- Resideo (Aurora, IL)
- …the one for you! Resideo is seeking need for a skilled and detail-oriented Contact Center Platform Administrator within our Customer Experience organization. ... the prospect of leading migration to a cutting-edge CCaaS platform ? How about helping to shape the way Resideo...on being the subject matter expert of our CCaaS ( Contact Center as a Service) application. This… more
- Humana (Springfield, IL)
- …as a Lead Solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform ** + Partner with ... model + Provide best practice recommendations and optimization opportunities within the contact center experience platform + Collaborate with internal… more
- Capital One (Chicago, IL)
- Sr . Director, Product Management, Developer Experience - Autonomous Deployments ** Sr Director, Product Management (PXDP65)** Capital One is a high-tech company, ... our tech-forward approach, delivering enterprise capabilities and a common platform that enables our engineering teams to thrive in...thrive in the cloud. This role is at the center of our strategy to empower developers by fundamentally… more
- Amazon (Chicago, IL)
- …right thing for customers - Strong CX background with history of growing a Contact Center , VDI, or Unified Communications business. Amazon is an equal ... Description AWS is seeking a WW Sr Manager, Partner Business Development to manage our...is the world's most comprehensive and broadly adopted cloud platform . We pioneered cloud computing and never stopped innovating… more
- Sprinklr (IL)
- …- spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, ... Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at… more
- Capital One (Riverwoods, IL)
- Sr . Associate, Product Management - Risk Capabilities Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding ... new Risk Partner System of Record (RPSOR) -a foundational platform that will transform how we manage partner risk...Salesforce, ZIP, Enterprise Data Warehouse, and Fraud & Risk Center applications. The Risk Partner System of Record will… more
- Amazon (Chicago, IL)
- …Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform . We pioneered cloud computing and never stopped innovating - that's why ... Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center . You'll join a diverse team of technical experts in dozens of… more
- United Airlines (Chicago, IL)
- …**Job overview and responsibilities** We're seeking a strategic and technically strong Senior Manager, Machine Engineering to lead our enterprise ML and GenAI ... platform . This individual will drive architecture, development, and operations...across the enterprise + Collaborate with CDO, CIO, and senior stakeholders to identify, prioritize, and fund impactful AI/GenAI… more
- Amazon (Chicago, IL)
- …one of the fastest growing services in the history of AWS, and a leader in the Contact Center as a Service (CCaaS) space. This AI-powered cloud contact ... sales experience in related areas (ie customer experience management, contact center ), is a self-starter, and is...Connect. - Prepare and give business reviews to AWS senior management teams. About the team Diverse Experiences AWS… more
- ServiceNow, Inc. (Chicago, IL)
- …customers, including 85% of the Fortune 500(R). Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to ... opportunities. S/he will serve as the main point of contact for the AMS based Automotive account sales teams....will help our account teams to connect with more senior and C-suite stakeholders and take our messaging, communications… more
- Principal Financial Group (Chicago, IL)
- …and real-time rendering. + Experience building or integrating with enterprise contact center platforms (eg, Genesys, OnceHub) and conferencing layers. ... **What You'll Do** We're looking for an experienced, Senior Software Engineer to join our Workplace Personal...team. As we embark on building an innovative greenfield platform , we are seeking an experienced Technical solutions leader… more
- Amazon (Chicago, IL)
- Description Are you an engineer with a passion for data center design and looking for a challenge to chart your own course? If so, we are looking for you to help us ... opportunity to collaborate with business development, design engineers, data center operations professionals, external vendors and consultants, and other… more
- Rubrik (Springfield, IL)
- …and architecting the industry's first hyper-converged hybrid cloud data management platform for a mix of enterprise, mid-market, and small business customers ... customers. + Makes technical and sales presentations to customer's technical staff and senior management. + Serves as a trusted technology advisor to customers and… more
- Amazon (Chicago, IL)
- …modernization plans, aligning application portfolios with business priorities and architecting data center exit strategies. - Act as a trusted advisor to customers ... Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform . We pioneered cloud computing and never stopped innovating - that's why… more
- Coinbase (Springfield, IL)
- …that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're ... is expected and fully supported. * The Role* The Platform Design and Research team at Coinbase plays a...freedom for the world. This team is at the center of execution for products across the entirety of… more
- Amazon (Chicago, IL)
- …business. The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve ... community and product teams. Act as primary point of contact for urgent customer issues in your technical specialty....is the world's most comprehensive and broadly adopted cloud platform . We pioneered cloud computing and never stopped innovating… more
- Amazon (Chicago, IL)
- …experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact ... is the world's most comprehensive and broadly adopted cloud platform . We pioneered cloud computing and never stopped innovating...or Azure Bot Service) at enterprise scale in a contact center environment - 3+ years hands-on… more
- Verint Systems, Inc. (Springfield, IL)
- …is positioned in the customer accounts as the " platform of choice" for their contact center . + Present In-depth Verint's Engagement Data Hub to senior IT ... as an executive evangelist of the Verint Open CCaaS platform . This senior role combines technology and...Data Science. + 10+ years of in-depth experience with contact center operations - either in a… more
- Capital One (Chicago, IL)
- Director, Product Management, Developer Experience - Secure Foundations Platform **Director, Product Management (PXDP60)** Capital One is a high-tech company, a ... our tech-forward approach, delivering enterprise capabilities and a common platform that enables our engineering teams to thrive in...thrive in the cloud. This role is at the center of our strategy to empower developers by removing… more
- Humana (Springfield, IL)
- …call tracking workflows. + Technical understanding of APIs and cloud-based contact center architecture. **Additional Information** **Social Security Task:** ... does. Our Brokerage Technology team is looking for a Senior Product Owner to join us in transforming the...the product vision and roadmap for the Medicare call center telephony platform . + Serve as the… more