- Kinseth Hospitality Companies (Champaign, IL)
- …other department heads to ensure coordination of activities, resolution of guest complaints and improve hotel customer satisfaction. + Answers inquiries pertaining ... to property policies, services, guest complaints, compliments and concerns.... complaints, compliments and concerns. + Develops and maintains guest information files regarding the property, community and surrounding… more
- Wally's Operating Company LLC (Pontiac, IL)
- …store walks with detailed plans that can be delegated to team members and leaders. Ensure guest service is a 10 in every area of the store, placing team members ... for achieving successful established standards, goals and overall exceptional guest satisfaction. Essential Duties and Responsibilities include the following. Other… more
- Wally's Operating Company LLC (Pontiac, IL)
- …will proactively respond to customer complaints, correct difficult circumstances, and report to Guest Service Manager when needed. Supervise small teams of ... Position Description Wally's cashiers work as a member of the Guest Service Team, and are responsible for providing great guest service , while processing… more
- Kinseth Hospitality Companies (Rock Island, IL)
- …RESPONSIBILITIES: This position will oversee approximately 1-5 employees and report directly to the Guest Service Manager or General Manager . PHYSICAL ... at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides customer service to guests of hotel by performing the following duties. ESSENTIAL DUTIES… more
- Thorntons LLC (Algonquin, IL)
- … *Human Resource Manager *General Manager *Store Manager *Food Service Manager * Guest Service Representatives Skills *Follows written and ... The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience.… more
- Wally's Operating Company LLC (Pontiac, IL)
- …rewarding and disciplining employees; addressing complaints and resolving problems. Reports to guest service manager . Competencies To perform the job ... and assist in evaluations. Biggest coaching opportunity is that guest service will always trump physical tasks....and coordinate a daily stocking plan. Meet with store manager weekly to review sales opportunities and celebrate wins.… more
- Baskin Robbins (Green Oaks, IL)
- … Guest Satisfaction + Hold guests as highest priority and role model exceptional guest service . + Assist Restaurant Manager in promoting an environment ... own wage and benefit programs that can vary among franchisees. **Assistant Manager ** **Job Summary:** Assistant Managers support Restaurant Managers in their efforts… more
- Dunkin (Naperville, IL)
- …Guest Satisfaction** - Hold guests as highest priority and role model exceptional guest service . Assist Restaurant Manager in promoting an environment ... **ASSISTANT MANAGER ** Assistant Managers support Restaurant Managers in their...to develop a team of dedicated people delivering great guest experiences and profitable top line sales. **Responsibilities Include:**… more
- Dunkin (Crystal Lake, IL)
- …Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service . Assist Restaurant Manager in promoting an environment where ... in their efforts to develop a team of dedicated people delivering great guest experiences and profitable top line sales. Responsibilities Include: Team Environment -… more
- Thorntons LLC (Addison, IL)
- …*Perform additional duties as assigned Key Relationships *Region Manager *General Manager * Guest Service Representative *Human Resource Manager ... The Store Manager (SM) is responsible for managing all aspects...all shifts *Train and empower Team Members to de-escalate Guest service issues *Communicates with Team Members… more
- Thorntons LLC (Springfield, IL)
- …*Perform additional duties as assigned Key Relationships *Region Manager *Store Manager * Guest Service Representative *Human Resource Manager ... The General Manager (GM) is responsible for managing all aspects...break requirements *Train and empower Team Members to de-escalate guest service issues *Communicates with Team Members… more
- Texas Roadhouse (Marion, IL)
- …a passion for people and providing a legendary guest experience, apply to be a Service Manager at Texas Roadhouse today! As a Service Manager , your ... your work! Texas Roadhouse is looking for a legendary Service Manager . As a Service ...responsibilities would include: + Driving sales, steps of service , and guest satisfaction + In conjunction… more
- Jimmy John's (Champaign, IL)
- This position serves as the subject matter expert for all guest experience related items (e. g. questions, data bases, complaints, and issue/resolutions). The ... provides support, as needed, in other areas of operations including customer service , franchise health, and technical insights (e. g. analytics, site layouts,… more
- Marriott (Chicago, IL)
- **Job Number** 24085198 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Chicago, 151 West Adams Street, Chicago, Illinois, United States ... **Relocation?** N **Position Type** Non-Management **POSITION SUMMARY** Process all guest check-ins, check-outs, room assignments, and room change/late check-out… more
- Marriott (Chicago, IL)
- …Information** Overnight Shift **Job Number** 24080787 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Chicago Riverwalk, 301 East ... Non-Management **POSITION SUMMARY** Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure… more
- Marriott (Schaumburg, IL)
- …Desk, Overnight Shift **Job Number** 24086554 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Schaumburg Convention Center Hotel, 1551 N. ... N **Relocation?** N **Position Type** Non-Management **POSITION SUMMARY** Process all guest check-ins by confirming reservations in computer system, verifying … more
- Marriott (Chicago, IL)
- …Overnight Shift, Day Shift **Job Number** 24084174 **Job Category** Rooms & Guest Services Operations **Location** W Chicago - Lakeshore, 644 North Lake Shore ... Non-Management **POSITION SUMMARY** Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure… more
- Marriott (Chicago, IL)
- **Job Number** 24078056 **Job Category** Rooms & Guest Services Operations **Location** Chicago Marriott Downtown Magnificent Mile, 540 North Michigan Avenue, ... Non-Management **POSITION SUMMARY** Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure… more
- Marriott (Chicago, IL)
- **Job Number** 24085733 **Job Category** Rooms & Guest Services Operations **Location** The Westin Chicago River North, 320 N Dearborn St, Chicago, Illinois, United ... Non-Management **POSITION SUMMARY** Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure… more
- Rush University Medical Center (Chicago, IL)
- …policies and procedures to ensure high quality service delivery from Guest Relations Associates. * Assist Manager in providing departmental orientation to ... 8 Hour Shifts - Sunday to Thursday **Summary:** The Guest Relations Associate Lead assists the Manager ...The position is responsible for supervising GRAs, assisting the Manager with scheduling, handling visitor service issues,… more