proven IT, you'll play… more
- ASM Research, An Accenture Federal Services Company (Springfield, IL)
- …a timely manner. Your responsibilities will include communicating with team members and Tier 2 support desk agents to address reported issues, running queries ... a timely manner - Communicate with team members and Tier 2 support desk agents to address...terminology into terms understandable to non-technical employees. + Strong customer service skills. + Experience with Salesforce… more
- Proven IT (Tinley Park, IL)
- …other duties as assigned to meet business needs Requirements + 2 to 3 years of customer service + At least 1 year experience as an IT technician + Must be ... to multi-task and have strong attention to detail + Excellent organizational and customer service skills + Desktop management and imaging + Reliable personal… more
- Patterson Companies, Inc. (Champaign, IL)
- …as assigned **Minimum Requirements** + High School Diploma or Equivalent + 1 year customer service experience + 1 year experience with customer relationship ... hardware, network, or other technical troubleshooting **Skills and Abilities** + Strong customer service orientation + Excellent written and verbal communication… more
- Publicis Groupe (West Chicago, IL)
- …clients. **Qualifications** **Who You Are** + **What you'll bring with you:** + 1 - 2 Years of Customer Service experience + Manage territory activity to ... Customer Services Representative (CSR) will be responsible for providing excellent customer service to automotive dealer clients within an assigned territory… more
- Comcast (Naperville, IL)
- …and experience, or who have extensive related professional experience. **Relevant Work Experience** 0- 2 Years **Job Family Group:** Customer Service ... escalate to appropriate fix agents to ensure timely resolution ( Tier 2 , field operations etc.) with a...tools. Uses multiple software systems and applications to ensure customer service orders and repair tickets are… more
- TEKsystems (Oakbrook Terrace, IL)
- …work on problems with oversight, and proactively escalate only when needed. This role is a Tier 2 specialist and will be handling all of the tickets that are ... escalated from their L1 HD. Skills outlook, customer service , ServiceNow, active directory, windows server...environments and systems, both on-premise and in the cloud. 2 . Offers configuration and troubleshooting support to clients. Creates… more
- Rubrik (Springfield, IL)
- …Agency Check and Inquiries (NACI))._ **Position Risk Designation: Non-Sensitive, Moderate Risk, Tier 2 (Public Trust)** _Incumbents with access to US Government ... data may be required to complete Standard Form 85P and undergo Tier 2 (T2) Investigation for non-sensitive positions designated Moderate Risk._ **Position Risk… more
- Leidos (O'Fallon, IL)
- …in ticket. * Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/ Tier 2 support * Provide timely situational awareness to ... service has been restored upon resolution of all customer -initiated tickets * Network/ Service Restoration: Restore networks...ticket system updates and status reporting utilizing procedures between Tier I and Tier II. Record, assess,… more
- Rubrik (Springfield, IL)
- …Agency Check and Inquiries (NACI))._ **Position Risk Designation: Non-Sensitive, Moderate Risk, Tier 2 (Public Trust)** _Incumbents with access to US Government ... assigned customers. + Makes technical and sales presentations to customer 's technical staff and senior management. + Serves as...be required to complete Standard Form 85P and undergo Tier 2 (T2) Investigation for non-sensitive positions… more
- Rubrik (Springfield, IL)
- …Agency Check and Inquiries (NACI))._ **Position Risk Designation: Non-Sensitive, Moderate Risk, Tier 2 (Public Trust)** _Incumbents with access to US Government ... handle project owner scope while getting leaders to handle service owner scope. Reporting to the PMO Lead, this...be required to complete Standard Form 85P and undergo Tier 2 (T2) Investigation for non-sensitive positions… more
- Rubrik (Springfield, IL)
- …Agency Check and Inquiries (NACI))._ **Position Risk Designation: Non-Sensitive, Moderate Risk, Tier 2 (Public Trust)** _Incumbents with access to US Government ... GovCloud + The primary point of contact for the customer support team on all SFDC needs during PST...be required to complete Standard Form 85P and undergo Tier 2 (T2) Investigation for non-sensitive positions… more
- Cardinal Health (Springfield, IL)
- …delivery teams. **_Responsibilities_** **Governance Execution** + Manage day-to-day governance cadences across Tier 1 and Tier 2 relationships (eg, meeting ... to highlight improvement opportunities. + Serve as first point of contact for Tier 2 governance matters. **Continuous Improvement** + Support rollout of… more
- Robert Half Technology (Chicago, IL)
- …this role offers flexibility in scheduling while requiring on-site presence to deliver top-notch Tier 2 support. Responsibilities: * Provide Tier 2 ... to Microsoft Windows 10 and Active Directory. * Manage service desk tickets, ensuring timely responses and resolutions. *...hardware and software issues. Requirements * Proven experience in Tier 2 IT support roles. * Strong… more