- Aston Carter (Indianapolis, IN)
- Job Title: Escalation Representative Job Description The Escalation Representative will be responsible for managing a high volume of inbound calls and ... expert for callers, ensuring timely and effective assistance. Additionally, the representative will accurately and promptly report all issues to clients, ensuring… more
- UKG (Ultimate Kronos Group) (Indianapolis, IN)
- …We're united by purpose, inspired by you. **About the Role** The Lead Payroll Account Representative acts as an escalation point for the payroll team and the ... overseeing escalations, projects and case management. A Lead Payroll Account Representative is typically assigned the most complex customers (greatest number of… more
- Sedgwick (Indianapolis, IN)
- …to Work(R) Fortune Best Workplaces in Financial Services & Insurance Care Team Representative **Entry-level, Care Team Representative ** Are you looking for an ... a day in the life of a Care Team Representative is like: SED23026 - Mariah_01-09-24 (vidyard.com) (https://share.vidyard.com/watch/h1fLK1Cn1wdDjUxsnnUBjw?) &… more
- Sharp Electronics Corporation (Indianapolis, IN)
- **Overview** The function of the Onsite Print & Mail Center Support Representative / Facilities Management (FM) Customer Site Representative is to serve as the ... full time, on-site representative of Sharp Business Systems at a specific client...+ First response for resolution on service issues OR escalation of any service related issues to Service Department… more
- Highmark Health (Indianapolis, IN)
- …+ Works independently of support from a senior customer service representative , frequently utilizing the knowledge center, answering customer inquiries. + Routinely ... limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes. + Other duties as… more
- Cardinal Health (Indianapolis, IN)
- …claims; properly resolves by follow-up & disposition. + Lead and manage escalation projects, addressing complex issues and ensuring timely resolution to maintain ... optimal account receivables performance and client satisfaction. + Resolves complex insurance claims, including appeals and denials, to ensure timely and accurate reimbursement. + Verifies patient eligibility with secondary insurance company when necessary. +… more
- Lilly (Indianapolis, IN)
- …team, business and quality related meetings. + Supports issue resolution including escalation . + Utilize a risk-based approach in guiding business areas. + Support ... Serve as an IT systems business quality assurance (BQA) representative for IT systems, as assigned. + Perform all...the development and maintenance of IT systems as the representative of MQO, Regulatory Quality. + Partner with IT… more
- BrightSpring Health Services (Indianapolis, IN)
- …into clinical work. + Address and manage crisis situations effectively, utilizing de- escalation techniques and ensuring the safety of the client and others. + ... Physical Demands: Refer to Essential Demands. The physical demands described here are representative of those that must be met by an employee to successfully perform… more
- Ensono (Indianapolis, IN)
- …Mainframe Technical Advisor (MF TA) is the primary Mainframe technical representative for the client, providing leadership on strategy, troubleshooting, and ... the client environment. + Participate in Major Incidents, particularly as an escalation point for significantly "visible" and/or prolonged outages. + Participate in… more
- CBRE (Indianapolis, IN)
- …statements (CDE). + Oversee design consultants and provide direction or escalation in accordance with established engineering standards. + Peer review design ... other needs arising from existing, operational data center campuses as ExE representative in direct support of DCOps partners. + Evaluate post-mortem reports, root… more
- ASM Research, An Accenture Federal Services Company (Indianapolis, IN)
- …readership, comprehension and application of communicated actions. + Serves as a resource and escalation point for all lines of business so that reviews of calls are ... The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully… more
- Ryder System (Indianapolis, IN)
- …on Azure and Amazon Web Services (AWS). Acts as a primary escalation support resource for providing recommendations and initiating necessary corrective actions to ... application process or to verify the legitimacy of an interview or Ryder representative , please contact Ryder at ###@ryder.com or ###. **Current Employees:** If you… more
- Wolters Kluwer (Indianapolis, IN)
- …risks to the customer relationship or satisfaction and proactively trigger escalation paths and develop remediation strategies when necessary + Direct Customer ... under difficult or escalated circumstances + Act and communicate professionally as a representative of the CE team + Respond quickly and appropriately to customer… more
- Ryder System (Indianapolis, IN)
- …and training as needed to meet accuracy goals. *Acts as the primary escalation point, resolves and addresses issues within established guidelines. Acts as the SME ... application process or to verify the legitimacy of an interview or Ryder representative , please contact Ryder at ###@ryder.com or ###. **Current Employees** **:** If… more
- Fujifilm (Indianapolis, IN)
- …resolution and proper follow-up, leading to customer satisfaction. + Utilizing the escalation process to resolve customer service delivery issues and conducting root ... and safe driving record. **Physical requirements** The physical demands described here are representative of those that must be met by an employee to successfully… more
- ASM Research, An Accenture Federal Services Company (Indianapolis, IN)
- …taken to resolve customer issues. + Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper ... The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully… more
- Corteva Agriscience (Indianapolis, IN)
- …optimization, and monitoring. + **Troubleshooting and Support:** Act as the escalation point for complex Hardware-related issues. Provide on-call support as needed ... Minimum 5 years' applicable experience leading and/or directing a representative IT planning, application development, support and/or infrastructure organization… more