- Conduent (IA)
- …part of a culture where individuality is noticed and valued every day. **Remote - Bilingual Spanish Call Center Customer Service Representative ** ... understanding of program requirements. **Requirements** + Basic understanding of a call center environment in a customer service role and quality monitoring… more
- Mass Markets (IA)
- …as a trusted partner in the industry. We are seeking a dynamic and driven Bilingual Spanish Recruiter to join our team and support high-volume recruitment across ... passion for connecting top talent with meaningful opportunities. Prior call center experience and a good track...degree in HR, Business, or related field preferred. + Bilingual in English and Spanish (fluent/professional level… more
- Cognizant (Des Moines, IA)
- …modern technologies to support a wide variety of industries. The ** Bilingual Spanish ** **Customer Service Representative** contributes to Cognizant's Contact ... School Diploma or equivalent is required + Must be Bilingual in Spanish /English + At least 2...least 2 years of Customer Service experience + Previous call center experience is preferred but not… more
- Molina Healthcare (Davenport, IA)
- …in PST** ** Bilingual Candidates preferred (Vietnamese, Mandarin, Cantonese or Spanish )** **Job Summary** Provides customer support and stellar service to meet ... goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center... Call Quality, Attendance, Adherence and other Contact Center objectives. * Able to proactively engage and collaborate… more
- Molina Healthcare (Iowa City, IA)
- …with our Nurse Practitioners + Understands and strives to meet or exceed call center metrics while providing high quality consistent customer service + ... or equivalent combination of education and experience **Preferred Experience** + Customer Service/ Call Center experience in health care or equivalent related +… more
- Mass Markets (IA)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... a trusted partner in the industry. We are seeking bilingual agents to work as needed in response to...age or older + Fluent in both English and Spanish + High school diploma or equivalent + Excellent… more
- Healthfirst (IA)
- …community.** + Work experience with member outreach in a member services or call center environment preferred. + Work experience with healthcare background or ... with medical terminology, Medicaid & Child health plus benefit products. + Bilingual (English Spanish or Mandarin-Cantonese) preferred. WE ARE AN EQUAL… more
- Humana (Des Moines, IA)
- …of their customers? Come be a part of Humana's Member Calls Organization! Our Call Center Representatives have a passion for assisting people with their ... questions about their health benefits. **This is a high-volume call center setting which can be stressful...in any of the specified states.** + **Must be Bilingual in Spanish (see Language Proficiency Testing… more
- Healthfirst (IA)
- …routine random/target audits of operational processes (eg, call centers, enrollment/terminations, invoicing/dunning, member/provider notifications, workforce ... + Healthcare operations experience working in a Quality Assurance, contact center , member enrollment and billing, or provider data management + Prior… more
- Travelers Insurance Company (Des Moines, IA)
- …inbound and outbound calls in both Spanish and English, in a call center environment. + Positively represent InsuraMatch, establish customer rapport, and ... select their ideal insurance carrier and coverages in both Spanish and English. You will learn to make recommendations...from an accredited four-year college or university. + Prior call center and sales experience. + Personal… more
- Mom's Meals (Des Moines, IA)
- …and showing core values Preferred Skills and Experience + 1 year of previous call center experience Physical Requirements + Repetitive motions that include the ... Position SummaryThe Bilingual Customer Service Representative serves as the front...Service Representative serves as the front line to our Spanish -speaking customers placing meal orders. This position is responsible… more
- ASM Research, An Accenture Federal Services Company (Des Moines, IA)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and ... fluent English and Spanish speaker + Possess strong written and verbal communication...quality assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- Mass Markets (IA)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... outbound contacts in a courteous, timely, and professional manner + Ensure first call resolution through problems solving and effective call handling + Research… more
- CenterWell (Des Moines, IA)
- …both written and verbal + Applied knowledge of insurance processing, customer service or call center processes and practices + High speed hardwired internet and ... Technician Certification** + Ability to speak both English and Spanish fluently **(see Language Proficiency Testing below)** + Excellent...in mail order and/or retail pharmacy setting + Previous call center experience in a pharmacy setting… more
- Cardinal Health (Des Moines, IA)
- …in both English and Spanish languages + Customer service experience in a call center environment is desirable + Basic knowledge of, or ability to learn ... with the highest degree of courtesy & professionalism, with the goal of one- call resolution & patient retention. + Maintains a working knowledge of all company… more
- Cardinal Health (Des Moines, IA)
- …experience, preferred + Knowledge of practices and procedures commonly used in a call center or customer service environment, preferred + Clear knowledge of ... calls, with ability to determine needs and provide one call resolution + Responsible for reporting adverse events within...Diploma, GED or equivalent work experience + Fluency in Spanish required + 1-3 years in related field preferred… more
- The Hartford (IA)
- …shift differential for weekend hours. QUALIFICATIONS: + 2 + years of recent, call center sales experience. + Comfort with negotiation and overcoming objections. ... guides all our actions, placing the customer at the center of everything we do. Our team fosters open...full attention. A distraction free environment is essential. + Spanish -English Bilingual skill set and fluency a… more
- The Hartford (IA)
- …requiring your full attention. A distraction free environment is essential + Bilingual Spanish -English skillset is a plus. Compensation The listed annualized ... Our customer-centric approach guides all our actions, placing the customer at the center of everything we do. Our team fosters open communication and thrives in… more
- Wawa, Inc. (IA)
- …Microsoft Outlook and Teams extensively. + 2-3 years of experience in a call center or customer service-based environment. + HS diploma, technical certification, ... team where great careers begin. At Wawa, our Contact Center Representatives are who our store associates and customers...or equivalent experience + Bilingual in Spanish /English language is a plus… more
- Humana (Des Moines, IA)
- …complex benefit questions, resolving issues, and educating members. **This is a high-volume call center setting, which can be stressful at times.** + **Handles ... inbound calls daily from members in a fast-paced inbound call center environment.** + Records details of...related customer service experience + Previous healthcare experience + Bilingual in Spanish and English (see Language… more