- Humana (Des Moines, IA)
- …and help us put health first** Join Humana's dynamic team as a Claims Research & Resolution Representative and make a meaningful impact every day! In ... and third-party collection services to facilitate timely and accurate resolution of complex medical claims . + Comprised of a group of calls/ claims /provider… more
- Mass Markets (IA)
- …contacts in a courteous, timely, and professional manner + Ensure first call resolution through problems solving and effective call handling + Research systems ... issues when needed + Accurately document and process customer claims in appropriate systems + Utilize knowledge base and...customer issues to the appropriate staff and managerial for resolution as needed + Attend meetings and training and… more
- Mass Markets (IA)
- …Listen to customers, understand their needs, and resolve customer issues + Research systems to find missing information as applicable; coordinate with other ... account management tasks + Accurately document and process customer claims in appropriate systems + Follow all required scripts,...customer issues to the appropriate staff and managerial for resolution as needed. + Ensure first call resolution… more
- Mass Markets (IA)
- …video, and voice (VoIP Phone) service disruptions with a focus on first call resolution by problem solving and effective call handling + Ownership of resolving the ... reason for contacting Tech Support + Leverage multiple systems to research and troubleshoot service disruptions; coordinate with other departments to resolve… more
- Trinity Health (Davenport, IA)
- …analyzes information. Identifies opportunities, develops solutions, & leads through resolution . Collaborates on performance improvement activities as indicated by ... ability to readily acquire new knowledge. **Data Management & Analysis** : Research & compiles information to support ad-hoc operational projects & initiatives.… more
- Access Dubuque (Dubuque, IA)
- …& Butler/ SISCO Bilingual Member Services Coordinator Cottingham & Butler/ SISCO Claims Representative Cottingham & Butler/ SISCO Customer Service Coordinator ... Answer incoming calls, identify the nature of inquiries. + Research solutions using company systems (E10, Order Power, CRM),...and online sources. + Stay organized to ensure timely resolution and regular customer updates. + Accurately document all… more
- Mass Markets (IA)
- …friendly, professional manner + Resolve customer issues efficiently, aiming for first-call resolution + Use internal systems to research and retrieve information ... globally expanding, industry-leading organization. As an Early MorningCall Center Dispatch Representative , you will play an essential role in interacting with… more