- Confluent (Springfield, IL)
- …One Team. One Data Streaming Platform. **About the Role:** Confluent is searching for a Customer Success Technical Architect (CSTA) to act as a trusted ... Sales, Product, Services, Support and Training teams to drive technical success . + Identify customer ...present periodic customer reviews, including analysis of technical health and operational performance, to Confluent senior… more
- Qualtrics (Chicago, IL)
- … technical expertise to build programs that drive adoption and value for the customer . Technical Success Managers work in a post-sales capacity that ... the globe who think that's work worth doing. **Analyst, Technical Success Manager - Managed XM** **Why...actionable, scalable recommendations that improve the end to end customer experience for customers + Develop critical customer… more
- Wolters Kluwer (Chicago, IL)
- …- 8 days per month in the office (see posting for locations) **OVERVIEW** The Senior Customer Success Specialist is a key contributor within a ... optimization efforts that align with business goals provided by Customer Success and Sales Leadership to ensure...new innovative ways to integrate CDSP solutions in our customer partners' technical and clinical workflows +… more
- MongoDB (Chicago, IL)
- …and Toyota, trust MongoDB to build next-generation, AI-powered applications. Individuals in the Customer Success Manager role have a passion for technology and ... candidate will have** + 7+ years experience working in Customer Success , Account Management, Client Services or...or with another internal MongoDB team members, advising the customer on strategies to optimize their technical … more
- Acxiom (Springfield, IL)
- The Consultant - Solution Customer Success Manager for Adobe Workfront (Adobe Practice) will serve as the primary advocate for client success , ensuring ... work, and measurement templates and tools **QUALIFICATIONS** Required + 2-4 years of Customer Success or Account Management experience in client-facing roles in… more
- Confluent (Springfield, IL)
- …Program by the Department of Defense. **About the Role:** Confluent is searching for a Customer Success Technical Architect (CSTA) to act as a trusted ... Sales, Product, Services, Support and Training teams to drive technical success . + Identify customer ...present periodic customer reviews, including analysis of technical health and operational performance, to Confluent senior… more
- WTW (Chicago, IL)
- …with other IT teams, stay updated on the latest technology trends, and deliver exceptional customer service will be key to your success in this role. **The ... support, with at least 2 years in a senior or lead role. + ** Technical Skills**...ability to effectively communicate technical information to non- technical stakeholders. + ** Customer Service** : Strong… more
- Fujifilm (Springfield, IL)
- **Position Overview** The Senior Technical Support Engineer, MI - I (Tier 1) provides highly visible remote technical support across our product lines for ... with peers and other team members when working on more complex technical issues. + Effectively documents cases throughout the process of troubleshooting the… more
- George Jon, Inc. (Chicago, IL)
- POSITION OVERVIEW The Senior Technical Services Engineer is a high-level technical role responsible for overseeing the support and upgrade activities of ... Nuix, iPro, RevealAI, Brainspace, and other leading platforms. The senior engineer plays a pivotal role in ensuring that...the-box thinking and superior problem solving skills to address customer needs + Create and edit documentation of internal… more
- Coinbase (Springfield, IL)
- …patterns and is able to sustain Critical User Journey performance in alignment with customer demand. *What you'll be doing (ie. job duties):* * Drive the strategy ... across cloud, networking, storage, and compute platforms, driving highly technical and cross-functional outcomes * Partner cross-functionally with engineering,… more
- Qualtrics (Chicago, IL)
- …over 5,000 people across the globe who think that's work worth doing. ** Senior Manager, Technology Consulting (Implementation), CX** **Why We Have This Role** At ... and engaging customers, with your ability to solve complex technical and business problems. Working closely with members of...the company continues to grow. You will be the senior manager for our CX teams in our Chicago… more
- IBM (Chicago, IL)
- …Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, ... your unique skills and experience. **Your role and responsibilities** As a senior managing SAP consultant, you will serve as a client-facing practitioner responsible… more
- Keeper Security, Inc. (Chicago, IL)
- Keeper is hiring a driven, bilingual (Spanish or Portuguese) Customer Success Manager to join a high producing team within our B2B sales division. This is a 100% ... an elite group of proven performers and highly successful Customer Success professionals. Our team is full...customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management… more
- Keeper Security, Inc. (Chicago, IL)
- …+ 1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles + Strong technical knowledge as it pertains to software ... Keeper is hiring driven Customer Success Managers to join a...customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management… more
- Nutanix (Chicago, IL)
- …values collaboration, technical credibility, and the opportunity to drive customer success through innovative solutions using Nutanix technology, all while ... customer business needs. + Create and document tailored Customer Success Plans that align with customers'...+ 8-12 years of experience in customer -facing technical roles, demonstrating credibility with mid- senior level… more
- Proofpoint (Chicago, IL)
- …college degree in a business area, technical area or equivalent + Demonstrate customer success principles and the rationale for the related behavior + Must ... our growing field services team. The mission of the Customer Success Manager is to ensure that...a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical … more
- MongoDB (Chicago, IL)
- …oversight, this role will also be responsible for the direct leadership of the other Customer Success team members (CSMs) aligned to the account. This role will ... multiple, post-sale delivery resources dedicated to servicing our strategic customer including but not limited to ( Technical ...with 1-2 years of management experience, preferably in a customer success or account management capacity +… more
- Constellation (Chicago, IL)
- …owning the accuracy and integrity of customer and account data in Customer Relationship Management (CRM) system and providing technical support to the sales ... data in Customer Relationship Management (CRM) system and providing advanced technical support to the sales and account management team. This role is also… more
- GE Vernova (Oakbrook Terrace, IL)
- …insight. This individual proactively partners with business leaders to deliver optimal customer solutions that align with both technical and commercial goals. ... **Job Description Summary** The Senior HVDC Application Engineer is a recognized leader...and subcontracted services. + Review and ensure compliance with customer specifications through clause-by-clause technical assessments. +… more
- Proofpoint (Chicago, IL)
- …Preference for candidates to be located in Chicago. **Your day-to-day** + The Senior Sales Engineer is the Technical Lead for the Proofpoint Pre-Sales ... today's most pressing cyber threats + Work closely with customer /prospect security staff for technical discovery, as... technical experience, either as a Sales/Systems Engineer, Technical Account Manager, Security Engineer or senior … more