- Insight Global (Oak Brook, IL)
- …Friday - Tuesday 11AM - 8PM Wed - Sunday We are seeking a dedicated and customer -focused Tier 1 Customer Support Representative to join our client's ... 2+ years of experience in a Tier 1 IT Support or Technical Customer Service...phone etiquette. * Ability to work independently in a remote environment with a reliable internet connection. * Comfortable… more
- Patterson Companies, Inc. (Champaign, IL)
- …Specialist - Tier I properly responds to inbound and outbound customer calls to provide technical support, answer how-to questions, and consult on workflow ... and equipment via a combination of verbal guidance and remote connection to the customer 's computer(s). The...**Minimum Requirements** + High School Diploma or Equivalent + 1 year customer service experience + … more
- Proven IT (Tinley Park, IL)
- Tier 1 Engineer Tinley Park, IL...and trouble-shooting support. This is the basic level of customer support. The Tier I Engineer is ... through qualifying questions over the phone and may use remote applications to diagnose the needs. + Uses and...as a team with Tier II and Tier III to solve a customer 's issues.… more
- ASM Research, An Accenture Federal Services Company (Springfield, IL)
- **What is the position?** The Bilingual Tier 1 Service Desk Representative plays a significant role on a fully remote team supporting the English and Spanish ... inbound calls for NSHD. As a Tier 1 SDR, you will assist customers...you will have the opportunity to showcase your exceptional customer service skills when speaking to customers via a… more
- Crash Champions (Westmont, IL)
- …team goals and obtain career advancement opportunities. **JOB PURPOSE:** The ATE Manager, Remote Services is a full-time leadership role reporting to the ATE VP, ... Support Operations. This position oversees the Remote Services Center, ensuring efficient delivery of ...include managing team performance, optimizing processes, and maintaining exceptional customer service standards. The role also serves as a… more
- Ryder System (Springfield, IL)
- …+ Provide training, mentorship, guidance, support, and performance feedback to direct reports ( Tier 1 Call Center Representatives and Tier 2 Functional ... who can ensure the most efficient call center operations while maintaining customer satisfaction. Ensure Employee Services staff have the training and tools to… more
- GovCIO (Springfield, IL)
- …tool Dashboard, Boards, Metrics, and ticket queues. + Facilitate full Administrative and Tier 1 -3 request fulfillment. + Maintenance of ITSM Tool configuration. ... prioritize and coordinate multiple projects simultaneously. This position will be fully remote located within the United States. **Responsibilities** + Serve as the… more
- Rubrik (Springfield, IL)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions of Low Risk. (Baseline screening; formerly National… more
- Rubrik (Springfield, IL)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... assigned customers. + Makes technical and sales presentations to customer 's technical staff and senior management. + Serves as...required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions… more
- Rubrik (Springfield, IL)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions of Low Risk. (Baseline screening; formerly National… more
- Rubrik (Springfield, IL)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... GovCloud + The primary point of contact for the customer support team on all SFDC needs during PST...required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions… more
- GovCIO (Springfield, IL)
- …currently hiring for Middleware Team Lead todeploy and manage middleware SW supporting customer applications . This position will be located in Radford, VA and will ... be a remote position. **Responsibilities** Senior middleware administration experience deploying and managing middleware SW supporting customer applications.… more
- GovCIO (Springfield, IL)
- …with maintaining/updating support documentation. + Support Microsoft Windows environments and resolve Tier 1 hardware and software problems with tools such as ... /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/6891/service-desk-administrator/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-Remote_ **ID** _2025-6891_ **Category** _Administrative… more
- Cardinal Health (Springfield, IL)
- …delivery teams. **_Responsibilities_** **Governance Execution** + Manage day-to-day governance cadences across Tier 1 and Tier 2 relationships (eg, meeting ... consolidate service performance data (SLA compliance, financial variance, backlog, customer effort). + Monitor vendor adherence to contractual commitments,… more
- NTT DATA North America (Lemont, IL)
- …is the principal owner of the service request as well as the customer 's overall satisfaction. **Service Desk Analyst Job Duties:** + Development, document and ... incident resolution and request fulfillment using ServiceNow or equivalent. + Provide Tier I/II contact and incident resolution to customers with hardware, software,… more
- Danfoss (Chicago, IL)
- …Partner with Danfoss Account Managers to identify, qualify, and close new OEM and Tier 1 opportunities . Lead customer engagements, including value-based ... Power Solutions Segment Job Function: Sales Work Location Type: Remote **The Impact You'll Make** Danfoss Power Solutions is...develop and execute a clear go-to-market strategy for OEMs, Tier 1 suppliers, and key partners in… more
- GovCIO (Springfield, IL)
- …GovCIO is currently hiring for MULTIPLE **Database Administrator(s)** to support our customer , USPS' Network and Compute Technology (NCT) group. The NCT is ... within the United States and will be a full remote position. **Responsibilities** The successful candidate will be able...work or specify which shift is highly preferred.** **Group 1 will cover 3 shifts with SAT/SUN off days**… more
- ServiceNow, Inc. (Chicago, IL)
- …This leader is responsible for five specific areas of responsibility, including: 1 . ** Customer Focused Pipeline Development:** Operate as the industry expert ... leader for Automotive is a role that operates together with ServiceNow's customer -centric industry transformation sales teams as well as with other key functions… more
- ASM Research, An Accenture Federal Services Company (Springfield, IL)
- **General Summary** Provides remote Tier 1 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a ... 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a...mobile devices + Demonstrate the highest possible standards of customer support and produce maximum customer satisfaction… more
- Fujifilm (Springfield, IL)
- **Position Overview** The Senior Technical Support Engineer, MI - I ( Tier 1 ) provides highly visible remote technical support across our product lines for ... must have the ability and skillset to answer and facilitate incoming customer calls, effectively communicate with our customers, and document the interactions within… more