- Merck & Co. (Rahway, NJ)
- … Management , Information Management , Information Technology ( IT ) Infrastructure, IT Service Management ( ITSM ), Release Management , ... and application deployments for Jira and Confluence Data Center, ensuring service availability, responding to incidents, investigating root causes, and collaborating… more
- MUFG (Jersey City, NJ)
- …and maintaining ServiceNow ITSM capabilities and contributing towards transformation of IT Service Management platform while supporting current state. ... Candidate must have a strong functional and technical understanding of ServiceNow's IT Service Management ( ITSM ) platform. This individual needs to have… more
- Honeywell (Morris Plains, NJ)
- …cross-functional teams and stakeholders to understand business requirements and provide expertise in IT service management and monitoring. The future is what ... trends and opportunities for improvement. + Manage and optimize ITSM tools to support service management...a related field. + 5+ years of experience in IT service management or a… more
- Honeywell (Morris Plains, NJ)
- …success. Let's make that impact together. As a GBE Business Partner within the global IT Service Management ( ITSM ) team, you will provide leadership ... to ensure high-quality service delivery. **Must-Haves:** + Extensiveexperience in IT Service Management , including incident and problemmanagement. +… more
- Guardian Life (Holmdel, NJ)
- …and excellence. + Partner with the Head of IT Service Management to mature and optimize ITSM processes, and to enhance the utilization and ... of the ServiceNow platform. + Develop, implement, and manage the IT Service Management ( ITSM ) framework following established methodologies.… more
- MUFG (Jersey City, NJ)
- …and maintaining ServiceNow ITSM capabilities and contributing towards transformation of IT Service Management platform while supporting current state. ... Candidate must have a strong functional and technical understanding of ServiceNow's IT Service Management ( ITSM ) platform. This individual needs to have… more
- City of New York (New York, NY)
- …on-premises infrastructure, ensuring scalability, performance, and security. - Integrate DevOps practices with IT Service Management ( ITSM ) processes to ... growth and community needs with sister agencies in collaboration with the Office of Management and Budget (OMB). DCP is a great place to work - cultivating… more
- City of New York (New York, NY)
- …budget. - Support the processes governed by the Project Management Office (PMO) and IT Service Management ( ITSM ). - Provide support to the IDNYC ... and the management documentation of trouble tickets in the agency's IT service management system. - Responsible for effectively implementing agile work… more
- Merck (Rahway, NJ)
- … Management , Information Management , Information Technology ( IT ) Infrastructure, IT Service Management ( ITSM ), Release Management , ... and application deployments for Jira and Confluence Data Center, ensuring service availability, responding to incidents, investigating root causes, and collaborating… more
- Fiserv (Berkeley Heights, NJ)
- …make an impact on a global scale, come make a difference at Fiserv. **Job Title** IT Service Management Professional **About Your Role** You will serve as a ... Fiserv unlock the platform's full potential to streamline operations, enhance service delivery, and accelerate digital transformation. **What you'll do:** + Promote… more
- ABM Industries (New York, NY)
- …understanding and experience with operationalizing ITSM frameworks, ITIL processes, and service management tools + Strategic thinking and vision with a focus ... across IT operations. + Ensure alignment of ITSM processes with business objectives to improve service...IT and business units, ensuring clear communication of service performance and improvements. + Provide senior management… more
- NBC Universal (Englewood Cliffs, NJ)
- …addition, the ideal candidate will possess a strong grounding in IT /Infrastructure Management , Monitoring and Automation Technologies, Application Maintenance ... and platforms relevant to Site Reliability Engineering, including Automation and Event Management platforms, ServiceNow, JIRA, and general ITSM principles. +… more
- New Jersey Institute of Technology (Newark, NJ)
- …technical support for user-facing IT services, primarily via the service request fulfillment and incident management (SR/I) processes. This includes ... Service Desk for resolving Level I issues with IT user services; documents and tracks all work using...computer labs. -Clearly document all work using the university's ITSM suite. -Create, design, and develop documentation, tutorials, web… more
- Robert Half Technology (New York, NY)
- …is a long-term contract position suited for professionals with a strong background in IT service management and user support. Responsibilities: * Deliver ... minimal disruption to business operations. * Manage and resolve service requests through platforms like ServiceNow ITSM ,...* Administer and support Okta for identity and access management , ensuring secure and smooth user experiences. * Utilize… more
- CUNY (Queens, NY)
- … IT Budget & procurement operations, and IT Asset Management ), helpdesk/technical support user services ( ITSM ), enterprise network infrastructure and ... IT governance. + Provides advice and guidance to management on the emerging challenges in information security faced...and established fiscal policies. + Manages key relationships with IT vendors and service providers. Participates in… more
- YAI (Westchester County, NY)
- …expertise and to enhance technology engineering service value. + Works closely with IT service desk team to receive, troubleshoot and resolve Level I and II ... to ensure availability and functionality of systems. + Participates in IT projects, providing information, documentation and technical assessments and executes… more
- SMBC (Jersey City, NJ)
- …on a weekly level * Prior Experience working with ServiceNow a plus * Experience in IT Service Management and IT operations management processes ... features or enhancements * Roadmap for Platform Integrations in consultation with management of Integration and automation, in coordination with the organization and… more
- Grant Thornton (Iselin, NJ)
- …artificial intelligence, strategic architecture, enterprise architecture, cloud / infrastructure architecture, IT operations (ITIL / ITSM ) + Consistent with the ... continuously learning new technologies to collaborate with team members and enhance service delivery + Engage directly with client executive leadership to lead the… more
- MUFG (Jersey City, NJ)
- …+ 4+ years of technical experience with Discovery/CMDB. + 4+ years of technical experience with ITSM , GRC and IT Asset Management is preferred. + 2+ years of ... Take ownership and collaborate with various process/function owners and SMEs across IT , Security and other stakeholders to implement and enhance capabilities. +… more
- Capgemini (New York, NY)
- …, and ** ITSM processes** . + Strong **communication and stakeholder management ** skills. + A knack for designing and executing **leadership engagement programs** ... leading **multi-country programs** across functions like Global Contact Centers or Service Desk implementations. + Familiarity with platforms like **ServiceNow** ,… more
